The Key Drivers for Searching for a New IT Service Management (ITSM) Software Platform So you’re shopping for ITSM software. Typically, if you’re in the market for a new IT Service Management (ITSM) platform, one of two scenarios is usually in place – either you are currently using a very rudimentary ticketing platform that doesn’t truly encompass the full scope of IT Service Management or the opposite – the platform is very cumbersome, overly complex and requires 3-8 full-time resources to administer. When looking for the right vendor, you should strive to meet somewhere in the middle – in other words, you
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The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.