Navigating the Future: Emerging Trends in IT Service Management
IT Service Management (ITSM) is undergoing a significant transformation, driven by rapid technological advancements and changing business needs. As organizations strive to remain competitive, IT leaders are pivotal in adopting innovative strategies to streamline IT services, enhance efficiency and deliver exceptional user experiences. This blog explores the latest trends in ITSM that are shaping the […]
From Help Desks to Self-Help: How Self-Service IT Is Transforming the IT Industry
The world of IT has undergone a dramatic transformation in recent years. With the rise of technology and the increasing complexity of IT systems, the demand for IT support has also increased significantly. This has put a strain on IT help desks, which are often overwhelmed by the volume of support requests they receive. However, […]
Using Dashboards and Reporting to Improve IT Service Management
As we all know, having organization within teams is a crucial part of success. And while everyone has their own methods of keeping themselves organized, it’s important to have guidelines and processes in place that help teams, as a whole, get on the same page. One helpful tool that can be used to improve organization […]
Maximizing Efficiency: Consolidating Service and Project Management, Automation on a Single Tool
With technology evolving at breakneck speed, IT leaders face the daunting task of managing multiple facets of their organization’s technology infrastructure efficiently and effectively. From IT Service Management (ITSM) to Project Portfolio Management (PPM), Enterprise Service Management (ESM) and automation, each component plays a crucial role in driving business success. However, managing these functions separately […]
How to Create and Organize a Service Catalog for IT
A service catalog initiative can be deceptive. At first glance, it seems like a simple process of listing all the services your organization offers to customers and then using the document to display those services as a menu. However, building a service catalog is sometimes a little more complicated than that. Your catalog can make or break […]
Healthcare IT Leaders Modernize ITSM with Automation
Back to Resources Resources Ebooks Healthcare organizations today are more challenged than ever when it comes to managing heavy workloads – this is especially true in healthcare IT. Learn how organizations are using automation and modern IT Service Management tools to lessen the burden on IT departments. Download PDF Expand Fullscreen You might also like
CDG Whitepaper: Supercharging the IT Service Desk for Public Sector
Back to Resources Resources Ebooks As public sector leaders focus on digital transformation and modernization efforts – they’re embracing Enterprise Service Management (ESM), automation and AI with the goal of providing a new level of transparency and support to employees and citizens. Learn more in this report from the Center for Digital Government. Download PDF […]
Emerging Integration and Automation Trends You Should Know
If you’re in IT, then you know that integration and automation are essential pieces to your IT Service Management (ITSM) strategy and keeping everything running smoothly. But what are the latest trends when it comes to ITSM and integration and automation with iPaaS (integration platform as a service)? In this blog post, we’ll fill you […]
The Benefits of Having ITSM, PPM and iPaaS on a Single Platform for IT Leaders and CIOs
Anyone running an IT department knows it’s critical to ensure IT has the right tools in place to manage operations, projects, services and resources in the most efficient manner possible. Not only does this help with resource drain, but streamlined processes and communication help keep everything running smoothly and projects on track for success. What […]
7 Digital Transformation Mistakes, and How to Avoid Them
A recent article on CIO.com highlighted what they call the “7 sins of digital transformation.” In the article, author Isaac Sacolick states “As CIOs prepare for the next wave of digital transformation, they must demonstrate shorter-term business impacts from technology investments and achieve larger innovation goals that evolve the organization’s business model. But perhaps more […]
No-Code IT Service Management Technology Drives Enterprise Service Roll Out and Adoption
Understanding Maturity Levels As we assess the current state of IT Service Management (ITSM), one of the most obvious places to start is by asking those involved in the discipline how mature their practices and technologies truly are. ITSM is hardly a new niche in the world of IT, but it is one that has […]
Achieving IT Service Desk Excellence: What You Need to Know
Technology usage in businesses is growing exponentially, making efficient and effective service delivery through IT Service Management more important than ever. Organizations must strive for IT service desk excellence to remain competitive and meet customer expectations. But how can you achieve this? Let’s look at some of the tools, strategies and best practices that can […]