City of Avondale, Arizona Achieves Greater Efficiency with Enterprise Service Management

Streamlining the Employee On-boarding Process

TeamDynamix is helping to improve interdepartmental collaboration. For example, onboarding new employees is a multistep process that used to be quite cumbersome. Once new hires have completed all of the paperwork required by HR, they also need network privileges from IT. They have to be added to the city’s payroll system, and they need access to the building from Facilities.

This process used to involve a lot of paper shuffling, and it could take a while to complete. Now, the entire workflow can be initiated with a single service request that is routed to the various departments automatically. “We can make sure we’re addressing all of our needs expeditiously,” says Scheetz.

Having an automated system that keeps everyone on the same page has made working remotely much easier for city employees during the pandemic. Although in-person operations have resumed, “if someone needs to work from home, we can easily accommodate that now,” Scheetz says.

Making a ‘huge difference’

TeamDynamix has not only helped streamline workflows and improve communication among city employees; it also provides key insights that help leaders manage their departments more effectively.

“We can see trends and patterns that help us deploy our limited resources in a more intelligent manner,” Scheetz explains.

Leaders can see how much time various tasks are taking, so they can plan better for the future—such as by justifying additional hires or reassigning staff to other projects. Leaders can also see which service categories are getting the most requests, which helps with resource allocation as well as troubleshooting. If there are a lot of support tickets related to a certain piece of software, this might indicate that staff need more training on how to use it, or it might be time to look for a system that’s easier to use. Having this insight allows IT and other departments to be more proactive in solving problems.

Avondale’s IT department also uses TeamDynamix for tracking and managing IT assets. Before, this information was scattered across multiple systems. Now, Scheetz and his team can see everything in one place, which makes it easier for them to understand the department’s infrastructure needs.

Scheetz’s department is creating a project management office (PMO), and TeamDynamix will facilitate the management of IT projects as well. Aided by the platform, the PMO will implement a formal intake process for evaluating projects, prioritizing them, and allocating resources appropriately.

TeamDynamix has enabled employees to streamline city operations and deliver better service to Avondale residents. The system’s versatility has added a tremendous amount of value to the city government.

“Everybody has a limited staff,” Scheetz says of municipal organizations. “Having a system like TeamDynamix makes a huge difference.”