Integration Platform as a Service (iPaaS): The Next Big Thing in IT Service Management (ITSM)
In today’s fast-paced business environment, streamlining and automating your IT Service Management (ITSM) processes is crucial to staying competitive. Integration Platform as a Service (iPaaS) is an emerging solution that is changing the way organizations manage their diverse IT applications and systems. iPaaS is a cloud-based integration and automation solution that provides a single interface […]
5 Keys to Pairing ITSM and Knowledge-Centered Service
Knowledge-Centered Service (KCS®) can and should be part of your IT Service Management (ITSM) processes as a complementary strategy to self-service. Knowledge-Centered Services (KCS), formerly known as Knowledge Support Centered Services or Knowledge Center Support, is a service method that focuses on knowledge – the implementation of organizations. Implementing KCS as part of your overall ITSM process […]
Unlocking Efficiency with Project Portfolio Management (PPM)
Project Portfolio Management (PPM) is a method for managing multiple projects as a cohesive entity, to achieve key organizational goals. An effective PPM approach helps organizations align projects with their strategic goals, maximize resource utilization, prioritize tasks and improve overall performance. In this blog post, we will explore the benefits of applying PPM as an […]
Enhancing Enterprise Service Management: The Three Key Components Every Organization Needs
Enterprise Service Management (ESM) is an approach to service delivery that seeks to optimize internal business processes and improve service delivery across the entire organization. By integrating people, technology and processes across multiple departments, ESM enables businesses to achieve greater efficiency and scale while reducing costs and enhancing customer satisfaction. If you are considering implementing […]
Understanding ETL vs iPaaS – A Faster Path to Digital Transformation
Understanding ETL vs. iPaaS – A Faster Path to Digital Transformation On average, companies say they have more than 185 point-to-point solutions in use on any given day, and that number has grown exponentially in just the last year. As companies work to address enterprise integration backlogs and free up valuable resources, they are turning […]
Making iPaaS Come Alive: Workflows for the Enterprise
As more organizations strive to achieve true digital transformation, the need for secure integrations and easy-to-build automation is growing. As a result, companies are turning to integration and automation platforms with pre-built libraries of connectors to systems like Workday, Salesforce, Office365, Azure, the Active Directory and more; they are also looking for easy-to-build workflow solutions. […]
ITSM Best Practices: Embarking on a Digital Transformation
These days, it seems like most businesses and organizations are in the midst of, or just kicking off, their digital transformation initiatives. Digital transformation refers to the process of using digital technologies to fundamentally change the way a business operates, to deliver better value to customers and to enhance employee productivity and efficiency. These initiatives […]
IT Change Management; a Risk-Based Approach to Change Review and Approval
Generally speaking, it is now a requirement for ITSM software to include change management. In fact, studies will show that as much as 80% of ticket volume has historically been caused or generated by poor change management. Yet, knowing this, many organizations are still struggling to adopt a framework for managing risk and approvals around changes. Let’s look […]
Optimizing Project Management: How PPM Boosts Efficiency and Success
Project management is a critical aspect of any organization, and there are many methodologies for managing projects. Depending on the nature of the project and the organization’s needs, different project management methodologies like Waterfall, Agile, Scrum, etc., can be used. Each methodology has unique traits, that suit different types of organizations. Project Management Methods Waterfall […]
Improving Cross-Departmental Communication With iPaaS
One of the many benefits of using an enterprise integration and automation tool like iPaaS (integration platform as a service) is that it will help you connect the dots between people, processes and technology. You can also greatly improve cross-departmental workflow and communication. iPaaS acts as a hub to manage all data integration points, leveraging pre-built […]
The Benefits of Using ITIL to Enhance GRC Strategy
Governance, Risk Management, and Compliance (GRC) is an integrated approach to managing an organization’s overall governance, enterprise risk management and compliance with regulatory requirements. It is a strategic framework that enables organizations to achieve their objectives while effectively managing risks and meeting regulatory obligations. The ITIL framework plays a significant role in the broader context […]
3 Reasons Why iPaaS is the Right Tool for Enterprise Application Integration
According to a study completed between TeamDynamix and IDG, the average company uses 185 apps and manages hundreds of APIs. With the rise of cloud-based SaaS offerings, each department within an organization is now empowered to build its own, unique tech stack to simplify and track its processes and data. From HR to marketing, sales […]