Conversational AI (CAI)

Utterance and Intent Matching

Analyze multi-channel utterances in real-time, and match with known intents to create meaningful conversation.

Change the Way You Chat with Conversational AI

We put multi-channel chat together with a natural language processor (NLP) and training engine, along with integration and enterprise workflows. Delight your end-users with multi-channel conversational AI: Chatbot, SMS, Teams, Slack, Social Media, Email and even active listening. Pair this with an NLP, pre-loaded intent data, an integration hub and a visual, drag-and-drop conversation builder.

Reduce Administrative Drain

Traditional chatbots aren’t built to understand natural language – because of this, they often fall flat. They primarily offer basic question/answer pairing – when it works. You can change this by pairing a strong NLP, pre-loaded intent data and an automation platform to supercharge your chatbot.

Pre-loaded Scenarios that Work

Prebuilt with millions of ticket records, TeamDynamix Conversational AI is preloaded with real-use scenario training based on decades of ITSM experience, bringing immediate value to your organization. The AI is built for service management on an industry-leading integration and automation platform. With preloaded scenarios, you can get up and running faster.

Setting Match Thresholds

To match utterances (a statement or question made by a user) to intents, TeamDynamix leverages Natural Language Understanding (NLU/NLP) through Microsoft Azure’s CLU. For any intent, you set a match confidence threshold. When the NLU engine has a match that meets or exceeds the threshold, expressed as a percentage, it presents a solution. Automatically manage exceptions and learning.

Intent Package Concierge

Intent Pack Concierge: With TeamDynamix Conversational AI, we build tailor-made intent packages based on common questions. This is great to use in HR, facilities or other groups with intent-specific libraries. You can easily expedite deployment and improve accuracy with TeamDynamix's white-glove intent-building services.

Conversational AI utterance and matching

76% of the IT leaders leveraging traditional chatbots report user frustration – leverage the Microsoft Cognitive Services Understanding (CLU) for better results.

Utterance and Intent Matching

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.


Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

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Manage service requests and projects across your organization with no coding or scripting.

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Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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Enterprise integration and workflow are made easy with Integration Platform as a Service.

IT Service Management Made Simple

Clean customizable interface for the end-user and ITIL views. Easy workflow building. Everything is documented, even automation, so you know all the checks and routing of workflows. Works fast.

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