Did you know 76% of IT leaders leveraging traditional chatbots report user frustration? This is about to change. Introducing TeamDynamix Conversational AI. Build custom bots or import a pre-loaded bot all ready to go with intent/utterance data and response dialogue paths based on millions of IT ticket interactions. Natural Language Processing (NLP) is changing the accuracy of the intent interpretations.
TeamDynamix conversational AI leverages Microsoft Cognitive Services Conversational Language Understanding (CLU) to analyze incoming text in real-time, extracting key information to match it with known intents. Once matched, the chatbot responds based on the associated KB article or action triggered by the flow. Easy on-screen training helps you to refine interactions for optimal experiences.
Most conversational AI platforms require months of training, during which end-users get unhelpful answers. This creates a negative perception of the platform. With TeamDynamix, you benefit from pre-loaded training based upon millions of IT requests across decades of interactions to help deliver meaningful value on day one.
Homegrown NLP engines can be costly to maintain and enhance, diverting resources from improving the conversational AI user experience. With TeamDynamix, you benefit from the embedded Microsoft Azure Cognitive Services Conversational Language Understanding (CLU) technology for faster time to value.
When a response is given the platform can ask if it was helpful. If so, it reinforces the NLU engine’s confidence. If not, it will load the failure into a queue for Human-in-the-loop (HITL) reinforcement training. Incorporate sentiment analysis to understand tone and intent. Import/export intents and manually load.
Help Desk Manager
Leverage Conversational AI in chat, email, SMS, Slack and Teams to meet your customers where they are.
Improve end-user satisfaction and accuracy by leveraging pre-built intent data to match with utterances.
Natural Language Processing together with CLU – Cognitive Language Understanding is driving accuracy in matching.
Create a personalized experience through system integration, custom forms and workflow automation to take action.
Supercharge IT Service Management with Conversational AI. Leverage NLP, forms, integration and automation.
Create listening workflows with automatic triggers to multi-channel interactions using Conversational AI paired with iPaaS.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
