IT Service Management (ITSM)

Self-Service Portal with Knowledge Base

Improve self-service adoption with a stellar self-service portal that includes elastic search, knowledge base, service catalog, forms and automation.

Drive Down Ticket Volume with Better Self-Service Portals

You can bolster self-service with a strong knowledge base, Conversational AI, and a strong automation layer. Easily create a stellar portal with elastic search, chat, forms, and automation. Keep your customers happy and eager to self-serve. Use KCS to crowd-source content and allow users to get help, submit tickets or take action with chat and an integration and automation layer.

Increase Self-Service Adoption

A support call costs $22, but self-service costs just $2 per incident. Drive self-service adoption with a stellar, searchable portal, service catalog and knowledge base. Create multiple portals, leverage chat, integrate with business applications and build workflows – all without coding or scripting. 

Easy to Design & Maintain

Quickly spin up portals with a service catalog and knowledge base using an out-of-the-box, no-code configuration engine. Store KB articles, link to services and integrate with other systems - all without any coding or scripting. Adhere to accessibility standards as the portal is WCAG 2.1 AA compliant. Intuitive no-code design means you can quickly deploy and easily maintain your portal.

Multiple End-User Portals

Configure a self-service portal, knowledge base and service catalog to provide access to information and services from different lines of business or groups within the broader organization. Service providers can have a sub-page on a portal or a separate client portal with a unique URL and branding. Easily create portals for a specific department, like HR, or group all departments into one portal.

Conversational AI & Automation

Imagine a self-service portal that incorporates Conversational AI. Take chatbots to a new level with natural language processing, dynamic forms with end-user-driven triggers, multi-channel input and notification, and enterprise system integration to anything from your ERP or Teams/Slack to CRMs, SIS, AD and more. Create meaningful dialog paths with action plans and live agent failover.

ITSM Self-Serivce Portal and Knowledge Base

Fast and easy self-service portal and knowledge base design with elastic search, drag-and-drop form building, integration, automation and conversational AI.

Deliver Faster, Better Service

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

ITSM

Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

MicrosoftTeams-image (6)
ESM

Manage service requests and projects across your organization with no coding or scripting.

MicrosoftTeams-image (7)
PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

MicrosoftTeams-image (8)
iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

Take Self-Service to a New Level

A fast cloud-based central service support portal that is configurable and flexibly designed... a clean and simple UI design is very important when considering the varied end-users.

Capterra Review

Hot Topics for ITSM Leaders

This website uses cookies to ensure you get the best experience on our website. By closing this notice you agree to the use of cookies.