University of Montana Optimizes ITSM Processes
View All Resources Resources Customer Stories U of Montana Optimizes ITSM Processes with ‘Health Check’ Improve ITSM Processes Identify areas that can be improved for better team productivity and outcomes. Realizing a Strong ROI A few simple changes have quickly translated to ‘quick wins’. In-depth Review The health check process produced an in-depth report with […]
Volunteer State Improves Ticket Resolution Time
View All Resources Resources Customer Stories Volunteer State Expedites Ticket Resolution Faster Ticket Resolution Leveraging workflow for ticket triage and self-service to resolve tickets faster. Automation Reduces Steps Notifications and ticket routing reduces manual steps. Expanding to Enterprise Service Easy to configure no-code platform for ITSM/ESM allows for faster expansion. Download Now Industry: Higher EducationEnd-users: […]