Conversational AI (CAI)

Natural Language Processing and Training

Leverage Microsoft Cognitive Services Conversational Language Understanding (CLU) for more accurate intent matching.

An Intelligent Bot to Power Conversational AI

Conversational AI with Microsoft Cognitive Services Conversational Language Understanding (CLU) technology analyzes incoming text in real-time, extracting key information to match it with known intents. Once matched, the conversational AI responds based on the associated KB article or action triggered by the flow. Easy on-screen training helps you to refine interactions for optimal end-user experiences.

Getting the Conversation Right

76% of the IT leaders leveraging traditional chatbots report user frustration – this is about to change. Introducing TeamDynamix Conversational AI. Build custom bots or import a pre-loaded bot all ready to go with intent/utterance data and response dialogue paths based on millions of IT ticket interactions.

Pre-Trained with Intent Data

Most conversational AI platforms require months of training, during which end-users get unhelpful answers. This creates a negative perception of the platform. With TeamDynamix, you benefit from pre-loaded training based upon millions of IT requests across decades of interactions to help deliver meaningful value on day one. Use generative AI for both new utterance training and testing.

Built with Microsoft CLU/NLP

Homegrown NLP engines can be costly to maintain and enhance, diverting resources from improving the conversational AI user experience. With TeamDynamix, you benefit from the embedded Microsoft Azure Cognitive Services Conversational Language Understanding (CLU) technology. This underlying structure allows for faster time to value and reduced training requirements.

Human-in-the-Loop Training

When a response is given the platform can ask if it was helpful. If so, it reinforces the NLU engine’s confidence. If not, it will load the failure into a queue for Human-in-the-loop (HITL) reinforcement training. Incorporate sentiment analysis to understand tone and intent. Import/export intents and manually load for faster time to value with the ability to build out custom intent packages.

76% of the IT leaders leveraging traditional chatbots report user frustration – leverage the Microsoft Cognitive Services Understanding (CLU) for better results.

Bot NLP and Training Engine

Powered by Microsoft Cognitive Services Understanding (CLU)
Adjust processing and thresholds by bot (i.e. departments)
Incorporate enterprise system data
Import intent and response data from pre-built library
Pre-loaded intent data based on millions of records
Channel-specific interpretations and flows
Engage in Human-in-the-Loop (HITL) training
Push forms and gather additional data

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Explore TeamDynamix Conversational AI

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Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

ESM

Manage service requests and projects across your organization with no coding or scripting.

PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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IT Service Management Made Simple

Clean customizable interface for the end-user and ITIL views. Easy workflow building. Everything is documented, even automation, so you know all the checks and routing of workflows. Works fast.
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IT Service Management (ITSM)
Project Portfolio Management (PPM)
Enterprise Service Management (ESM)
Enterprise Integration & Automation (iPaaS)

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TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

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TeamDynamix Ranked 1st by Info Tech

Conversational AI (CAI)

Natural Language Processing and Training

An Intelligent Bot to Power Conversational AI

Getting the Conversation Right

Pre-Trained with Intent Data

Built with Microsoft CLU/NLP

Human-in-the-Loop Training

Bot NLP and Training Engine

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Explore TeamDynamix Conversational AI

Unified No-code Platform

IT Service Management Made Simple

Hot Topics for IT Leaders

ITSM – SERVICE MANAGEMENT

CAI – CONVERSATIONAL AI

PPM – PROJECT PORTFOLIO MANAGEMENT

ESM – ENTERPRISE SERVICE MANAGEMENT

IPAAS – ENTERPRISE INTEGRATION

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