ITSM vs ITIL: What’s the Difference?
June 24, 2021
ITSM vs ITIL: What’s the Difference? If your organization wants a better understanding of how it currently provides IT support, it is crucial to understand
The last thing an organization wants is costly unexpected downtime following a technology update or rollout. It’s critical to ensure that the implementation of new technology is executed without disruptions to ongoing services. With an IT Service Management (ITSM) solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.
The last thing an organization wants is costly unexpected downtime following a technology update or rollout. It’s critical to ensure that the implementation of new technology is executed without disruptions to ongoing services. With an IT Service Management (ITSM) solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.
With TeamDynamix ITSM, you can leverage standardized methods and procedures for efficient and prompt release management. Change and release tickets can be incorporated into existing projects, and you have the ability to convert tickets to a project or project request, as needed.
You can also use the platform to minimize the number of related incidents, monitor performance, and communicate with those impacted. Use the powerful workflow engine built into TeamDynamix to establish schedules, change calendars and notifications ensuring that the team is working well together.
This single platform approach for ITSM and Project Portfolio Management (PPM) means you’ll never have to jump between systems; work better together all on one platform.
Reliable IT service management is especially critical in a banking environment. LINKBANK is using the TeamDynamix platform to gain the visibility they need into technical operations and build sound change management processes. They are even using it outside of IT to help with enterprise service management.
TeamDynamix fully supports the ITIL framework out-of-the-box, and hierarchies involved with delivering services using the service request, incident, problem, change and release work classifications. However, it’s unique in that these classifications can be suppressed either temporarily or permanently to match your organization’s desired level of functionality.
Within the system, tickets can be associated with a release ticket that includes deployment dates. Associated children tickets (e.g., change, problem) can easily be tracked under the release ticket, as well as be converted to tasks on existing projects. Release ticket task templates can be created to automate the creation of release task activities. These tasks can include predecessor and dependent related tasks that can be scheduled.
Because we now have a robust help desk application available, we have much more visibility and can plan for our IT needs more effectively.
Change workflows can create release tickets with their own unique workflows as you move through your change/release process.
TeamDynamix supports all of an organization’s request for change (RFC) processes with easy-to-create requests and robust workflows that ensure protocols are followed. Workflows can be used for both routine and multi-level approval processes. In addition, you can monitor scheduled changes through the platform, and when conflicts are detected between scheduled changes and associated configuration items, your staff will see an alert. Maintenance and blackout windows are also communicated through notifications to prevent untimely activities.
Nothing is as simple as it appears on the surface. Often what may be entered initially as an incident eventually morphs into a problem. This is not uncommon, and most platforms manage this transformation.
However, what happens when the problem should really be managed as a project? Conversion of a problem to a project in TeamDynamix is easy because you can easily convert it and stay on the same platform – there’s no need to navigate to a different tool or software.
Learn more about TeamDynamix Project Portfolio Management.
This report used insights from validated users to share why TeamDynamix users are more satisfied and more likely to recommend this solution to their peers and colleagues. Outstanding user reviews rank TeamDynamix ITSM as a leader in the SoftwareReviews’ January 2021 Data Quadrant.
“TeamDynamix focuses on implementing ITIL best practices in the features and functionality of their product. The product is very customizable even if you don’t have developers dedicated to program customization.”
– IT Director, Mid-Market
No Coding. No Scripting. No Hassles!
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