3 Must-Reads for IT Teams

It’s rare to find an IT department that isn’t swamped with work. IT employees are constantly in reactive mode, responding to problems that crop up instead of taking a more proactive, forward-thinking approach to IT service management (ITSM).

Knowledge-Centered Service (KCS®) can and should be a part of your IT Service Management (ITSM) processes as a complementary strategy to self-service.  Here are five things to focus on to help you get your KCS initiative off the ground.

Nearly 10 cents of every dollar spent on projects is wasted because of poor outcomes. IT departments are under enormous pressure to make sure this doesn’t happen, and the right tools and strategies can help. 

ITSM & PPM together on one platform.

The Need for Speed in ITSM

Improve ITSM and Project Management

IT leaders at Covenant HealthCare knew their IT department needed a faster, more efficient way to manage service requests and projects. They chose TeamDynamix to be their combined IT Service Management and Project Management solution to help them meet the challenges occurring as a result of the increasing demand for IT support.

“In healthcare, they need quick, fast access — like they are running a kiosk, or at a checkout line,” explains Raymond Hall, the Technology Manager at Covenant HealthCare. “But the amount of data that they need, and the sophistication of the data that they need, is the equivalent of someone sitting down to do a research paper.”

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