Traditional chatbots aren’t built to understand natural language—because of this, they often fall flat. They primarily offer basic question/answer pairing—when it works. You can change this by pairing a strong NLP, pre-loaded intent data and an automation platform to supercharge your chatbot.
With conversational AI you can analyze multi-channel utterances in real-time, and match them with known intents to create meaningful conversation. We put multi-channel chat together with a natural language processor (NLP) and training engine, then added the ability to use integration and workflows.
Prebuilt with millions of ticket records, TeamDynamix Conversational AI is preloaded with real-use scenario training based on decades of ITSM experience, bringing immediate value to your organization. The AI is built for service management on an industry-leading integration and automation platform. With preloaded scenarios and natural language processing, you can get up and running faster.
To match utterances (a statement or question made by a user) to intents, TeamDynamix leverages Natural Language Understanding (NLU/NLP) through Microsoft Azure’s CLU. For any intent, you set a match confidence threshold. When the NLU engine has a match that meets or exceeds the threshold, expressed as a percentage, it presents a solution. Automatically manage exceptions and learning.
Intent Pack Concierge: With TeamDynamix Conversational AI, we build tailor-made intent packages based on common questions. This is ideal for HR, facilities or other groups with intent-specific libraries. You can easily expedite deployment and improve accuracy with our white-glove intent-building services. Leverage historical data, natural language processing and human-in-the-loop training.
Senior Information Systems Specialist
Banking, Gartner Peer Insights
Leverage Conversational AI in chat, email, SMS, Slack and Teams to meet your customers where they are.
Improve end-user satisfaction and accuracy by leveraging pre-built intent data to match with utterances.
Natural Language Processing together with CLU – Cognitive Language Understanding is driving accuracy in matching.
Create a personalized experience through system integration, custom forms and workflow automation to take action.
Supercharge IT Service Management with Conversational AI. Leverage NLP, forms, integration and automation.
Create listening workflows with automatic triggers to multi-channel interactions using Conversational AI paired with iPaaS.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
