Healthcare CIOs: Tips for Leveling Up the IT Service Desk
Back to Resources Resources Ebooks This eBook is for healthcare CIOs and IT leaders embarking on modernization or digital transformation efforts within their health systems. Get best practices and learn from IT leaders in healthcare who have found success. Learn how you can level up your IT service desk with automation, codeless IT Service Management […]
TeamDynamix is Recognized as a 2024 Gartner® Peer Insights™ Customers’ Choice for IT Service Management Platforms
DOWNLOAD REPORT The Gartner® Peer Insights™ Customers’ Choice Distinction Is Based on Feedback and Ratings from End-User Professionals Who Have Experience with the Product or Service Columbus, Ohio, June 6, 2024 – TeamDynamix, a leading provider of workflow management solutions, is excited to share that they were named a Customers’ Choice in the 2024 Gartner Peer […]
Using Enterprise Integration and Automation in the Public Sector
Back to Resources Resources Ebooks Public sector IT leaders say they’re struggling with limited resources and low IT service desk maturity. Learn all about the challenges public sector CIOs are facing, and how integration and automation tools can help alleviate some of the pain points of digital transformation. Download PDF Expand Fullscreen You might also […]
IT Service Management: Healthcare CIOs Look Closer
Back to Resources Resources Ebooks As Healthcare CIOs look forward, what is top of mind for improved IT Service Management? Download PDF Expand Fullscreen You might also like
Modernizing ITSM with Automation for the Public Sector
Back to Resources Resources Ebooks Many IT teams are spending 2-3 months a year on manual, routine tasks – to help alleviate this challenge, IT leaders in the public sector are now looking toward automation. From onboarding employees to password resets and AD updates, automation is allowing the IT Service Desk to reallocate time to […]
Info-Tech Buyer’s Guide: IT Service Management Software
Back to Resources Resources Ebooks From admin burden to the ability to align to ITIL to the need for better self-service and enterprise automation, IT leaders are searching for technology that can improve IT service desk performance, prevent burnout and level-up IT maturity. This market guide compares vendors across key consideration criteria using customer feedback […]
Public Sector Report: 2024 Outlook for Trends in IT Service Management
View All Resources Resources Ebooks EBOOKS | A new market study shows government agencies continue to struggle with lean budgets, manual tasks and and increasing ITSM workloads. Learn about these challenges as well as the new and upcoming trends in IT Service Management in the public sector including ITIL adoption, investing in automation and the […]
CDG Report: State and Local Government IT Benchmark
Back to Resources Resources Ebooks How does your ITSM measure up? Check out this comprehensive guide to key metrics across public sector IT teams from the Center for Digital Government. Learn how these metrics will inform technology initiatives in the public sector for 2023 and beyond. Download PDF Expand Fullscreen You might also like
CIO Study: Chatbot Frustration and the Promise of Conversational AI
Back to Resources Resources Ebooks Traditional chatbots aren’t working. In fact, this study shows that 76 percent of customers report user frustration with existing chatbot solutions on a regular basis. Learn how conversational AI is changing the game for chat and boosting IT self-service. Download PDF Expand Fullscreen You might also like
InformationWeek Report: State of Enterprise Service Management
Back to Resources Resources Ebooks InformationWeek has conducted a study to look at the state of Enterprise Service Management (ESM) – from key use cases to adoption and even challenges, this report allows you to benchmark your ESM journey against the broader market. Use this report to identify top areas for improvement and to build […]
InformationWeek Report: State of ITSM in Financial Services
Back to Resources Resources Ebooks 43% of IT leaders in financial services identify excessive manual processing as their top challenge in IT Service Management. Does this resonate? Take a look at this InformationWeek market study to benchmark against your peers, build a tech refresh business case or to gain insight for future ITSM optimization programs. […]
InformationWeek Report: State of ITSM in Manufacturing
Back to Resources Resources Ebooks 44% of IT leaders in manufacturing identify excessive manual processing as their top challenge in IT Service Management. Does this resonate? Take a look at this InformationWeek market study to benchmark against your peers, build a tech refresh business case or to gain insight for future ITSM optimization programs. Download […]