IT Service Management (ITSM)

IT Asset Management

Improve outcomes and reduce ticket volume by segregating incidents and problems in alignment with the ITIL framework.

Improve IT Service Desk Response Time

TeamDynamix makes gathering and maintaining asset and CI data easy with asset discovery services. Assets can be created in the system via the out-of-the-box discovery solution or imported from another platform with SCCM, JAMF, Kaseya, or other discovery solutions. Easily view assets linked to tickets with everything in together including replacement costs, refresh cycles, contract renewals, and more.

Get One Fast, Detailed View

IT Asset Management (ITAM) and discovery allow technicians to view asset and CI details, status, relationships, and ownership. With integrated Asset Management, CMDB, and discovery, technicians can plan for changes and view CI configuration history, impact maps, and blackout/maintenance windows on dashboards.

Differentiating Assets & CIs

TeamDynamix supports Configuration Items (CIs) as well as configuration management and asset management, which is more focused on traditional hardware or software asset management. Physical items can be captured as assets and Configuration Items can represent applications, business processes or other items in your environment that require configuration and maintenance.

Built-in Configuration (CMDB)

CMDB functionality is incorporated with service asset and configuration management application(s) with the ability to create relationships ([Asset:Asset] - [Asset:CI] - CI:CI). In addition, each asset and CI can be affiliated with a maintenance window. Our tool also allows for the creation of blackout periods. Relationships between CIs can be viewed to aid in change planning and outage responses.

Enterprise Asset Management

For many organizations, the IT team needs to manage assets including laptops, monitors and other IT equipment. However, if you're using the solution for enterprise service management, you can easily separate and manage assets for facilities, marketing, HR or any other area. This means that you will be able to view and manage IT equipment separately from other assets (like desks or chairs).

ITSM Ticketing with IT Asset Management ITAM

Fully integrated enterprise asset management with support of ITAM as well as the ability to segregate assets for enterprise service management (ESM).

Integrated Asset Management

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.


Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

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Manage service requests and projects across your organization with no coding or scripting.

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Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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Enterprise integration and workflow are made easy with Integration Platform as a Service.

Easy Integration for a Complete View of Asset Data

Our technicians may complete all of their work in TeamDynamix thanks to the integration between TD and Workday...the vital information required to manage assets is transmitted without further effort.

Gartner Peer Insights Review

Hot Topics for ITSM Leaders

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