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ITSM - ITIL Release Management

Making release management easy – bringing tickets, assets, change requests and problems under one umbrella with Project Portfolio Management.

The last thing an organization wants is costly unexpected downtime following a technology update or rollout. It’s critical to ensure that the implementation of new technology is executed without disruptions to ongoing services. With an IT Service Management (ITSM) solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.

ITSM - ITIL Release Management

Making release management easy – bringing tickets, assets, change requests, and problems under one umbrella with Project Portfolio Management.

The last thing an organization wants is costly unexpected downtime following a technology update or rollout. It’s critical to ensure that the implementation of new technology is executed without disruptions to ongoing services. With an IT Service Management (ITSM) solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.

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Release Management - Benefits

With TeamDynamix ITSM, you can leverage standardized methods and procedures for efficient and prompt release management. Change and release tickets can be incorporated into existing projects, and you have the ability to convert tickets to a project or project request, as needed.

You can also use the platform to minimize the number of related incidents, monitor performance, and communicate with those impacted. Use the powerful workflow engine built into TeamDynamix to establish schedules, change calendars and notifications ensuring that the team is working well together.

This single platform approach for ITSM and Project Portfolio Management (PPM) means you’ll never have to jump between systems; work better together all on one platform.

The Gratz Bank Takes Ownership of IT Service Management

Reliable IT service management is especially critical in a banking environment. The Gratz Bank is using the TeamDynamix platform to gain the visibility they need into technical operations and build sound change management processes. They are even using it outside of IT to help with enterprise service management.  

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ITIL release management support

TeamDynamix fully supports the ITIL framework out-of-the-box, and hierarchies involved with delivering services using the service request, incident, problem, change and release work classifications. However, it’s unique in that these classifications can be suppressed either temporarily or permanently to match your organization’s desired level of functionality. 

Within the system, tickets can be associated with a release ticket that includes deployment dates. Associated children tickets (e.g., change, problem) can easily be tracked under the release ticket, as well as be converted to tasks on existing projects. Release ticket task templates can be created to automate the creation of release task activities. These tasks can include predecessor and dependent related tasks that can be scheduled.

Screenshot of TeamDynamix Release Management Dashboard for ITSM

Because we now have a robust help desk application available, we have much more visibility and can plan for our IT needs more effectively.

- Katie Hayes, Project Manager

Tracking release updates

Change workflows can create release tickets with their own unique workflows as you move through your change/release process.

TeamDynamix supports all of an organization’s request for change (RFC) processes with easy-to-create requests and robust workflows that ensure protocols are followed. Workflows can be used for both routine and multi-level approval processes. In addition, you can monitor scheduled changes through the platform, and when conflicts are detected between scheduled changes and associated configuration items, your staff will see an alert. Maintenance and blackout windows are also communicated through notifications to prevent untimely activities.

Why it is so important to have an ITSM system that also tracks projects?

Nothing is as simple as it appears on the surface. Often what may be entered initially as an incident eventually morphs into a problem. This is not uncommon, and most platforms manage this transformation. 

However, what happens when the problem should really be managed as a project? Conversion of a problem to a project in TeamDynamix is easy because you can easily convert it and stay on the same platform – there’s no need to navigate to a different tool or software. 

Learn more about TeamDynamix Project Portfolio Management. 

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TeamDynamix Ranked #1 in ITSM​

ITSM platforms are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.

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Learn more about the ITSM platform

Incident & Problem Management

Asset Management & Discovery

Service Portal & Knowledge Base

Workflow & Automation

ITIL Change Management

ITIL Release Management

Project Management

Dashboard & Reporting

Endpoint Control Integration

Integrations

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