Public Sector IT leaders are looking to no-code ITSM/ESM platforms to help reduce admin overhead and drive digital transformation. Download this report to read about 6 different groups doing just this.
TeamDynamix serves the public sector community.
IT teams in the public sector are managing more applications than ever while also balancing an increase in complexity. As a result, many are turning to no-code ITSM/ESM platforms to help reduce IT resource drain.
No-code ITSM platforms offer reduced admin overhead allowing teams to focus on more strategic work. With a no-code platform, automation and integrations can be easily built out – without the need for developers – helping to reduce manual processing.
Staffing constraints is the top challenge facing IT leaders in the Public Sector.
With a focus on digital transformation, IT leaders are opting to reduce admin burden.
IT leaders are looking for agile solutions that can be quickly adapted to new needs.
A lack of automation in public sector ITSM exacerbates staffing and workload challenges. The CDG survey shows that government IT teams continue to spend significant time on manual service desk tasks. Respondents identified a “dirty dozen” time-consuming manual tasks, with managing service requests and tickets at the top of the list.
Respondents are also struggling to manage their current ITSM solutions. They ranked “system administration” and “creating integrations with other systems” among their most time-consuming ITSM tasks, suggesting that agencies could benefit from modern no-code ITSM.
In a CDG study of IT practices in the public sector, more than half of respondents (58%) said they are adopting automated workflow processes now or plan to adopt them within 12 to 18 months.
That’s not surprising, given the issues government IT organizations face around rising workloads, growing complexity and limited staffing. Only 20% of respondents said their organization has fully adopted automation, suggesting that many agencies have big opportunities for improvement in this area.
When you deploy a self-service portal with Conversational AI, you can change the way you chat. Rather than simply offering the ability to scrape or scan your KB, you can instead embed forms to the chat, integrate to back-end systems, and create automation. This will greatly improve adoption while having a dramatic impact on the IT team.
Automate password resets from the self-service portal by leveraging Conversational AI.
Determine the assets owned by the end-user, and automatically initiate replacement requests.
An employee self-service portal was a pivotal step in streamlining IT service for the city.
Nathan Ignatz
System Support Analyst
City of Buffalo
IT leaders in the public sector know that service is everything and we agree. That is why we wrap white-glove services around our software. From initial implementation to ongoing support, we do not outsource our service delivery – we stay by your side.
Many public sector IT organizations have 5% or more of their positions vacant, and they struggle with employee recruitment. More than 70% of IT officials said project timelines are being missed or extended due to staff shortages and skills gaps. More than 60% said staff fatigue or burnout is a significant challenge.
By reducing the time spent on manual, time-intensive tasks, IT teams can be more productive and can reduce turnover being caused by burned out teams that are not being used effectively.
This is the first ITSM platform that we’ve implemented that everyone loves to use.
Dusty Borchardt
Business Systems Manager
Oklahoma City
Modern ITSM/ESM platforms are offering no-code integration and automation to help address the problems of growing demand coupled with resource and budget constraints.
By connecting enterprise systems, and building workflow automation, IT teams can reduce the time spent on manual, repetitive tasks. In an InformationWeek market study, survey respondents stated that their IT teams are spending an average of 5-10 hours a week on manual ‘toil’ – this amounts to 2-3 months a year.
By connecting the ecosystem of enterprise systems (Tyler, Workday, HRIS, Oracle, ActiveDirectory, DocuSign, Salesforce and more) you can easily synchronize data and create workflows to eliminate manual processing and redundant data entry.
Are you looking for ways to level up the IT Service Management function? This report highlights 6 public sector IT leaders – illustrating how they have used automation to alleviate pressure and reduce IT resource and budget drain. Download this report to learn how you can too.
CUSTOMER STORY
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
TEAMDYNAMIX SOLUTIONS
Life-cycle IT Service Management with support for ITIL, assets, change, self-service, conversational AI and automation.
Make enterprise service management a reality with a single platform across IT, Facilities, HR, Marketing and more.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation.
Change the way you chat with conversational AI – natural language processing with automation.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
