Conversational AI (CAI)

Multi-Channel Bot Support

Change the way you communicate with end-users across multiple channels: Slack/MS Teams, web chatbots, SMS, email, social and more.

Extend the Conversation with Multi-Channel Support

A meaningful chatbot with multi-channel conversational AI – chatbot, SMS, Teams, Slack, social media, email and even active listening will change how you communicate. Pair this with a natural language processor, pre-loaded intent data, an integration hub, a visual, drag-and-drop conversation builder and live agent failover. Incorporate forms and data from enterprise systems.

Improve End-User Experiences

Put the power in the hands of your end-users. Conversational AI provides out-of-the-box support for multiple bots and channels on a single platform. Additionally, the TeamDynamix Conversational AI flow designer leverages many variables, including channel, to guide response content – take chat to new levels.

Extending Across Channels

TeamDynamix Conversational AI offers multi-channel bot support including web chat, sms/text, Slack, Microsoft Teams and social media. Conversational AI extends the out-of-the-box model by allowing clients to add conversational AI to any viable conversation channel or business process. Copies of conversations can be sent to customers via email, SMS/Text, Slack, Teams or any API-based channel.

One-to-Many Bot Structure

TeamDynamix Conversational AI provides out-of-the-box support for multiple bots and channels on a single platform. Various departments may have their own distinct bot(s) and channels that do or do not share training with other bots in the ecosystem. One department may create multiple bots for different purposes while sharing training where it makes sense. One bot can call another bot.

Live Chatbot Agent Failover

There are times when chatting with a live agent is the ideal next step. In some cases, conversational AI does a great job answering questions and automating request fulfillment yet there is always a need to have the ability to failover to a real person. In TeamDynamix, the chatbot can simply be tasked with gathering information to then inform a live agent chat allowing for a better end-user experience.

TeamDynamix Conversational AI Multi-channel support

TeamDynamix Conversational AI will change the way you support end-users with multi-channel support including chatbots, sms, email, social and more.

Multi-Channel Bot & Live Agent Failover

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.


Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

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Manage service requests and projects across your organization with no coding or scripting.

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Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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Enterprise integration and workflow are made easy with Integration Platform as a Service.

IT Service Management Made Simple

Clean customizable interface for the end-user and ITIL views. Easy workflow building. Everything is documented, even automation, so you know all the checks and routing of workflows. Works fast.

Capterrra Review

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