Don’t miss this opportunity to hear how forward-thinking IT leaders are modernizing service delivery to drive efficiency, empower staff and better serve their communities.
Join us at an upcoming event to gain new skills, expand your network and connect with the TeamDynamix Community.
Speakers
Noah Hensley
Product Manager
TeamDynamix
Daniel Lauricella
Senior Solutions Engineer
TeamDynamix
Did you know 76% of IT leaders surveyed say they are frustrated with chat? Change the way you chat with Conversational AI.
Explore how AI virtual agents are transforming service delivery, automating routine workflows, and boosting efficiency.
Key Takeaways:
Join us to see virtual agents come to life and discover how AI can revolutionize your service experience!
Speakers
Sandi Conrad
Director, Enterprise Services
Info-Tech Research Group
Looking to build a smarter, more efficient ITSM strategy for 2026? This session will help you cut through the noise and focus on what actually moves the needle.
Sandi Conrad, Director of Enterprise Services at Info-Tech Research Group, joins us to explore practical, achievable ways to incorporate AI and automation into your service management roadmap.
Key Takeaways:
How AI is helping to deflect 30-60% of tickets
Using AI to reduce ticket resolution time by 40-90%
AI and automation strategies to improve service delivery across your organization
Building an actionable ITSM roadmap and future-proofing your strategy
Real-world examples of organizations already leveraging these tools
Whether you’re planning next year’s projects, scaling your IT team, or optimizing existing processes, this session will give you actionable strategies to build a smarter, more efficient ITSM roadmap.
Speakers
Julian Devlin
VP, ITAM Product
TeamDynamix
Jason Schackai
Communications & Training Manager
TeamDynamix
Think your CMDB has you covered? Think again.
It’s time to rethink the role of IT Asset Management (ITAM) in your IT strategy. Join us for an eye-opening session on why pairing ITAM with ITSM isn’t just smart—it’s essential.
Get to know Sassafras—now part of TeamDynamix—and see how it delivers full visibility into software usage, license entitlements, and hardware lifecycle management.
Key Takeaways:
It’s time to rethink your IT strategy and uncover what your ITSM might be missing.
TeamDynamix is headed to Pink26, and we can’t wait to connect with you! Pink’s annual conference continues to be highly respected as one of the world’s premier ITSM events.
Come meet our team, explore live demos, and learn how AI and automation can drive true service and agility. We are helping institutions to supercharge service management with virtual agents, paired with automation and integration, advanced software asset tracking and AI embedded in ITSM.
Higher ed technology professionals are leading innovation behind the scenes, modernizing systems, improving experiences and shaping what’s next for students, staff and institutions.
TeamDynamix will be at the upcoming Texas A&M Tech Summit—a 2-day conference where technology professionals from across The Texas A&M University System and other institutes of higher education gather to Ignite, Innovate and Inspire transformational change.
Join us at BCNET CONNECT 2026, a premier event where the higher education and research community will come together to share successes, discuss challenges and offer cutting-edge solutions. This three-day conference will feature interactive sessions, impactful speakers, and unparalleled networking opportunities in the heart of downtown Vancouver.
TeamDynamix is headed to HDI Service & Support World 2026, and we can’t wait to connect with you! Come meet our team, explore live demos, and learn how AI and automation can drive true service and agility. We are helping institutions to supercharge service management with virtual agents, paired with automation and integration, advanced software asset tracking and AI embedded in ITSM.
The IAITAM Annual Conference and Exhibition (ACE) is the world’s leading IT Asset Management conference. At ACE, C-level executives, IT, Financial, and Legal professionals come together to explore the latest in ITAM and its impact on business operations, compliance, and profitability. IAITAM, the world leader in ITAM education, hosts over 2,000 attendees around the world at ACE every year. ACE fulfills the needs of the ITAM professional with over 100 educational sessions with ITAM experts, workshops, vendor interaction and networking opportunities.
Join TeamDynamix at Info-Tech Live 2026 in Las Vegas! Be part of the action alongside 4,000+ IT professionals as we explore how exponential technologies are reshaping and transforming organizations.
Stop by our booth to see TeamDynamix in action—now even more powerful with the acquisition of Sassafras for advanced IT Asset Management. Drive agile service management with codeless automation and AI. Expedite ticket resolution and reduce volume with automated ITSM/ESM, deflect tickets with Conversational AI virtual support agents, contain costs with hardware and software tracking. Stop spinning your wheels on admin-heavy platforms.
Drive agile service delivery with codeless automation and AI
Reduce ticket volume and resolution time with intelligent ITSM/ESM
Deflect tickets using Conversational AI virtual agents
Control costs with powerful hardware and software tracking
Come see IT in action! Say goodbye to admin-heavy platforms—and hello to smarter service management.
TeamDynamix will be at the upcoming SUNY Technology Conference—where SUNY professionals come together to exchange ideas, discover new solutions, and explore emerging technologies driving innovation across the system.
Be sure to connect with TeamDynamix—now even more powerful with the acquisition of Sassafras for advanced IT Asset Management. Drive agile service management with codeless automation and AI. Expedite ticket resolution and reduce volume with automated ITSM/ESM, deflect tickets with Conversational AI virtual support agents, contain costs with hardware and software tracking. Stop spinning your wheels on admin-heavy platforms.
The EDUCAUSE Annual Conference connects the best thinkers in higher education technology.
This is THE event where professionals and technology providers from around the world gather to network, share ideas, grow professionally, and discover solutions to today’s challenges. It’s the largest gathering of your peers…people you can relate to, learn from, and stay connected to throughout the year.
Ready to modernize service management? Stop by the TeamDynamix booth where AI meets automation. Drive agile service management with codeless automation and AI. Expedite ticket resolution and reduce volume with automated ITSM/ESM, deflect tickets with Conversational AI virtual support agents, contain costs with software license tracking. Stop spinning your wheels on admin-heavy platforms. See supercharged ITSM in action!
SIM TechExec 2025 is held in conjunction with the TechServe Alliance Executive Summit, a conference for leaders of IT and engineering staffing firms. TechExec equips today’s IT leaders to thrive in a rapidly evolving landscape. From shifting to a product mindset and leading with AI-powered empathy, to enhancing executive visibility and preparing for boardroom influence, this experience is designed to elevate your strategy and leadership.
Microsoft Ignite is a premier event that brings together technology enthusiasts, industry leaders, and experts to explore the latest innovations and advancements in technology. The conference features a wide range of sessions, keynotes, and interactive experiences designed to inform and inspire attendees. Key highlights include sessions on AI integration, agentic AI, and responsible AI deployment, among others. Attendees have the opportunity to engage with Microsoft engineers, tech specialists, and community experts, and explore new technologies and solutions.
Speakers
Rod Mathews
CEO
TeamDynamix
Explore the big ideas and trends shaping the future of infrastructure, operations and cloud — with insights from Gartner experts and peers. Gartner IT Infrastructure, Operations & Cloud Strategies Conference is an opportunity to connect with your community and industry experts. Build and diversify your network by meeting forward-thinking IT infrastructure, operations, cloud, data center, sourcing and vendor management leaders.
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Daniel Lauricella
Senior Solutions Engineer
TeamDynamix
Speakers
Bill Kleyman
Digital Solutions Strategist & Tech Enthusiast
What does the future of the IT service desk look like when AI and automation take the lead? As ITSM continues to evolve, AI and automation are no longer “nice to have” — they’re essential for scalability, speed, and better service experiences. Join us as we explore the top five trends shaping ITSM in 2026, from intelligent ticketing and predictive analytics to cross-department automation. Discover what forward-thinking IT leaders are doing today to prepare for tomorrow’s AI-driven service landscape — and where to focus your efforts for the biggest impact.
Key Takeaways:
How AI is helping to deflect 30-60% of tickets
Using AI to reduce ticket resolution time by 40-90%
The top AI and automation trends redefining ITSM in 2026
How to build an actionable ITSM roadmap and future-proof your strategy
Real-world examples of organizations already leveraging these innovations
Gain practical insights and stay ahead of the curve as AI and automation redefine the future of IT service management.
Speakers
Doug Foster
CIO
South Carolina Dept. of Commerce
Join us for an exclusive conversation with Doug Foster, CIO at the South Carolina Department of Commerce, as he shares how his team is transforming IT service management through AI and automation.
In this session, we’ll explore how modern ITSM strategies can streamline operations, reduce manual workloads, and improve service delivery across departments. You’ll hear firsthand how the SC Department of Commerce approached modernization — from identifying key pain points to implementing automation and driving measurable results.
Key Takeaways:
How AI and automation are reshaping IT service management in the public sector
Practical steps for modernizing legacy ITSM processes and expanding with ESM
Real-world insights and lessons learned from the SC Department of Commerce’s journey
Whether you’re just starting your ITSM modernization journey or looking to optimize existing systems, this session will provide actionable strategies and inspiration to help you move forward.
Speakers
Emily Krohn
Director of IT
Faith Regional Health Services
Susan McKinnell
Service Owner, User Experience Support
University of Minnesota
Rhian Copeland
IS Operations Director
University of Michigan
How are top IT organizations staying agile and driving transformation in today’s rapidly changing digital landscape? Join IT leaders from Faith Regional Health Services, the University of Michigan, and the University of Minnesota as they share how no-code automation is reshaping IT Service Management (ITSM).
Discover how these organizations are using no-code as a strategic advantage to streamline operations, safeguard technology investments, and deliver faster, more meaningful value to the business.
Accelerate Transformation: Turn ideas into outcomes faster with codeless agility
Maximize Tech Investments: Adapt and expand systems without costly rebuilds or delays
Deliver Rapid Value: Empower teams to meet shifting business needs in real time
Don’t miss this opportunity to hear directly from experienced IT leaders and walk away with strategies to lead your organization into the future with confidence.
Speakers
Larry Rosenberg
Senior Manager Infrastructure
WestEd
Kierstin McDowell
IT Vendor Management & Workflow Specialist
WestEd
Is your organization struggling to deliver faster, better services across IT and beyond? Join us for an exclusive session with WestEd IT leaders Kierstin McDowell and Larry Rosenberg as they share how they’ve transformed their IT Service and Enterprise Service Management (ESM) processes.
Hosted by Bill Kleyman, Digital Solutions Strategist & Tech Enthusiast, this webinar will provide practical insights and actionable strategies you can apply in your own organization, including:
Using automation to boost efficiency and reduce bottlenecks
Expanding beyond IT to break down silos and enable cross-team cooperation.
Leveraging no-code technology for a faster, more flexible solution
Overcoming common challenges with lessons learned from WestEd’s real-world experience
Don’t miss this opportunity to hear firsthand how WestEd is driving operational excellence and empowering teams through modern IT and service management strategies.
Speakers
Bill Kleyman
Digital Solutions Strategist & Tech Enthusiast
Kaliegh Belda
AVP, Pre-Sales
TeamDynamix
As IT leaders embrace AI and automation, the service desk is evolving faster than ever. From reducing manual processes to enhancing end-user support, the impact is transformational. But what are the challenges, and how can IT teams maximize the benefits?
Join us for an insightful discussion with Digital Solutions Strategist & Tech Enthusiast, Bill Kleyman, as we explore key trends shaping the modern IT service desk. From shift-left strategies to Conversational AI and low-code/no-code ITSM, this session will dive into the latest innovations driving efficiency and service excellence.
ITSM Automation Challenges: Overcoming common hurdles like admin overhead, manual processes, and integration gaps
Benefits of Automation & Integration: Streamline processes, save time, and reduce resource drain
Low-Code / No-Code ITSM: Benefits of implementing an easy and user-friendly ITSM platform
Join this lively conversation to gain insights on how to future-proof your IT service desk.
Speakers
Richard Calkins
Director of IT
City of Fort Myers
As IT leaders embrace automation and modern IT service strategies, the possibilities are endless — from streamlining workflows to accelerating end-user support.
Dive into this engaging discussion with Richard Calkins, director of information technology at Fort Myers, Florida, as he shares insights from more than 25 years in advancing public sector technology and service delivery.
From leveraging the power of automation to expanding ITSM into full enterprise service management (ESM), the IT service desk is rapidly evolving. In this session, we’ll explore:
How automation reduces IT resource drain
Top areas for IT service automation in the public sector
The advantages of adopting no-code technology
Going beyond IT for true ESM
Don’t miss this opportunity to hear how forward-thinking IT leaders are modernizing service delivery to drive efficiency, empower staff and better serve their communities.
Speakers
Snow Tempest
Research Manager, ITSM
IDC
Is your ITSM maturity keeping pace with your organization’s evolving demands?
Dive into this insightful webinar where IDC explores the steps necessary to bridge the ITSM maturity gap and unlock greater service efficiency. This session provides a comprehensive look at findings from the latest IDC study, revealing key challenges, practical solutions, and the benefits of advancing ITSM practices.
Hear from Snow Tempest, ITSM Research Manager at IDC, who will share expert insights on emerging trends and what organizations can do to modernize their IT service management strategies.
The current state of ITSM maturity—and why only 33% have fully implemented an ITSM solution
The impact of the maturity gap on overall IT performance
Common roadblocks like manual processes, administrative overhead, and integration issues
How ITSM automation improves efficiency and service quality
Learn how you can start bridging the ITSM maturity gap with automation, AI and agility.
Speakers
Jason Schackai
Communications & Training Manager
TeamDynamix
Think your CMDB has you covered? Think again.
It’s time to rethink the role of IT Asset Management (ITAM) in your IT strategy. Join us for an eye-opening session on why pairing ITAM with ITSM isn’t just smart—it’s essential.
Get to know Sassafras—now part of TeamDynamix—and see how it delivers full visibility into software usage, license entitlements, and hardware lifecycle management.
Key Takeaways:
It’s time to rethink your IT strategy and uncover what your ITSM might be missing.
Speakers
Mahmoud Ramin, PhD
Senior Research Analyst
Info-Tech
As IT environments grow more complex, automation is no longer a nice-to-have—it’s a strategic necessity. From reducing manual workloads to minimizing downtime and accelerating service delivery, automation can help IT teams transform their operations and better align with business objectives.
Hear from Mahmoud Ramin, PhD, Senior Research Analyst for Info-Tech Research Group’s Infrastructure & Operations practice team.
He’ll walk through a practical framework for implementing automation in IT service management. Learn how to assess your current environment, identify high-impact use cases, and prioritize initiatives that improve efficiency, strengthen compliance, and enable scalability.
Key Takeaways:
Whether you’re beginning your automation journey or looking to scale existing efforts, this session will provide the insights and actionable strategies you need to build more agile, resilient, and scalable IT operations.
Speakers
Mahmoud Ramin, PhD
Senior Research Analyst
Info-Tech
As IT environments grow more complex, automation is no longer a nice-to-have—it’s a strategic necessity. From reducing manual workloads to minimizing downtime and accelerating service delivery, automation can help IT teams transform their operations and better align with business objectives.
Join this live session with Mahmoud Ramin, PhD, Senior Research Analyst for Info-Tech Research Group’s Infrastructure & Operations practice team.
He’ll walk through a practical framework for implementing automation in IT service management. Learn how to assess your current environment, identify high-impact use cases, and prioritize initiatives that improve efficiency, strengthen compliance, and enable scalability.
Key Takeaways:
Whether you’re beginning your automation journey or looking to scale existing efforts, this session will provide the insights and actionable strategies you need to build more agile, resilient, and scalable IT operations.
Speakers
Jason Pelletier
Senior Director of Client Services & Technology
Bowdoin College
Transform Campus Support with AI Chatbots
AI-powered chatbots are rapidly transforming how colleges and universities interact with students, faculty, and staff. Watch this virtual showcase of how higher ed institutions are transforming service delivery with AI and automation.
Jason Pelletier, Senior Director of Client Services & Technology from Bowdoin College takes the stage to highlight how their team uses TeamDynamix conversational AI to deliver faster, more efficient support across campus.
See what your peers are achieving with AI-powered chat.
Speakers
Julian Devlin
VP, ITAM Product
TeamDynamix
Jason Schackai
Communications & Training Manager
TeamDynamix
Think your CMDB has you covered? Think again.
It’s time to rethink the role of IT Asset Management (ITAM) in your IT strategy. Join us for an eye-opening session on why pairing ITAM with ITSM isn’t just smart—it’s essential.
Get to know Sassafras—now part of TeamDynamix—and see how it delivers full visibility into software usage, license entitlements, and hardware lifecycle management.
Key Takeaways:
It’s time to rethink your IT strategy and uncover what your ITSM might be missing.
Speakers
Sandi Conrad
Advisory Fellow
Info-Tech Research Group
Identify high-impact use cases like password resets and onboarding
Build a structured automation strategy tailored to your service desk
Use no-code integration and workflow tools for quick, seamless execution
Gain organization-wide buy-in to drive adoption across departments
Don’t miss this opportunity to kickstart your automation journey and position your IT team for long-term success.
Speakers
Julian Devlin
VP, ITAM Product
TeamDynamix
Tired of wasted software spend and hardware audit headaches? Join us to see how advanced IT Asset Management (ITAM) can help you take back control.
Learn how Sassafras—now part of TeamDynamix—delivers deep visibility into software usage, entitlements, and costs. Plus, discover how to track and manage hardware throughout its entire lifecycle: from procurement to disposal, with full details on warranties, leases, and models.
Whether you’re on TeamDynamix or another ITSM platform, we’ll show you how easily this integrates for rapid impact.
What you’ll gain:
Speakers
Snow Tempest
Research Manager, ITSM
IDC
Is your ITSM maturity keeping pace with your organization’s evolving demands?
Dive into this insightful webinar where IDC explores the steps necessary to bridge the ITSM maturity gap and unlock greater service efficiency. This session provides a comprehensive look at findings from the latest IDC study, revealing key challenges, practical solutions, and the benefits of advancing ITSM practices.
Hear from Snow Tempest, ITSM Research Manager at IDC, who will share expert insights on emerging trends and what organizations can do to modernize their IT service management strategies.
The current state of ITSM maturity—and why only 33% have fully implemented an ITSM solution
The impact of the maturity gap on overall IT performance
Common roadblocks like manual processes, administrative overhead, and integration issues
How ITSM automation improves efficiency and service quality
Learn how you can start bridging the ITSM maturity gap with automation, AI and agility.
Speakers
Mark Thomas
Chief Information Officer
San Joaquin County
State and local governments are under growing pressure to reduce cost and improve productivity. With new efficiency initiatives gaining traction, outdated IT service desk processes can no longer be ignored. Join us to learn how modernizing your service desk can help maximize your agency’s resources.
An inefficient service desk doesn’t just frustrate staff — it drains resources, delays services and undermines broader government performance goals.
We’ll cover five high-impact strategies to reduce costs and improve productivity across your agency’s IT operations, including:
Cutting administrative overhead
Launching effective self-service portals
Automating the most time-consuming manual processes
Streamlining project intake and prioritization
Replacing redundant systems that track the same work
The time to modernize is now—equip your agency with the tools it needs to meet today’s demands, without compromising service quality.
Speakers
Jonathan Vorndran
IT Support Manager
Casino Arizona
Traditional IT service delivery models can’t keep up with the demands of modern organizations—Casino Arizona was no exception. To improve efficiency across departments, they embraced Enterprise Service Management (ESM)—extending service management beyond IT to HR, Legal, Facilities, and more. By leveraging a no-code platform, Casino Arizona streamlined workflows, empowered teams, and improved service delivery without overburdening IT.
In this webinar, you’ll gain insights from Casino Arizona’s ESM journey, including:
How they leveraged no-code technology to build custom workflows
The impact of a self-service portal on efficiency and user experience
How automation helped minimize IT workload and improve service response times
Best practices for securing buy-in and driving ESM adoption across departments
See how Casino Arizona’s success story can serve as a roadmap for your own organization’s ESM transformation!
Speakers
Jason Dudley
CIO
Florida SouthWestern State College (FSW)
Disconnected systems. Countless APIs. Endless manual tasks. It’s a familiar story — but it doesn’t have to be. What if you could automate it all without writing a single line of code?
TeamDynamix no-code integration and automation allows you to centralize, simplify, and automate with ease. Hear from Jason Dudley, CIO of Florida SouthWestern State College (FSW) as he shares insights on leveraging integration and automation to streamline IT service operations.
With iPaaS you can integrate and transform data between your ERP, CRM, SIS and more with pre-built connectors to systems like Workday, AWS, Active Directory, Azure, Twilio, Ellucian, MUNIS, Salesforce, SendGrid and more—eliminating process bottlenecks and driving efficiency.
Speakers
Bill Kleyman
Digital Solutions Strategist & Tech Enthusiast
As IT leaders embrace AI and automation, the service desk is evolving faster than ever. From reducing manual processes to enhancing end-user support, the impact is transformational. But what are the challenges, and how can IT teams maximize the benefits?
Join us for an insightful discussion with Digital Solutions Strategist & Tech Enthusiast, Bill Kleyman, as we explore key trends shaping the modern IT service desk. From shift-left strategies to Conversational AI and low-code/no-code ITSM, this session will dive into the latest innovations driving efficiency and service excellence.
Leveraging AI: Using automation and AI to reduce workloads and enhance service delivery
Join this lively conversation to gain insights on how to future-proof your IT service desk.
Speakers
Sidney Madison Prescott, MBA
Director of Innovation, AI
Nomura Reseach Institute (NRI)
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Tiffany Linhardt
Senior Solutions Engineer
TeamDynamix
IT teams are under constant pressure to deliver faster, more efficient service while managing growing demands. Many IT service desks are bogged down by repetitive tasks such as user management, onboarding, and name updates. Very few organizations effectively use integration and workflow platforms to automate these processes. Why is this so challenging, and how can your organization kickstart its automation journey?
To stay ahead, organizations must embrace agility, AI, and automation to modernize their IT Service Management (ITSM) strategies. In this session, we’ll dive into some research findings from the latest IDC market study and practical steps towards ITSM modernization.
Leveraging AI: Using automation and AI to reduce workloads and enhance service delivery
Speakers
Sandi Conrad
Advisory Fellow
Info-Tech Research Group
IT leaders are embracing automation to combat burnout and improve service delivery—but where do you start? With 58% of IT teams spending weeks or even months on routine tasks, no-code automation provides a game-changing solution. From employee onboarding to password resets and Active Directory updates, automation can significantly lighten the load on IT teams and enhance service efficiency.
Watch this insightful session with Info-Tech Research Advisory Fellow, Sandi Conrad, as she walks through a practical playbook to leverage automation for the IT service desk:
Pinpoint high-impact automation opportunities, like password resets and onboarding
Build a structured automation playbook for your service desk
Leverage no-code integration and workflow technologies for seamless execution
Secure enterprise-wide buy-in to drive cross-functional automation
Speakers
Samantha Sendrowski
Director of IT Administration
City of Worcester
Is your state or local government IT service management struggling with rising demands and limited resources? By modernizing ITSM, public sector IT teams can streamline processes, expedite service delivery, and reduce time spent on manual tasks.
Watch this insightful webinar where the City of Worcester, an IT leader in state and local government will explore the journey to ITSM modernization. Delve into strategies for improving your IT service management processes, from self-service enhancements to expanding ITSM into full enterprise service management (ESM) across your organization. Featuring Samantha Sendrowski, the Director of IT Administration from the City of Worcester, MA—this session will provide practical advice and real-world examples of how to elevate your ITSM maturity.
Here’s what we cover:
Improved Self-Service and Knowledge Base Creation: Learn how to boost user satisfaction with smarter self-service options and dynamic knowledge sharing.
ITIL Framework and Change Management: Understand how adopting ITIL best practices can streamline processes and enhance your change management strategy.
Expanding ITSM to ESM: Learn how ITSM can evolve to meet the needs of departments like HR and beyond for a more holistic organizational approach.
Speakers
Snow Tempest
Research Manager, ITSM
IDC
Is your ITSM maturity keeping pace with your organization’s evolving demands? In this webinar, see where IDC explores the necessary steps to bridge the maturity gap in ITSM and how Enterprise Service Management (ESM) can become a game-changer for your organization’s service delivery. Get a comprehensive look at the results from the latest IDC market study sharing the challenges, solutions, and benefits of enhancing ITSM maturity.
Snow Tempest, ITSM Research Manager at IDC, dives into her expert insights on the latest research and trends in ITSM modernization.
The state of ITSM maturity and why only 33% have fully implemented an ITSM solution
The impact of the ITSM maturity gap on organizations
Overcoming common hurdles like admin overhead, manual processes & integration gaps
Efficiency and service quality gains with ITSM automation
The role of ESM and how it improves workflows across the organization
Leveraging AI and automation to reduce workloads and enhance service delivery
Don’t miss this opportunity to learn how to advance your ITSM maturity and stay ahead in the evolving digital landscape.
Speakers
Sandi Conrad
Advisory Fellow
Info-Tech Research Group
How can your organization elevate service delivery not just for IT but for the entire enterprise in 2025? Discover how organizations are expanding ITSM practices beyond IT to transform service operations, drive growth, and maintain a competitive edge in the ever-evolving business landscape.
In this session, Info-Tech Advisory Fellow, Sandi Conrad, will explore emerging ITSM trends and how adopting Enterprise Service Management (ESM) can result in enhanced efficiency, reduced costs, and superior service delivery across organizations.
We’ll dive into:
ESM benefits for departments like HR, Marketing, Facilities, & more
The value of no-code technology for ESM
Empowering users to create customer workflows, forms & fields
Reducing IT team resource drain with automation
Gaining buy-in for true ESM deployment
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Whether it’s addressing PTO requests, processing name changes, or tracking recruiting activities, Enterprise Service Management (ESM) can empower your HR team with tailored tools to centralize service delivery, reduce manual efforts, and enhance the employee experience.
In this session, we’ll explore actionable strategies for leveraging ESM to automate repetitive tasks, optimize HR services, and deliver faster, more efficient support—learn best practices for implementing a low/no-code ESM solution tailored for HR teams.
Don’t miss this opportunity to see how you can Go Beyond IT and empower your HR team with the transformative potential of ESM!
Speakers
Bill Kleyman
Digital Solutions Strategist & Tech Enthusiast
As we look ahead to 2025, IT leaders are increasingly focused on extending IT Service Management (ITSM) across the enterprise to reduce resource drain and automate IT service operations. Enterprise Service Management (ESM) plays a crucial role in this transformation.
We’re thrilled to have digital solutions strategist Bill Kleyman joining us for this session. With over 15 years of experience in enterprise technology, Bill brings invaluable insights to the table.
In this session, we will explore the essential steps to building a future-ready ESM strategy using no-code platforms, empowering your organization to deploy solutions quickly and efficiently.
Be a part of the discussion and learn how you can build a scalable, effective ESM strategy and lead your organization to success in 2025.
Speakers
Jon Rike
CIO
City of Dayton
Lisa Faison
CIO
City of Goodyear
Join our webinar with IT leaders from the City of Dayton and City of Goodyear as they share their journeys in modernizing IT service desks. Learn how they overhauled their systems, from streamlining workflows and automating tasks to enhancing self-service tools. Discover how they are expanding these solutions to HR and Procurement and other groups, to achieve higher efficiency and better employee satisfaction.
Key Takeaways:
Speakers
Sandi Conrad
Advisory Fellow
Info-Tech Research Group
IT leaders are increasingly turning to automation to prevent burnout and deliver faster, higher-quality service. With 58% of IT teams spending weeks or even months on routine tasks, no-code automation offers a transformative solution. Whether it’s onboarding employees, resetting passwords, or updating Active Directory, there are numerous opportunities to reduce the drain on IT teams. Are you ready to free up valuable time for your service desk?
Join us for an insightful webinar with Info-Tech Research Advisory Director, Sandi Conrad as she dives into a comprehensive playbook for radically automating service desk tasks:
Speakers
Andrew Graf
Chief Product Officer
TeamDynamix
Sean McSpaden
Senior Fellow
Center for Digital Government
State and local governments are feeling the pressure to deliver superior online services for their constituents. To meet these digital service demands, agencies are launching numerous applications and portals. However, many of these organizations struggle to fill open IT positions, which slows down modernization efforts and overloads existing IT teams. IT Service Management (ITSM) can alleviate these workforce gaps. A cloud-based ITSM strategy gives resource-constrained organizations an efficient, holistic way to solve their tech challenges.
Join Government Technology and TeamDynamix for an insightful webinar where we’ll delve into the latest findings from the Center for Digital Government’s national survey of state and local IT professionals. We’ll uncover actionable steps to enhance your IT operations and solve your service and project management challenges.
Here’s what’s in store:
Speakers
Abigail Ferguson
Customer Success Manager
City of Madison
Jon Rike
Chief Information Officer
City of Dayton
Join for a discussion with Abigail Ferguson, Customer Success Manager for the City of Madison and Jon Rike, CIO for the City of Dayton, as they share their journeys.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.