Transforming IT: Why No-Code ITSM is the Engine of Digital Transformation
IT leaders today face a common challenge: their teams are stretched thin, more so than ever before, often spending valuable time on tasks and activities that could easily be automated. But many organizations are stuck with complex and expensive legacy IT Service Management (ITSM) platforms that require deep coding and scripting to manage services and […]
Blowing Up the Status Quo in Higher Ed IT
Higher education IT departments face a perfect storm of challenges. Budgets shrink while digital service expectations soar. Students, faculty, and staff demand the same seamless experiences they get from Amazon – instant responses, self-service options, and 24/7 availability. Meanwhile, IT teams struggle with talent shortages, legacy systems, and mounting pressure to prove their value. The […]
Clackamas Uses Conversational AI to Provide Faster IT Service and a Better User Experience
Back to Resources Resources Customer Stories Clackamas Uses AI to Provide Faster IT Service and a Better User Experience Faster Service The AI virtual service agent enables the college to provide faster IT service and a better user experience by helping users resolve their issues more expediently. Reduced IT Drain A primary goal for using […]
Ditch the Bloat
Back to Resources Resources Ebooks Are you looking for a ServiceNow alternative? Learn why IT leaders are ditching the bloat and investing in no-code ITSM platforms like TeamDynamix that bring together AI, automation and integration on a single, codeless service management platform. Download PDF Expand Fullscreen You might also like
Blowing Up the Status Quo
Back to Resources Resources Ebooks From ditching clunky, code-heavy systems to unleashing AI virtual support agents, the Higher Ed service desk is rapidly evolving. Learn how no-code, AI-powered service management platforms are leading a service desk revolution. Download PDF Expand Fullscreen You might also like
Smarter Service Management: Codeless, Integrated and AI-Ready
CIOs are facing growing pressure to modernize IT operations while also extending service delivery across the organization. But for many, the landscape is fragmented. Teams are juggling disconnected systems for IT Service Management, asset tracking, project planning, integrations, automations and now AI chat and virtual assistants. The result is tool sprawl, inconsistent data and rising […]
5 Benefits of Using AI Chatbots on Self-Service Portals
Imagine a world where your customers or employees can find solutions to their problems swiftly, without having to wait in a long queue on a call or for an email response. That’s the power of self-service portals – an essential tool in today’s digital-first business landscape. But do you know what can make a self-service […]
The Efficiency Imperative: Why IT Leaders Are Moving to No-Code ITSM Platforms
Efficiency is a hot topic in every industry right now. Considering the current economic and operational climate, it’s no surprise that CIOs and IT leaders are being asked to do the impossible: deliver faster, more seamless service while reducing IT spending and operating with leaner teams. At the same time, the pressure around digital transformation […]
The Keys to Improving Your IT Chatbot Success
As interest in AI in IT grows, there’s still a lot of skepticism around the use of chatbots. And this skepticism is well deserved. A recent market study from CIO.com found that nearly 76 percent of chatbot customers report user frustration with existing solutions. That’s a HUGE number. So how can the chat experience be improved? Conversational […]
InformationWeek Report: State of Chatbots and Conversational AI
Back to Resources Resources Ebooks When it comes to IT self-service, chatbots are missing the mark, according to this report. Instead, companies are leaning towards smarter chatbot technology—conversational AI. With conversational AI chatbot, organizations can engage in better customer service, reduce friction and provide a better 24/7 service solution. Download PDF Expand Fullscreen You might […]
The Year of ITSM Modernization: Agility, Automation and AI Take Center Stage
TeamDynamix Outlook: Key Trends for ITSM in 2025 – The Rise of No-Code Automation and AI is Driving Agility and Easing IT Teams’ Burden Amid Increasing Demands TeamDynamix, Columbus, Ohio, January 28, 2025 – IT leaders are rapidly adopting automation and AI to fuel IT Service Management (ITSM) modernization initiatives. As demands for IT resources […]
UND Offers Better, Faster IT Service with AI Chatbot
Back to Resources Resources Customer Stories UND Offers Better, Faster IT Service with AI Chatbot No-code Intent Building Using the no-code, drag-and-drop intent builder, UND has built more than 150 intents and scenarios for the chatbot, including an integration with BeyondTrust and the automation of support ticket creation for technicians. Faster Resolution UND says the […]