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IT Service Management (ITSM)

Tickets & Projects Together

With IT Service Management and Project Portfolio Management together you can get a single view of all work in one place.

Bring ITSM and PPM Together for a Single View

Visualize work, manage resources, balance workloads and gain better control by bringing IT Service Management together with Project Portfolio Management. A single dashboard can show all tickets, change requests, SLAs, project tasks, project risks and more. Gain a better way to work together. Quickly convert tickets to projects or create a ticket from a project – one platform, one view.

Reduce IT Team Resource Drain

Bring tickets and projects together for a single view of work and resources. When tickets related to releases and changes or solutions to problems require significant effort they can evolve into projects. With one platform for ITSM and PPM all work, resources and timelines are in a single view.

One Easy-to-Use Platform

Most IT service desk technicians work on tickets, but also have project-related tasks. And not every ticket that comes in stays as a ticket, many become projects. With ITSM and PPM together on one platform so you can better manage all your resources and work. Imagine one dashboard with all your tickets, SLAs, project tasks, project risk alerts and more - ready for you to take action.

Flexible Project Management

Depending upon your needs, you can create complex plans for advanced project managers or simple task lists for more basic needs. The key to TeamDynamix is a portfolio-driven approach. Optimize resources against multiple projects and tickets, manage project request intake, governance and scoring using a variety of project methods including waterfall, KANBAN, Agile, card wall and task lists.

Resource Capacity Planning

TeamDynamix is designed specifically to reduce IT team resource drain. With a powerful and intuitive resource capacity planner, managers can visualize the impact of both project and non-project work on resource availability while considering the schedule impact of currently scheduled work. Bring project tasks and tickets (incidents, problems, changes, service requests) together into one view.

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TeamDynamix ITSM and PPM Together on One Platform

With one view of tickets and projects together, team members and managers can view all work in one place with resource capacity planning.

ITSM & PPM Belong Together

  • Gain a centralized view of both projects and ticket work
  • Better manage resources and timelines
  • Improve communication with key stakeholders
  • Incorporate project intake with your end-user portal
  • Move tickets to a project
  • Leverage project templates for fast task creation
  • Convert tickets to a card or a project
  • Provide dashboards of project work in the end-user portal

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

G2 Badge - ITSM users most likely to recommend - Enterprise
G2 Badge - ITSM Best Support - Enterprise
GetApp Badge - ITSM Category Leader 2022
SoftwareAdvise Badge - ITSM Front Runner 2002
SoftwareReviews - ITSM Enterprise - Gold Medal 2023

Explore the TeamDynamix ITSM Platform​

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

ITSM

Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

More about ITSM
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ESM

Manage service requests and projects across your organization with no coding or scripting.

More about ESM
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PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

More about PPM
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iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

More about iPaaS

ITSM and PPM are Better Together

TeamDynamix is an incredibly user-friendly platform that is perfect for businesses of all sizes...it offers a comprehensive solution to project management and service request tracking.

Gartner Peer Insights

ITSM & PPM are Better Together

TeamDynamix is an incredibly user-friendly platform that is perfect for businesses of all sizes...it offers a comprehensive solution to project management and service request tracking.

Gartner Peer Insights Review

Hot Topics for ITSM Leaders

TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.

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