How 3 Organizations Are Supercharging ITSM With Automation
There’s a new IT service management (ITSM) feature beginning to make waves both in IT and outside of IT – automation and integration. ITSM software that includes the capabilities to integrate and automate tasks beyond the typical ITSM automation is helping organizations supercharge their service delivery. From automated ticket resolution to fully automated onboarding and […]
Automating to Save Time: 6 Cool iPaaS Stories
iPaaS (Integration Platform as a Service) is a cloud-based platform used to connect a variety of different systems, technologies and applications – whether they are on-premise or in the cloud – and avoid the use of middleware and specialized hardware. Using iPaaS, people can build automated workflows that do a number of tasks, simple or complex, […]
Elon Benefits from ITSM Migration
View All Resources Resources Customer Stories Elon Improves Service Outcomes and Costs with ITSM Migration Reduced ITSM Platform Costs An ITSM migration was necessary to remove admin burden. Automation Made Simple Automation and workflow is easy to configure on a no-code ITSM platform. Reduced Admin Drain Configuration is easy and flexible, significantly reducing admin drain. […]
How iPaaS Enables Rapid and Intuitive Integration
Organizations, on average, manage 130 different software applications. Tracking all the activity within each of these can become an enormous task, which creates a great need for an integrated platform. Being able to create integrations in a quick manner allows for much more efficient processes when it comes to managing these different applications, and that […]
The Changing Landscape of ITSM Software: Why Automation and Integration Are Now Basic Requirements
We’ve heard it for years; the IT service desk is resource-constrained. IT Service Management software that has promised to help is instead draining resources due to the high administrative burden. Meanwhile, the service request volume has increased substantially as the proliferation of point solutions has exploded. Most service organizations are also spinning their wheels when […]
Creating Workflows to Send Data from End-User ID Card Device to the IT Service Management Ticketing System
It’s no secret that organizations are working tirelessly to integrate cloud solutions, interactive devices, legacy on-prem solutions and more for a cohesive end-user experience. To meet this growing demand, many organizations are investing in iPaaS – Integration Platform as a Service. The use cases are endless – allowing anyone to connect people, processes, data and […]
City of Goodyear Adopts ITIL
View All Resources Resources Customer Stories City of Goodyear Delivers Better, Faster IT Service with ITIL ITIL Adoption Made Easy Ability to increase the maturity of IT operations with ITIL aligned ITSM. 75% Service Portal Usage Self-service adoption was fast, with 75% of all tickets coming from the portal. Resource Capacity Planning The platform offers […]
iPaaS Helping Grand Valley State University Provide Top-Notch Customer Service
At Grand Valley State University, Karen Burchard and her team are using iPaaS (integration platform as a service) to automate approvals for certain IT requests and to help provision software to end-users quickly and efficiently with the click of a button. Burchard, an Academic Systems Coordinator at the university, said they launched TeamDynamix iPaaS in […]
How Metropolitan State is Reducing Integration Backlog with iPaaS
Many organizations struggle to integrate disparate systems being used throughout their business. A recent study with IDG revealed 63 percent of IT executives surveyed said their organization has more than 100 different systems in use at any given time. In addition to that, 89 percent of those surveyed said they are struggling to integrate those […]
Public Sector IT Leaders Find Success with No Code IT Service Management Platforms
As state and local governments look to modernize aging IT infrastructure and offer more self-service to residents in this digital age, it’s becoming clear that successful digital transformations rely on a solid IT Service Management (ITSM) foundation – a foundation that will form the backbone for a broader use of service management best practices. The […]
Solving Integration Debt with iPaaS for Enterprise Integration and Automation
As organizations continue to rapidly grow their tech stacks, IT leaders are struggling to keep up with demands for integration and automation between applications. A recent market study by TeamDynamix and IDG found 89% of companies surveyed said they are dealing with data integration backlogs, even if using a third party to help. In addition, […]
How iPaaS Can Solve Your Integration Debt Challenges
You have heard of the term “technical debt,” but what is “integration debt?” Integration debt occurs when your organization or department adopts a new application, system, or database that needs to be integrated with the rest of your enterprise systems. While technical debt can creep up slowly over time, integration debt tends to come in large […]