ITSM - ITIL Asset Management & Discovery

IT Asset Management (ITAM) and asset discovery helps technicians provide faster service, easily track and view asset details.

ITSM systems with IT asset discovery services and CMDB help you discover, identify and track assets; plan for changes; and respond to issues with an understanding of CI configuration history, blackout and maintenance windows, and impact maps – allowing you to stay on top of replacement costs, refresh cycles and contract renewals.

ITSM - ITIL Asset Management & Discovery

IT Asset Management (ITAM) and asset discovery helps technicians provide faster service, easily track and view asset details.

ITSM systems with IT asset discovery services and CMDB help you discover, identify and track assets; plan for changes; and respond to issues with an understanding of CI configuration history, blackout and maintenance windows, and impact maps – allowing you to stay on top of replacement costs, refresh cycles and contract renewals.

Home > ITSM > ITIL Asset Management & Discovery

IT Asset Management Made Easy

CMDB functionality is part of the TeamDynamix platform. Assets and CIs can be directly associated with an incident. Once associated, technicians can click on the asset or CI and view the details. From within the details, they have the option to view all related assets or CIs in a list view, as well as in a visual relationship map.

Our tool makes gathering and maintaining asset and CI data easy through asset discovery services. With flexible import tools and integrations including SCCM, JAMF, Kaseya, or other discovery solutions, means your techs have everything they need in one place. If problems arise, your platform is there to help, building content as it is resolved.

IT Asset Management (ITAM) in the TeamDynamix ITSM system is comprehensive – providing full scope asset tracking, as well as the ability to manage status, relationships, and ownership of assets. Each asset type can track all data necessary to manage the asset and the asset’s lifecycle. Assets can be created in the system via the out of the box discovery solution; you can use the upload tool with data from another platform; you can use an API, or manually input the asset – with TDX you get the flexibility you need to manage assets in multiple ways

LINKBANK Takes Ownership of IT Service Management

Reliable IT service management is especially critical in a banking environment. LINKBANK is using the TeamDynamix platform to gain the visibility they need into technical operations and build sound change management processes. They are even using it outside of IT to help with enterprise service management.  

Better manage assets across departments

With TeamDynamix, system administrators can create multiple asset applications that allow for the management of different assets by different departments or organizations. Each application has its own administrators, configurations, and set of assets. A technician with appropriate access can interact with assets from all asset applications while providing service. 

Additionally, assets can have multiple departments, groups, and users associated with them. Multiple asset applications can also be created if different departments or groups want to manage their own assets.

Smart asset discovery & import

TeamDynamix offers Asset Discovery Services for automatic detection and input across Windows, MAC, Linux, Chrome, and networked devices (WMI, SSH, SNMP, UPnP). You can also upload or connect via an API and seamlessly integrate with discovery tools such as SCCM, Casper, or any SQL, MYSQL, Kaseya, or Oracle-based discovery and monitoring solution via the Asset Importer integration tool.

In addition, the mapping file for Microsoft SCCM is already built-in and included with TeamDynamix – giving you one platform to manage the full ITSM life cycle.

Incidents, problems, assets & change all-in-one ITSM platform

If an asset is associated with a change, then a workflow with a web service call can be leveraged to automatically update the asset based on information in the change. TeamDynamix ITSM software includes the ability to create a parent problem, change or release ticket while the underlying incidents can maintain their autonomy. This allows for rapid and efficient customer service as well as an automatic cascading of status updates to child tickets if desired.

For example, if you had an asset associated with an incident, and created a parent problem ticket from the incident, then the asset will carry over and display in the problem. If you take this a step further and create a change parent ticket from that problem parent ticket, then the asset will carry over and display on the change ticket. More assets can be added or removed at any time. You can also associate knowledge articles to tickets automatically (via a form) or manually. Additionally, any update to a ticket can be used to create a knowledge article.

Screenshot of TeamDynamix Asset Management Dashboard for IT Departments

CMDB / CI Relationships

TeamDynamix offers Asset Discovery Services for automatic detection and input across Windows, MAC, Linux, Chrome, and networked devices (WMI, SSH, SNMP, UPnP). You can also upload or connect via an API and seamlessly integrate with discovery tools such as SCCM, Casper, or any SQL, MYSQL, Kaseya, or Oracle-based discovery and monitoring solution via the Asset Importer integration tool.

In addition, the mapping file for Microsoft SCCM is already built-in and included with TeamDynamix – giving you one platform to manage the full ITSM life cycle.

Why it is so important to have an ITSM system that also tracks projects?

Nothing is as simple as it appears on the surface. Often what may be entered initially as an incident eventually morphs into a problem. This is not uncommon, and most platforms manage this transformation. 

However, what happens when the problem should really be managed as a project? Conversion of a problem to a project in TeamDynamix is easy because you can easily convert it and stay on the same platform – there’s no need to navigate to a different tool or software. 

Learn more about TeamDynamix Project Portfolio Management. 

TeamDynamix Ranked 1st​ of 17 in IT Service Management

This report used insights from validated users to share why TeamDynamix users are more satisfied and more likely to recommend this solution to their peers and colleagues. Outstanding user reviews rank TeamDynamix ITSM as a leader in the SoftwareReviews’ January 2021 Data Quadrant.

 

TeamDynamix focuses on implementing ITIL best practices in the features and functionality of their product. The product is very customizable even if you don’t have developers dedicated to program customization.”

– IT Director, Mid-Market 

No Coding. No Scripting. No Hassles!

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