CMDB functionality is part of the TeamDynamix platform. Assets and CIs can be directly associated with an incident. Once associated, technicians can click on the asset or CI and view the details. From within the details, they have the option to view all related assets or CIs in a view and in a visual relationship map.

Our tool makes gathering and maintaining asset and CI data easy through asset discovery services. With flexible import tools and integrations including SCCM, JAMF, Kaseya, or other discovery solutions, means your techs have everything they need in one place. If problems arise, your platform is there to help, building content as it is resolved.

IT Asset Management (ITAM) in the TeamDynamix ITSM system is comprehensive – providing full scope asset tracking, as well as the ability to manage status, relationships, and ownership of assets. Each asset type can track all data necessary to manage the asset and the asset’s lifecycle. Assets can be created in the system via the out of the box discovery solution; you can use the upload tool with data from another platform; you can use an API, or manually input the asset – with TDX you get the flexibility you need to manage assets in multiple ways