5 Reasons to Invest in AI ITSM That Actually Works
According to a new study from TeamDynamix, 87% of IT organizations are actively researching, piloting, or deploying AI in IT service management today. Yet only 4% have reached anything close to widespread adoption. That gap tells you something important. The question facing IT teams right now isn’t “does AI work in ITSM?” It’s “why are […]
Built to Scale: How AI is Accelerating Service Delivery at University of Pittsburgh
Back to Resources Resources Customer Stories Built to Scale: How AI is Accelerating Service Delivery at University of Pittsburgh Deflecting Tickets Using conversational AI Virtual Support Agents (VSAs), organizations can deflect 30–60% of incoming ticket volume before it reaches a technician. Faster Time to Resolution Pitt IT’s Time to Resolution has improved by 40–90% through […]
Less Friction, More Impact: NaphCare’s No-Code AI ITSM Transformation
Back to Resources Resources Customer Stories Less Friction, More Impact: NaphCare’s No-Code AI ITSM Transformation Scale with Automation When a major contract nearly doubled NaphCare’s size overnight, hiring faster wasn’t the answer. Automating user provisioning and deprovisioning alone saved the equivalent of a full FTE’s worth of time, freeing skilled technicians to focus on work […]
Purdue University Scales IT Service Delivery with AI and Automation
Back to Resources Resources Customer Stories Purdue University Scales IT Service Delivery with AI and Automation Doing More With Less As ticket volumes climbed 20% annually, Purdue IT turned to automation rather than additional staff. A three-person procurement team absorbed a tenfold surge in ticket volume and a more than twofold increase in computer spending […]
Why AI-Powered Automation Fails Without the Right Integration Foundation
Every IT team has heard the pitch by now. AI will handle your tickets. Automation will take the repetitive work off your plate. Your technicians will focus on the complex stuff that actually needs human attention. And for some teams, that’s exactly what happens. For others, the automation they roll out creates just as much […]
Everyone Is Exploring AI ITSM — But the Organizations Winning Are the Ones Who Know How to Implement It
The question is no longer whether AI belongs in IT Service Management (ITSM). The question is whether your organization is building the right foundation to actually succeed with it. A new market study from TeamDynamix — surveying 392 IT professionals across 23 industry verticals — makes one thing unmistakably clear: AI in ITSM has reached […]
AI-Powered Automation: Why Integration is the Key to Success
Nearly every IT Service Management (ITSM) vendor claims to have AI now. But there is a massive difference between bolt-on AI that answers questions and native AI that takes action. It is the difference between a chatbot that says “your request has been received” and a virtual agent that actually resolves the request. Many IT […]
Infographic: Measuring AI ITSM ROI
Back to Resources Resources Ebooks What ROI early adopters seeing with AI ITSM? Learn what AI use cases are driving measurable results, along with additional insights from the TeamDynamix State of AI in ITSM Market Study. Download PDF Expand Fullscreen You might also like
Infographic: Data Readiness is Your First Use Case for AI ITSM
Back to Resources Resources Ebooks EBOOKS | Don’t let worries about data readiness be a barrier to AI ITSM adoption. If you treat your AI implementation as an exercise in remediating data quality, you’ll see a greater return on investment faster. Download PDF Expand Fullscreen You might also like
New Research Finds AI in IT Service Management Delivering Measurable Results as Adoption Accelerates Across Industries
TeamDynamix State of AI in ITSM Report: Early Adopters Achieve Faster Resolution, Greater Ticket Deflection, and Higher Satisfaction — 87% Expect Widespread AI Usage in Production Within 24 Months COLUMBUS, Ohio — May 5, 2026 — TeamDynamix, a leading provider of AI-powered service management (ITSM, ESM, and ITAM) and automation solutions, today released new research examining the current state of AI adoption […]
Infographic: AI Adoption Curve in ITSM
Back to Resources Resources Ebooks Understand the AI in ITSM adoption curve and its impact on enhancing efficiency in IT Service Management (ITSM). Get insights from the TeamDynamix State of AI in ITSM Market Study. Download PDF Expand Fullscreen You might also like
Market Study: The State of AI in ITSM
Back to Resources Resources Ebooks Early AI ITSM adopters are achieving faster resolution, greater ticket deflection, and higher satisfaction. According to the study, 87% of respondent expect widespread AI usage in production within 24 months. Download PDF Expand Fullscreen You might also like