What is Enterprise Service Management?
April 15, 2021
If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have undoubtedly seen the term
It is critical to ensure that the implementation of new technology is executed without disruptions to ongoing services. With an IT Service Management solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.
Leverage standardized methods and procedures for efficient and prompt release management. Change and release tickets can be incorporated into existing projects. The tickets can also be converted to a project or project request.
With TeamDynamix IT Service Management, you can minimize the number of related incidents, monitor performance, and communicate with those impacted — a single platform approach for ITSM and PPM you will never have to jump between systems; it all works better when it is together on one platform.
Use the powerful workflow engine built into TeamDynamix to establish schedules, change calendars and notifications ensuring that the team is working well together.
Tickets can be associated with a release ticket with deployment dates. Associated children tickets (e.g., change, problem) can easily be tracked under the release ticket, as well as be converted to tasks on existing projects. Release ticket task templates can be created to automate the creation of release task activities. These tasks can include predecessor and dependent related tasks that can be scheduled.
TeamDynamix is built on and delivered out of the box fully supporting the ITIL framework and hierarchies involved with delivering services using the Service Request, Incident, Problem, Change, and Release work classifications.
However, TeamDynamix is unique in that these classifications can be suppressed either temporarily or permanently to match your organization’s desired level of functionality.
Change workflows can create Release tickets with their own unique workflows as you move through your Change/Release process.
TeamDynamix supports all the organization’s request for change (RFC) processes with simple creation and robust workflows to ensure that protocols are followed. Workflows can be used for routine and multi-level approval processes.
TeamDynamix monitors scheduled changes. When conflicts are detected between scheduled changes and associated configuration items, your staff will see an alert. Notification of maintenance and blackout windows are also communicated to staff to prevent untimely activities.
If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have undoubtedly seen the term
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