“TDX transformed the way we service our students and faculty. We are more efficient in how we operate and we can now offer a public facing portal with a service catalog and knowledge base. Our student experience rankings have immediately improved and we are able to contribute on a more strategic level.”
- Brett Williams, Manager, Technology Support Unit and Help Desk University of Wyoming - Information Technology, Client Support Services
What’s keeping you back from moving your initiatives forward?
It’s very simple - there is not enough time in the day to be strategic or to grow your talent base. That is why many organizations are looking for experts to join the team - to help institute best practices and to drive forward some of the more impactful projects.
Let us Join Your Team
Many schools are finding that in order to alleviate resource constraints they are able to work with a partner who can take on a range of work from basic user administration to building out of workflows, dashboards and client portals. A true partner that is aligned with the longer term vision.
TeamDynamix offers the ability to optimize your services by extending your team with a dedicated resource can help free up your time by managing basic activities or enhancing your service management output leveraging our domain expertise:
- User Administration
- Client Portal Creation / Build-outs
- Dashboards & Reporting
- Workflow Configuration
In an environment with pressing demands, growing backlogs and resource constraints – TDX is positioned to help you deliver even greater value.
Client Portal Adoption
If you are not optimizing your portal, you are missing out on an opportunity to create a positive student experience. Supporting and enhancing the ‘student experience’ throughout the student lifecycle (from first contact through to becoming alumni) is critical to the success in higher education today for both the student and the institution. The student experience encompasses all aspects of student life (i.e. academic, social, welfare and support) with the academic imperative at the heart of it.
In recent years, undergraduate research and initiatives looking at the student experience have tended to focus on the ‘first year’ undergraduate experience. The ability to interact, engage and create an ongoing dialog with the student population is directly related to the experience.
A client portal for the students can evolve far beyond the basic IT ticketing application. It is possible to build out basic workflows for every single interaction point – all from one central location. Imagine a hub where a student can:
- Get help with an IT issue
- Request a transcript
- Manage housing request
- Submit facility maintenance requests
- Schedule meetings
…and more – literally every interaction point can be initiated and managed from one single location. The experience of the student improves as does the experience for the services teams. TeamDynamix can work with you to build out this platform and vision.
Dashboards & Reporting
Transparency and visibility within higher education is critical. The search for cost-savings, efficiencies and success stories is never-ending. Within TeamDynamix you can easily create widgets and dashboards to put information at the fingertips of your students, faculty and broader IT organization.
Creating visibility in TeamDynamix is fast & easy. Can help you delve deep into your data and discover insights that can transform your institution. You don’t need to be a programmer to use TeamDynamix dashboards. In fact, if you’ve ever used any kind of desktop publishing software, you’re well on your way. However, like many of our customers your time is in high demand.
You are driving strategic initiatives and running an entire organization. Sometimes you need a little extra lift… TeamDynamix can work with you to create and build cool and custom dashboards with nothing but a little input from you!
Our dashboard capabilities almost compel you to play with them. With multiple drilldowns, real-time updating and dynamic customization, your users are sure to enjoy the dashboard experience while discovering data relationships that make a real difference.
TDX Managed Services
Claim back your team: What’s keeping you back from moving your initiatives forward? It’s very simple—there is not enough time in the day to be strategic or to grow your talent base. That is why many organizations are looking for experts to join the team—to help institute best practices and to drive forward some of the more impactful projects.
Client Portal For Students & Faculty
Expand your campus reach: Connect, collaborate and communicate. Supporting and enhancing the “student experience” throughout the student lifecycle (from first contact to becoming an alumni) is critical to the success in higher education today for both the student and the institution.