Hatch maintains airtight software license governance across 60+ offices and dozens of countries. TeamDynamix gives them audit-ready visibility and consistent policy enforcement, so they can demonstrate compliance with any vendor at any time.
With millions in annual software spend, Hatch needed a clear, defensible way to track and justify every dollar. TeamDynamix allows them to attribute usage to specific projects and clients, keeping project-based software costs at near net-zero through accurate cost recovery.
Manual processing was costing Hatch nearly 100 billing errors per month, resulting in lost revenue and damaged trust. After automating allocation and validation through TeamDynamix, errors dropped by 85%, dramatically improving billing confidence and client transparency.
Industry: Professional Services
End-users: 13,500
Key Benefits:
Managing software assets at a global scale is complex, costly, and high-risk. For Hatch, a global engineering firm operating across six continents and more than 60 offices, Software Asset Management isn’t just an IT function; it’s a critical business discipline. Key areas of focus include: software license compliance, tracking high-cost software usage, and cost recovery through accurate and defensible reporting.
Hatch’s team, led by Scott MacKenzie, Claudia Oliveira, and Ian Longaphie, has spent more than two decades evolving its approach.
“Over that time, our official job titles and some of our day-to-day tasks have changed,” MacKenzie, Software Administrator and Vendor Manager, said, “but the core responsibilities of ensuring software compliance and governance and managing and reporting on the associated costs have largely remained the same.”
That consistency has allowed Hatch to scale dramatically, without losing control.
What began as a system supporting just a few dozen users has grown into a global software intelligence program managing 13,500 seats across hundreds of software products, powered by TeamDynamix.
Recently, the Hatch team joined TeamDynamix to talk about their IT Asset Management (ITAM) growth.
Compliance isn’t negotiable, regardless of vendor size. Whether dealing with a single developer or major providers like Bentley, Hexagon, or Microsoft, license agreements must be followed precisely. For organizations managing diverse license metrics across multiple regions, clear policies prevent costly compliance failures.
“First and foremost, governance and compliance are essential for Hatch,” MacKenzie said. “No matter the vendor, we follow the license agreement.”
With software deployed across dozens of countries and regulatory environments, TeamDynamix ITAM provides Hatch with audit-ready visibility, consistent policy enforcement, and the confidence that they can demonstrate compliance at any time.
In addition, having visibility into usage and licensing can help manage costs and be used to get more funding. “The usage information generated within TeamDynamix lets us justify the annual spend to Hatch leadership,” MacKenzie explained.
Hatch’s annual software renewal budget runs into the millions of dollars, making accurate data essential.
“We need a clear, consistent way to monitor, track, justify, and, where possible, recover those costs, as well as present them to the client in a transparent manner,” MacKenzie explained.
Using TeamDynamix, Hatch built a structured framework to:
“Our goal on engagement delivery software has always been to be in a net zero cost position—or to offset the cost of additional licenses required,” Oliveira, Vendor, Software License Administrator at Hatch, said.
“We need a clear, consistent way to monitor, track, justify, and, where possible, recover those costs, as well as present them to the client in a transparent manner.”
One of Hatch’s most impactful successes came from modernizing how usage data and cost allocation are captured.
Before automation, the team manually processed nearly 100 incorrect line items every month, resulting in lost cost recovery and time-consuming cleanup.
After implementing automated allocation and real-time validation using TeamDynamix, the results were dramatic:
This improvement not only protected revenue but also reinforced trust with clients through transparent, defensible billing.
After more than 25 years of continuous refinement, Hatch’s Software Asset Management program delivers clear, measurable value:
For Hatch, TeamDynamix isn’t just a tool; it’s the backbone of a mature, scalable, and future-ready software intelligence strategy.
