Ditch the Bloat
Back to Resources Resources Ebooks Are you looking for a ServiceNow alternative? Learn why IT leaders are ditching the bloat and investing in no-code ITSM platforms like TeamDynamix that bring together AI, automation and integration on a single, codeless service management platform. Download PDF Expand Fullscreen You might also like
Blowing Up the Status Quo
Back to Resources Resources Ebooks From ditching clunky, code-heavy systems to unleashing AI virtual support agents, the Higher Ed service desk is rapidly evolving. Learn how no-code, AI-powered service management platforms are leading a service desk revolution. Download PDF Expand Fullscreen You might also like
The 3 Keys to Creating a Better Customer Experience with ITSM
No matter your organization’s size or industry, providing a stellar customer experience is likely a top priority. And for those using an IT Service Management (ITSM) platform to mature their service and project delivery, there are three areas you need to focus on when it comes to providing excellent customer service: Providing an easy-to-use self-service portal. Using Knowledge-Centered Service (KCS). […]
TeamDynamix Accelerates Growth as IT Leaders Ditch High-Maintenance ITSM Platforms for Smarter AI-Driven Automation
Momentum Driven by Customer Expansion and New Accounts Across Industries, Including Financial Services, Healthcare, Hospitality, Higher Education, and Public Sector COLUMBUS, OH – August 12, 2025 – TeamDynamix, the leading provider of work management, automation, and AI solutions, is seeing a surge in demand from upper mid-sized enterprises where IT leaders opt for no-code ITSM/ESM […]
5 Benefits of Using AI Chatbots on Self-Service Portals
Imagine a world where your customers or employees can find solutions to their problems swiftly, without having to wait in a long queue on a call or for an email response. That’s the power of self-service portals – an essential tool in today’s digital-first business landscape. But do you know what can make a self-service […]
The Efficiency Imperative: Why IT Leaders Are Moving to No-Code ITSM Platforms
Efficiency is a hot topic in every industry right now. Considering the current economic and operational climate, it’s no surprise that CIOs and IT leaders are being asked to do the impossible: deliver faster, more seamless service while reducing IT spending and operating with leaner teams. At the same time, the pressure around digital transformation […]
The Keys to Improving Your IT Chatbot Success
As interest in AI in IT grows, there’s still a lot of skepticism around the use of chatbots. And this skepticism is well deserved. A recent market study from CIO.com found that nearly 76 percent of chatbot customers report user frustration with existing solutions. That’s a HUGE number. So how can the chat experience be improved? Conversational […]
InformationWeek Report: State of Chatbots and Conversational AI
Back to Resources Resources Ebooks When it comes to IT self-service, chatbots are missing the mark, according to this report. Instead, companies are leaning towards smarter chatbot technology—conversational AI. With conversational AI chatbot, organizations can engage in better customer service, reduce friction and provide a better 24/7 service solution. Download PDF Expand Fullscreen You might […]
The Year of ITSM Modernization: Agility, Automation and AI Take Center Stage
TeamDynamix Outlook: Key Trends for ITSM in 2025 – The Rise of No-Code Automation and AI is Driving Agility and Easing IT Teams’ Burden Amid Increasing Demands TeamDynamix, Columbus, Ohio, January 28, 2025 – IT leaders are rapidly adopting automation and AI to fuel IT Service Management (ITSM) modernization initiatives. As demands for IT resources […]
UND Offers Better, Faster IT Service with AI Chatbot
Back to Resources Resources Customer Stories UND Offers Better, Faster IT Service with AI Chatbot No-code Intent Building Using the no-code, drag-and-drop intent builder, UND has built more than 150 intents and scenarios for the chatbot, including an integration with BeyondTrust and the automation of support ticket creation for technicians. Faster Resolution UND says the […]
A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk
Back to Resources Resources Customer Stories Enhancing Self-Service and Reducing Drain on the IT Helpdesk with Conversational AI Quickly Deployed AI Chat With TeamDynamix Conversational AI, WesternU had a seamless implementation and tied the chatbot into its existing automation platform enabling end users to take action from the chat. Reduced Drain on IT WesternU estimates […]
Chatbot Frustration: Chat vs Conversational AI
As interest in AI skyrockets, organizations are looking for the best ways to incorporate AI into their businesses and better serve customers and end-users. In IT, one way to bring in AI is through the use of chat for self-service. However, many existing chatbots have left a bad taste as they are too simple and […]