Gain a single view of ‘My Work’ and all resources when you bring ITSM and PPM together. There are times when incidents and service requests need to become projects, and times when projects kick-off service requests. With one platform, all work and resources can be managed in a single view.
For many IT teams, it’s not uncommon to get buried in ad-hoc work, ever-shifting priorities and chaotic project management. In these situations, it’s important to have the right platform to advance your organization. By combining ITSM & PPM on one platform, resource optimization is simplified.
When you bring PPM together with ITSM, you can tie deployment, early life support and change management tickets to projects and project tasks with a full-featured project and portfolio management solution. Support the full lifecycle: project request intake, governance, scoring, resource management and demand management using either simple or complex project portfolio methodologies.
TeamDynamix can have task templates for task lists on tickets. [ProjectName] can use dashboards to manage tickets and ticket tasks. TeamDynamix has out-of-the-box views such as ‘My Work’ and ‘My Assignments’ that allow users to see all their work in a centralized location. TeamDynamix will highlight any past due dates in red. Users can also schedule reports to remind them of when work is due.
Tickets can be converted into tasks on a card wall or into a full project, allowing for faster outcomes and resolutions without redundant data entry. Gain one view of ticket and project tasks on a dashboard where teams can manage all of their work, whether ticket or project-related, in a single view with functionality to drag and drop to reassign or adjust the dates on individual work items.
Abigail Ferguson
Customer Success Manager
City of Madison, WI
Change how you look at projects and resource allocations when you bring everything together in a portfolio.
Gain valuable insights through project dashboards and reports. Easily configure and deploy custom views across the team.
Gain control of project intake with a centralized hub for requests. Apply scores and prioritization for selection.
Flexible project management methodologies from agile to cardwall, KANBAN, waterfall or team work views.
When you bring Project Portfolio Management together with ITSM, you can optimize your resources.
Take ITSM beyond IT for full ESM – deploy to HR, Facilities, Operations, and more.
Optimize resources with better visibility to assignments, milestones, risks and tickets to conduct workload balancing.
When teams can communicate better, visualize work and dependencies, they are able to operate more effectively.
Take PPM to new levels by layering in a data integration and automation hub. Build workflows across enterprise systems.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
