IT Service Management (ITSM)

Self-Service Portal with Knowledge Base

Improve self-service adoption with a stellar self-service portal that includes elastic search, knowledge base, service catalog, forms and automation.

Drive Down Ticket Volume with Better Self-Service Portals

You can bolster self-service with a strong knowledge base, Conversational AI, and a strong automation layer. Easily create a stellar portal with elastic search, chat, forms, and automation. Keep your customers happy and eager to self-serve. Use KCS to crowd-source content and allow users to get help, submit tickets or take action with chat and an integration and automation layer.

Increase Self-Service Adoption

A support call costs $22, but self-service costs just $2 per incident. Drive self-service adoption with a stellar, searchable portal, service catalog and knowledge base. Create multiple portals, leverage chat, integrate with business applications and build workflows – all without coding or scripting. 

Easy to Design & Maintain

Quickly spin up portals with a service catalog and knowledge base using an out-of-the-box, no-code configuration engine. Store KB articles, link to services and integrate with other systems - all without any coding or scripting. Adhere to accessibility standards as the portal is WCAG 2.1 AA compliant. Intuitive no-code design means you can quickly deploy and easily maintain your portal.

Multiple End-User Portals

Configure a self-service portal, knowledge base and service catalog to provide access to information and services from different lines of business or groups within the broader organization. Service providers can have a sub-page on a portal or a separate client portal with a unique URL and branding. Easily create portals for a specific department, like HR, or group all departments into one portal.

Conversational AI & Automation

Imagine a self-service portal that incorporates Conversational AI. Take chatbots to a new level with natural language processing, dynamic forms with end-user-driven triggers, multi-channel input and notification, and enterprise system integration to anything from your ERP or Teams/Slack to CRMs, SIS, AD and more. Create meaningful dialog paths with action plans and live agent failover.

ITSM Self-Serivce Portal and Knowledge Base

Fast and easy self-service portal and knowledge base design with elastic search, drag-and-drop form building, integration, automation and conversational AI.

Deliver Faster, Better Service

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.


Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

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Manage service requests and projects across your organization with no coding or scripting.

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Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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Enterprise integration and workflow are made easy with Integration Platform as a Service.

Take Self-Service to a New Level

A fast cloud-based central service support portal that is configurable and flexibly designed... a clean and simple UI design is very important when considering the varied end-users.

Capterra Review

Hot Topics for ITSM Leaders

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