Integration and Automation: Keys to Achieving Digital Transformation
Digital transformation is a key driver of success in today’s competitive business climate. To get ahead, companies must incorporate the latest technology into their systems and processes, or face being left behind. In fact, Gartner predicts that IT spending in 2023 will total $4.5 trillion – an increase of 2.4 percent from 2022. An integration […]
Support Your Burned-Out Employees with Smart Service Management
In the wake of the global pandemic, businesses and organizations everywhere are having to get creative to support employees who are feeling burned out, without using up already limited resources. Employee burnout is especially high amongst IT departments, according to a new survey featured in CIO Dive. The survey found that 61 percent of tech workers […]
What Does Enterprise Service Management Look Like in HR?
If you feel like human resource management has become more of an exercise in managing resources than humans, you might be right—and you’re certainly not alone. The types of requests you may get within HR can be vast—from recruiting for open positions to onboarding a new employee to working on a change in benefits…the list […]
The Dos and Don’ts of Enterprise Service Management Implementation
You’ve done the research and found a flexible, easy-to-use IT Service Management (ITSM) tool for your IT department to use – but now you want to scale it to groups outside of IT. What do you do? This is a question many organizations face when trying to implement a full Enterprise Service Management (ESM) strategy across their organization. When […]
Adopting A Mature IT Service Management Approach
To succeed in maturing your organization’s approach to IT Service Management (ITSM), you must bring together three key elements: people, processes and technology. Without any one of these, your attempts to scale and improve your service management delivery will fail. Cornell University is a great example of how you can optimize processes and bring in […]
Drake U Deploys ESM for Facilities
View All Resources Resources Customer Stories Drake U Deploys ESM for Facilities, Student Services, IT ESM for Facilities Going beyond IT with ESM for Facilities, Student Services and other groups. Improved KB Content Feedback loops and improved productivity drive KB improvements. ITIL Adoption Made Easy By stepping into the ITIL framework the team realized productivity […]
The Aging of Campus Infrastructure and Buildings
According to the consultancy firm, Sightlines, most campus buildings were constructed prior to 1975. Buildings from that era have long since passed the typical timeframe for renewal of space and systems such as HVAC, electrical and plumbing. The firm also contends that the renovation of older buildings is often postponed in favor of new construction, creating […]