The Benefits of Using Project Portfolio Management Organization-Wide
Project Portfolio Management (PPM) is a powerful tool that businesses and organizations can use to manage and optimize projects. PPM enables companies to have a centralized view of their projects – including all timelines, budgets and resources allocated – allowing them to plan the distribution of resources efficiently, manage risks effectively and align project objectives […]
Understanding The Importance of WCAG Compliance
Understanding the Importance of WCAG Compliance For many organizations accessibility is a priority. Managers will seek out service solutions that are WCAG compliant out-of-the-box so that they don’t have to make adjustments on their own to ensure accessibility. With TeamDynamix portals, you can be confident that you are meeting all requirements. For example, we include […]
Why iPaaS and IT Service Management Belong Together
As the world of IT continues to change and evolve, so too must the tools and processes that support it. One area that has seen significant changes in recent years is iPaaS (integration platform as a service) – an integration and automation tool. This relatively new technology is quickly gaining traction as a way to […]
iPaaS: The Key to Seamless System Integration and Automation
As businesses grow and evolve, so do their IT systems and processes. With the rapid pace of technological advancements, organizations are increasingly adopting various cloud-based applications, data storage solutions and software platforms to streamline their operations. However, the challenge lies in integrating these diverse systems and automating processes to ensure seamless communication and data exchange. […]
IT Spending Predicted to Grow, Tech Talent Shortage Continues
According to Gartner, worldwide IT spending it predicted to grow by at least 5.5 percent in 2023 when compared to 2022 – this is despite many challenges including a tech talent shortage and economic turbulence. In a press release on the topic, John-David Lovelock, Distinguished VP Analyst with Gartner, said, “Macroeconomic headwinds are not slowing […]
Integration Platform as a Service (iPaaS): The Next Big Thing in IT Service Management (ITSM)
In today’s fast-paced business environment, streamlining and automating your IT Service Management (ITSM) processes is crucial to staying competitive. Integration Platform as a Service (iPaaS) is an emerging solution that is changing the way organizations manage their diverse IT applications and systems. iPaaS is a cloud-based integration and automation solution that provides a single interface […]
5 Keys to Pairing ITSM and Knowledge-Centered Service
Knowledge-Centered Service (KCS®) can and should be part of your IT Service Management (ITSM) processes as a complementary strategy to self-service. Knowledge-Centered Services (KCS), formerly known as Knowledge Support Centered Services or Knowledge Center Support, is a service method that focuses on knowledge – the implementation of organizations. Implementing KCS as part of your overall ITSM process […]
Cornell Drives ITSM Process Improvement
View All Resources Resources Customer Stories Cornell Drives Continuous ITSM Process Improvement ITSM Process Improvement The agility of a no-code platform enables continuous process improvement. Improve Customer Satisfaction Custom portals with integrated services offer end-users faster access. Gain Valuable Insights Custom dashboards and reporting offer valuable insights for improvements. Download Now Industry: Higher EducationEnd-users: 25,000Previous System: […]
Enhancing Enterprise Service Management: The Three Key Components Every Organization Needs
Enterprise Service Management (ESM) is an approach to service delivery that seeks to optimize internal business processes and improve service delivery across the entire organization. By integrating people, technology and processes across multiple departments, ESM enables businesses to achieve greater efficiency and scale while reducing costs and enhancing customer satisfaction. If you are considering implementing […]
Understanding ETL vs iPaaS – A Faster Path to Digital Transformation
Understanding ETL vs. iPaaS – A Faster Path to Digital Transformation On average, companies say they have more than 185 point-to-point solutions in use on any given day, and that number has grown exponentially in just the last year. As companies work to address enterprise integration backlogs and free up valuable resources, they are turning […]
Making iPaaS Come Alive: Workflows for the Enterprise
As more organizations strive to achieve true digital transformation, the need for secure integrations and easy-to-build automation is growing. As a result, companies are turning to integration and automation platforms with pre-built libraries of connectors to systems like Workday, Salesforce, Office365, Azure, the Active Directory and more; they are also looking for easy-to-build workflow solutions. […]
ITSM Best Practices: Embarking on a Digital Transformation
These days, it seems like most businesses and organizations are in the midst of, or just kicking off, their digital transformation initiatives. Digital transformation refers to the process of using digital technologies to fundamentally change the way a business operates, to deliver better value to customers and to enhance employee productivity and efficiency. These initiatives […]