PPM - Tickets and Projects

Gain a single view of ‘My Work’ and all resources when you bring IT Service Management (ITSM) and Project Portfolio Management (PPM) together.

There are times when incidents and service requests need to become projects, and times when projects kick-off service requests. When you bring together ITSM and PPM all requests and projects can be easily managed together in a single view. Service and project management are better together. See all work – incidents, problems, change requests, and project work and engage in resources capacity planning to help improve productivity and outcomes.  

PPM - Tickets and Projects

Gain a single view of ‘My Work’ and all resources when you bring IT Service Management (ITSM) and Project Portfolio Management (PPM) together.

There are times when incidents and service requests need to become projects, and times when projects kick-off service requests. When you bring together ITSM and PPM all requests and projects can be easily managed together in a single view. Service and project management are better together. See all work – incidents, problems, change requests, and project work and engage in resources capacity planning to help improve productivity and outcomes.  

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Better Together – ITSM and PPM on One Platform

The Benefits of One Platform for ITSM and PPM 

For many IT teams, it’s not uncommon to get buried in ad-hoc work, ever-shifting priorities and chaotic project management. In these situations, it’s important to have the right platform to advance your organization. TeamDynamix provides for ITSM and PPM functionality on a single platform. 

By combining both on one platform, resource and project optimization becomes easier. Using a single platform approach, you can quickly scale your ITSM and PPM to manage projects and service delivery across departments outside of IT, including human resources, marketing, sales, legal, finance, facilities and more. Using TeamDynamix you can integrate project tasks and tickets (including incidents, problems, changes, release schedules), allowing project team members to pull tickets onto a project plan.  In addition, tickets can be escalated to a project or project request (permission based). 

Integrating ITSM and PPM provides a clear view of the interdependencies between the functions of IT service delivery and IT project management. This enhanced insight, coupled with systematic processes and workflows, makes it possible to eliminate inefficiencies and optimize resources. Plus, with greater visibility and reliable tracking, IT teams can convey their value and communicate additional needs with clear proof points. 

The Need for Speed in Healthcare IT

Learn why Covenant HealthCare chose TeamDynamix to be their combined IT Service Management and Project Management solution to help them meet the challenges of increasing demands for IT support.

Highly Configurable Desktops for Technicians

Highly configurable desktops provide technicians access to open requests, project work, SLAs and more. Easily accessible information and click through charts make it easy for technicians to find and engage with the work they need without needing to switch between different views. 

In one glance, you can easily organize your work or the work of a team – view highly sensitive tickets, overdue tasks, SLA adherence, project status and risk; you can even get a news feed. 

When using TeamDynamix, organizations often model their service pipeline via project requests and projects in the Project/Portfolio Management portion of the tool. Change and release tickets can be incorporated into existing projects. The tickets can also be converted to a project or project request. 

IT Leaders gain a clear view of resources across all work — incidents, problems, change requests, release schedules and projects. With proper resource capacity planning, you get improved productivity and outcomes. 

No Coding. No Scripting. No Hassles!

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