What is a Self-Service Portal?
What is a Self-Service Portal? Self-service is transforming the way organizations handle IT Service Management (ITSM) issues – increasing both IT efficiency and customer satisfaction. The main purpose of a self-service portal is to be an interface between the customer and the service provider. It’s filled with information and tools that provide customers with the ability to solve issues on their own, likely leading […]
3 Non-Negotiable IT Service Management Features
Over the last few years, IT Service Management (ITSM) technology has rapidly evolved to meet the demands of an ever-evolving digital service environment. As a result, many of the features that used to be considered cutting-edge are now standard. To help you identify the vendors and software that can help you take your IT maturity to the […]
Maschmeyer Reduces Open Tickets by 50%
Back to Resources Resources Customer Stories Maschmeyer Concrete Reduces Open Ticket Volume by 50% Reduce Open Tickets TeamDynamix enables automation and use of dynamic forms to reduces the amount of time it takes to figure out where to route each service request while ensuring that nothing is missed and ultimately reducing open ticket volume. […]
The Year of ITSM Modernization: Agility, Automation and AI Take Center Stage
TeamDynamix Outlook: Key Trends for ITSM in 2025 – The Rise of No-Code Automation and AI is Driving Agility and Easing IT Teams’ Burden Amid Increasing Demands TeamDynamix, Columbus, Ohio, January 28, 2025 – IT leaders are rapidly adopting automation and AI to fuel IT Service Management (ITSM) modernization initiatives. As demands for IT resources […]
UND Offers Better, Faster IT Service with AI Chatbot
Back to Resources Resources Customer Stories UND Offers Better, Faster IT Service with AI Chatbot No-code Intent Building Using the no-code, drag-and-drop intent builder, UND has built more than 150 intents and scenarios for the chatbot, including an integration with BeyondTrust and the automation of support ticket creation for technicians. Faster Resolution UND says the […]
A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk
Back to Resources Resources Customer Stories Enhancing Self-Service and Reducing Drain on the IT Helpdesk with Conversational AI Quickly Deployed AI Chat With TeamDynamix Conversational AI, WesternU had a seamless implementation and tied the chatbot into its existing automation platform enabling end users to take action from the chat. Reduced Drain on IT WesternU estimates […]
Faith Regional Health Services Overcomes Resource Constraints with Integrated Service Management
Back to Resources Resources Customer Stories Faith Regional Health Overcomes Resource Constraints with New Service Management Integrated Service Management Having a single, integrated platform for service and project management has been “game-changing,” consolidating fragmented workflows and reducing duplication of effort. The Power of No-Code The no-code/low-code nature of the TeamDynamix platform enabled quick implementation and […]
ITSM vs ITIL: What’s the Difference?
If your organization wants a better understanding of how it currently provides IT support, it’s important to understand ITIL (Information Technology Service Management vs Information Technology Infrastructure Library) and the role it can play in IT Service Management (ITSM). ITSM describes the entire set of processes an organization uses to manage its IT services for […]
ITIL Knowledge Management and Its Role in ITSM
If you’re part of an IT organization looking to improve service delivery and up your IT Service Management (ITSM) maturity, there’s a good chance you’re looking to implement some ITIL best practices. ITIL stands for Information Technology Infrastructure Library, and describes the processes, procedures, tasks and checklists that can be applied by an organization as part […]
Engineering Firm Improves IT Maturity with No-Code ITSM
Back to Resources Resources Customer Stories Engineering Firm Improves IT Maturity with No-Code ITSM Reduced Admin Drain Before TeamDynamix, IT technicians at Kleinfelder couldn’t appropriately route tickets which meant there were sometimes up to 3 different technicians working on the same ticket simultaneously. Better, Faster Service With automations in place, tickets route automatically to the […]
Digitalization Increasing the Demand for Robust ESM Software
With much of the focus on digital transformation initiatives, businesses across industries are investing in Enterprise Service Management (ESM) software to help accelerate digital transformation. According to research recently published by Information Service Group (ISG), in order to meet this demand, ESM providers are modernizing their platforms. “The proliferation of data and demand for new […]
Top 5 Reasons for Switching ITSM Software: Key Customer Viewpoints
Switching software vendors can seem like a daunting endeavor, but sometimes the cost of not changing is too great to ignore. Whether you’ve outgrown your current solution or are using a cumbersome, costly platform with high administrative costs, you may find that switching to a new ITSM tool makes sense. Further, with the advent of no-code software, ITSM […]