The AI Service Desk Advantage
Back to Resources Resources Ebooks With AI ITSM, you can supercharge your IT service desk. Using AI and automation, companies are deflecting 30-60% of tickets and decreasing ticket resolution time by 40-90%. Download PDF Expand Fullscreen You might also like
Using AI ITSM to Eliminate Manual Triage from Day One
Manual ticket triage is the invisible productivity killer in your IT department. Every ticket that lands in the wrong queue, sits unassigned, or lacks critical context adds minutes, sometimes even hours, to resolution time. Multiply that across hundreds of tickets per week, and you’re looking at days of wasted effort. Triage isn’t just tedious; it’s […]
Stop Drowning in Tickets with Built-In AI
The reality of modern IT departments is harsh but familiar: teams are drowning in tickets while facing mounting pressure to do more with less. The old playbook of hiring more staff or simply working longer hours is no longer sustainable. Today’s IT environments are more complex than ever. Between cloud sprawl, the shift to remote […]
5 Ways Integrated Conversational AI Takes Your ITSM to the Next Level
Modern IT Service Management (ITSM) isn’t just about managing tickets; it’s about creating seamless experiences that reduce friction at every touchpoint. As organizations mature their ITSM capabilities, a critical question emerges: how do you deliver faster, smarter service without adding headcount or complexity? The answer lies in integration. When conversational AI (CAI) and enterprise integration work together within your ITSM platform, they create compounding value that transforms service delivery. […]
Why Three Service Teams Chose TeamDynamix Over ServiceNow
Back to Resources Resources Customer Stories Why Three Service Teams Chose TeamDynamix Over ServiceNow Lower Admin Overhead With ServiceNow, these organizations needed a team of developers to manage and administer the tool. Now, those resources can be redeployed, saving 5-7 FTE on average, to work on other projects that deliver business value. Rapid Time to […]
Blowing Up the Status Quo in Higher Ed IT
Higher education IT departments face a perfect storm of challenges. Budgets shrink while digital service expectations soar. Students, faculty, and staff demand the same seamless experiences they get from Amazon – instant responses, self-service options, and 24/7 availability. Meanwhile, IT teams struggle with talent shortages, legacy systems, and mounting pressure to prove their value. The […]
Clackamas Uses Conversational AI to Provide Faster IT Service and a Better User Experience
Back to Resources Resources Customer Stories Clackamas Uses AI to Provide Faster IT Service and a Better User Experience Faster Service The AI virtual service agent enables the college to provide faster IT service and a better user experience by helping users resolve their issues more expediently. Reduced IT Drain A primary goal for using […]
Ditch the Bloat
Back to Resources Resources Ebooks Are you looking for a ServiceNow alternative? Learn why IT leaders are ditching the bloat and investing in no-code ITSM platforms like TeamDynamix that bring together AI, automation and integration on a single, codeless service management platform. Download PDF Expand Fullscreen You might also like
Blowing Up the Status Quo
Back to Resources Resources Ebooks From ditching clunky, code-heavy systems to unleashing AI virtual support agents, the Higher Ed service desk is rapidly evolving. Learn how no-code, AI-powered service management platforms are leading a service desk revolution. Download PDF Expand Fullscreen You might also like
The 3 Keys to Creating a Better Customer Experience with ITSM
No matter your organization’s size or industry, providing a stellar customer experience is likely a top priority. And for those using an IT Service Management (ITSM) platform to mature their service and project delivery, there are three areas you need to focus on when it comes to providing excellent customer service: Providing an easy-to-use self-service portal. Using Knowledge-Centered Service (KCS). […]
TeamDynamix Accelerates Growth as IT Leaders Ditch High-Maintenance ITSM Platforms for Smarter AI-Driven Automation
Momentum Driven by Customer Expansion and New Accounts Across Industries, Including Financial Services, Healthcare, Hospitality, Higher Education, and Public Sector COLUMBUS, OH – August 12, 2025 – TeamDynamix, the leading provider of work management, automation, and AI solutions, is seeing a surge in demand from upper mid-sized enterprises where IT leaders opt for no-code ITSM/ESM […]
5 Benefits of Using AI Chatbots on Self-Service Portals
Imagine a world where your customers or employees can find solutions to their problems swiftly, without having to wait in a long queue on a call or for an email response. That’s the power of self-service portals – an essential tool in today’s digital-first business landscape. But do you know what can make a self-service […]