IT Asset Management (ITAM) and discovery allow technicians to view asset and CI details, status, relationships, and ownership. With integrated Asset Management, CMDB and discovery, technicians can plan for changes and view CI configuration history, impact maps, and blackout/maintenance windows on dashboards. Improve outcomes and reduce ticket volume by segregating incidents and problems in alignment with the ITIL framework.
TeamDynamix makes gathering and maintaining asset and CI data easy with asset discovery services. Assets can be created in the system via the out-of-the-box discovery solution or imported from another platform with SCCM, JAMF, Kaseya or other discovery solutions. Easily view assets linked to tickets with everything in together including replacement costs, refresh cycles, contract renewals, and more.
TeamDynamix supports Configuration Items (CIs) as well as configuration management and asset management, which is more focused on traditional hardware or software asset management. Physical items can be captured as assets and Configuration Items can represent applications, business processes or other items in your environment that require configuration and maintenance.
CMDB functionality is incorporated with service asset and configuration management application(s) with the ability to create relationships ([Asset:Asset] – [Asset:CI] – CI:CI). In addition, each asset and CI can be affiliated with a maintenance window. Our tool also allows for the creation of blackout periods. Relationships between CIs can be viewed to aid in change planning and outage responses.
For many organizations, the IT team needs to manage assets including laptops, monitors and other IT equipment. However, if you’re using the solution for enterprise service management, you can easily separate and manage assets for facilities, marketing, HR or any other area. This means that you will be able to view and manage IT equipment separately from other assets (like desks or chairs).
It allows for very little to fall through the cracks. Managers can keep track of the status.
James DeFily
Executive Director of Operations
Dominican University
Segregate incidents and problems with an ITIL-aligned ITSM Software platform.
Improve technician productivity and issue resolution with IT asset management.
Drive self-service adoption with a custom portal and easy to search KB.
A new way to chat – a multi-channel platform with NLP and automation.
Integrate with enterprise systems and build workflow without coding.
Take ITSM beyond IT for full ESM – deploy to HR, Facilities, Operations, and more.
Reduce ticket volume and improve team coordination with change management.
Gain control of release cycles and improve visibility for technicians.
Get control of project intake and improve team collaboration with PPM.
Easily integrate with any enterprise system by leveraging a library of connectors.
Bring ITSM and PPM together for improved resource capacity planning.
Get inspired – stellar service portals drive adoption and reduced ticket volume.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
