Poor change management can cause your ticket volume to skyrocket—take control with TeamDynamix. Within the tool incidents, problems, changes, service requests and projects are all linked—giving you better control and visibility as you build the foundation for true ITIL change management. Improve processes and customer satisfaction, and reduce your change-related ticket volume.
The TeamDynamix ITSM platform incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visible. Change schedules and history can be easily viewed and all requests are tracked. You can facilitate new technology and maintain continuity by using a single platform to organize and manage plans, execution and communication.
All request for change (RFC) processes are supported with workflows to ensure your protocols are followed. Workflows can be used for routine and multi-level approval processes. Scheduled changes are monitored and an alert triggers when conflicts are detected between scheduled changes and associated configuration items, as well as maintenance and blackout windows to prevent untimely activities.
Asset/CI management is fully integrated with ITSM change management. For example, you can tie assets/CIs to tickets, users and change requests. TeamDynamix supports all of your request for change (RFC) processes with the ability to simply create them and robust workflows to ensure that protocols are automated, logged and easily managed in a central location.
Tie deployment, support and change management tickets to your projects and project tasks. The TeamDynamix suite includes a full-featured project and portfolio management tool that supports the full project and portfolio lifecycle: project request intake, governance, scoring, resource management and demand management, using either simple or complex project portfolio methodologies.
It takes away this potential time drain. I know exactly where to look to find what I need.”
Jason Mohs
IT Manager
Walbec Group
Segregate incidents and problems with an ITIL-aligned ITSM Software platform.
Improve technician productivity and issue resolution with IT asset management.
Drive self-service adoption with a custom portal and easy to search KB.
A new way to chat – a multi-channel platform with NLP and automation.
Integrate with enterprise systems and build workflow without coding.
Take ITSM beyond IT for full ESM – deploy to HR, Facilities, Operations, and more.
Reduce ticket volume and improve team coordination with change management.
Gain control of release cycles and improve visibility for technicians.
Get control of project intake and improve team collaboration with PPM.
Easily integrate with any enterprise system by leveraging a library of connectors.
Bring ITSM and PPM together for improved resource capacity planning.
Get inspired – stellar service portals drive adoption and reduced ticket volume.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
