City of Avondale Drives IT Self-Service
View All Resources Resources Customer Stories City of Avondale Transforms IT Service with Automation Reduce Manual Processing By leveraging automation, the city improved employee onboarding. Self-Service Takes Off By deploying a portal with automation, ticket volume is down. Making ESM a Reality One platform can be used for IT, HR, and Facilities for a unified […]
City of Goodyear Adopts ITIL
View All Resources Resources Customer Stories City of Goodyear Delivers Better, Faster IT Service with ITIL ITIL Adoption Made Easy Ability to increase the maturity of IT operations with ITIL aligned ITSM. 75% Service Portal Usage Self-service adoption was fast, with 75% of all tickets coming from the portal. Resource Capacity Planning The platform offers […]