Change the way you communicate with your end-users across multiple channels using a virtual agent. Whether chatting in Slack or Microsoft Teams, a web chatbot on your portal, through SMS, email, social and more. Put the power in the hands of your end-users. Conversational AI provides support for multiple bots and channels on a single platform—with automation and integration.
With TeamDynamix, you get a chatbot with multi-channel conversational AI that can improve how you communicate in chat with your end-users. Our conversational AI is paired with our Intent Matching Agent, pre-loaded intent data, an integration hub, live agent failover and a visual, drag-and-drop conversation builder. You can incorporate forms and data from enterprise systems.
Conversational AI offers multi-channel bot support including web chat, SMS/text, Slack, Microsoft Teams and social media. Conversational AI extends the out-of-the-box model by allowing clients to add conversational AI to any viable conversation channel or business process. Copies of conversations can be sent to customers via email, SMS/text, Slack, Teams or any API-based channel.
Conversational AI provides out-of-the-box support for multiple AI virtual agents and channels on a single platform. Various departments may have their own distinct bot(s) and channels that do or do not share training with other bots in the ecosystem. One group may create multiple AI agents for different purposes while sharing training where it makes sense. One agent can even call other agents.
There are times when chatting with a live agent is the ideal next step. In some cases, conversational AI does a great job answering questions and automating request fulfillment yet there is always a need to have the ability to failover to a real person. In TeamDynamix, the chatbot can simply be tasked with gathering information to then inform a live agent chat allowing for a better end-user experience.
Jeff Scheetz
Chief Information Officer
City of Avondale, AZ
Leverage Conversational AI in chat, email, SMS, Slack and Teams to meet your customers where they are.
Improve end-user satisfaction and accuracy by leveraging pre-built intent data to match with utterances.
Get a faster time to value with the Intent Matching Agent. Analyze incoming text in real-time to match with known intents.
Create a personalized experience through system integration, custom forms and workflow automation to take action.
Supercharge IT Service Management with Conversational AI. Leverage NLP, forms, integration and automation.
Create listening workflows with automatic triggers to multi-channel interactions using Conversational AI paired with iPaaS.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
