The Power of a Unified ITSM/PPM/ESM Platform: IT Leaders Share Their Stories
In the IT Service Management space – many tools offer basic ticketing, some automation and other features. But very few offer IT Service Management (ITSM), Project Portfolio Management (PPM) and Enterprise Service Management (ESM) with enterprise-level integration and automation on one platform. Having all functions within a single tool has many benefits and can be a […]
Bowdoin Automates Notifications with iPaaS
View All Resources Resources Customer Stories Bowdoin Automates Notifications with Workflows in iPaaS Automates Notifications The team automates notifications via Teams, email or SMS via easy integration. No-code Flow Building Using a visual, no-code flow builder, automations can be added quickly. Reduced Admin Drain No-code iPaaS is enabling a significant reduction in manual processing. Download […]
Struggling with an Integration Backlog? You Need iPaaS
A recent market study between IDG and TeamDynamix found that a staggering 89 percent of respondents from businesses of all sizes and industries are dealing with a data integration backlog regardless of whether they handle integrations in-house or with the help of a third party. That’s huge. What’s to blame for this? Many organizations say […]
6 Tips for Finding the Right iPaaS Integration and Automation Platform
In the last decade, organizations have found themselves needing to evolve to meet the needs of a growing, fast-paced technology-driven customer base. For larger enterprises, often bogged down by legacy processes and tech stacks, this can present some challenges. As a result, we’re seeing a trend where lines of business within an organization are purchasing and […]
Combating Resource, Budget Limitations with Codeless Platforms
From IT Service Management (ITSM) to Integration Platforms as a Service (iPaaS), organizations are seeking no-code platforms that allow for faster, more flexible deployment. Since early 2020, the global pandemic has caused a shift in the way businesses operate. Many find themselves running with limited resources and limited budgets. In addition, IT skills shortages are […]
Gainesville Embraces Automation
View All Resources Resources Customer Stories Gainesville Regional Utilities Embraces ITSM Automation Improved Resource Planning Gained a single view of tickets, assets, change requests, and projects. Flexible Configuration Rapid time to value on a no-code ITSM platform with flexible design. Automated Manual Tasks Reduced time to resolution by automating manual tasks. Download Now Industry: Energy […]
Smart Service Management: Working Better Together with a Connected Enterprise
For the last decade, there’s been a migration away from simple IT Service Management (ITSM) towards Enterprise Service Management (ESM). And more recently, this shift has evolved further into something we’re calling Smart Service. What does Smart Service mean? When you invest in Smart Service for your organization, you’re investing in service management that connects […]
Extending Enterprise Service Management (ESM) with Enterprise Integration & Automation
When contemplating the use of automation and integration as part of a broader Enterprise Service Management (ESM) strategy, it’s important to consider the different ways a tool like iPaaS (integration platform as a service) can be used to extend ESM even further. With the right ESM platform, businesses can integrate multiple systems, processes and data […]
Boosting Employee Engagement: The Power of Using Automation to Reduce Toil in IT
In a recent study by Gartner, it was found that only 31% of employees report being engaged at their jobs. This alarming statistic signals a critical need for change in the workplace – especially in IT departments – if businesses and organizations want to retain their most talented employees. “Despite organizations making investments in engaging […]
InformationWeek Report: Unifying the Enterprise with iPaaS
Back to Resources Resources Ebooks With iPaaS (integration platform as a service) you can take connectivity to the next level. iPaaS allows you to combine integration and automation capabilities (codelessly) with Enterprise Service Mangement (ESM) or your IT Service Management (ITSM tool) to help reduce IT integration backlogs and automate routine, repetitive tasks. Download PDF […]
IT Leaders Look to Reduce Friction, Become More Competitive Through Automation
As the need for integration and automation grows, IT leaders are looking for new ways to combat integration backlogs and security and governance concerns – all while reducing the drain placed on IT resources to handle the influx of requests for these projects. A recent market study from InformationWeek found that the most common complaints from internal […]
iPaaS Guide: 5 Key iPaaS Terms You Should Know
iPaaS – Integration Platform as a Service – is an emerging technology aimed at helping organizations bring together disparate systems to create smoother processes and frictionless end-user experiences. For organizations and enterprise businesses looking to update or modernize their approach to service management, iPaaS can be a valuable tool. So why don’t more organizations know […]