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IT Service Management (ITSM)

ITIL Release Management

Gain control of release schedules and improve communication with end users by having a standardized process to follow.

Keep the Team Informed with ITIL Release Management

Leverage standardized methods and procedures for efficient and prompt release management. Change and release tickets can be incorporated into existing projects, or you can convert tickets to a project or project request as needed. Use the powerful workflow engine built into TeamDynamix to establish schedules, change calendars and notifications ensuring that your team works better together.

Gain Control of Release Cycles

The last thing an organization wants is costly, unexpected downtime following a technology update or rollout. It’s critical to ensure that the implementation of new technology is executed without disruptions. ITIL-aligned release management helps to keep your production environment running smoothly.

Application Release Updates

Tickets can be associated to a release ticket with deployment dates. Associated children tickets (e.g., change, problem) can be tracked under the release ticket and converted to tasks on projects. Release ticket task templates can be created to automate the creation of release tasks. These tasks can include predecessor and dependent-related tasks that can be scheduled directly via the ticket.

Using Release Notifications

Utilize powerful workflows to send alerts to the release manager as service interruptions are tracked and worked on within a ticket. A release manager can reference the change management module at any time. When the issue is resolved, notifications and updates (multi-channel) can be cascaded down from the original ticket. Bulk actions are also available without associating tickets.

Keeping Everyone Informed

A parent problem, change or release ticket can be associated with multiple related tickets and RFCs can be promoted to release, allowing technicians to keep all applicable parties informed. Technicians can see and open the problem ticket related to the outage on their dashboard. You can easily create and link individual incidents, and notifications can be posted across multiple channels.

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ITIL Change Management TeamDynamix Screens

Improve internal communication and reduce unnecessary ticket volume with better controls around release management.

IT Release Management Made Easy

  • Associate tickets with a release ticket and deployment date
  • Easily track all associated tickets in one place
  • Convert tasks or tickets to projects
  • Automate task creation with release ticket templates
  • Include predecessor and dependent-related tasks
  • Schedule directly via the ticket
  • Leverage multi-channel notification
  • Technician dashboards give fast access to release detail

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

G2 Badge - ITSM users most likely to recommend - Enterprise
G2 Badge - ITSM Best Support - Enterprise
GetApp Badge - ITSM Category Leader 2022
SoftwareAdvise Badge - ITSM Front Runner 2002
SoftwareReviews - ITSM Enterprise - Gold Medal 2023

Explore the TeamDynamix ITSM Platform​

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

ITSM

Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

More about ITSM
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ESM

Manage service requests and projects across your organization with no coding or scripting.

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PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

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Top Marks for TeamDynamix Support

TeamDynamix's support has exceeded beyond my expectation. They are quick to respond, are transparent with what they are working on and listen to their customer's ideas for improvements.

Gartner Peer Insights Review

Hot Topics for ITSM Leaders

TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.

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