Modernizing the Service Desk: 3 Building Blocks That Actually Work
The tickets keep coming, and the backlog never empties. Despite new tools with fancy features, IT technicians are still buried by their workloads. Here’s the hard truth: in an attempt to add new technology to “modernize” service, a lack of integration with the existing legacy IT Service Management (ITSM) tool has instead added more burden. […]
The AI Service Desk Advantage
Back to Resources Resources Ebooks With AI ITSM, you can supercharge your IT service desk. Using AI and automation, companies are deflecting 30-60% of tickets and decreasing ticket resolution time by 40-90%. Download PDF Expand Fullscreen You might also like
5 Ways Integrated Conversational AI Takes Your ITSM to the Next Level
Modern IT Service Management (ITSM) isn’t just about managing tickets; it’s about creating seamless experiences that reduce friction at every touchpoint. As organizations mature their ITSM capabilities, a critical question emerges: how do you deliver faster, smarter service without adding headcount or complexity? The answer lies in integration. When conversational AI (CAI) and enterprise integration work together within your ITSM platform, they create compounding value that transforms service delivery. […]
Blowing Up the Status Quo in Higher Ed IT
Higher education IT departments face a perfect storm of challenges. Budgets shrink while digital service expectations soar. Students, faculty, and staff demand the same seamless experiences they get from Amazon – instant responses, self-service options, and 24/7 availability. Meanwhile, IT teams struggle with talent shortages, legacy systems, and mounting pressure to prove their value. The […]
Diagnostic System Manufacturer Modernizes IT Service with Automation
Back to Resources Resources Customer Stories Diagnostic System Manufacturer Modernizes IT Service with Automation Improved Self-Service Employees are now empowered to resolve IT issues independently through self-service. The team created a service catalog, knowledge base and self-service portal that automatically directs requests to the appropriate technician. Reducing Ticket Volume The knowledge base integrated into the […]
Automate IT – A Playbook for Supercharging ITSM with Automation
View All Resources Resources Ebooks EBOOKS | Using automation can supercharge your IT Service Management and help reduce the number of manual tasks your IT help desk takes on – allowing them to focus on tasks that bring more business value. Read stories from TeamDynamix customers and see how automation is elevating their ITSM. Download […]
ITIL Knowledge Management and Its Role in ITSM
If you’re part of an IT organization looking to improve service delivery and up your IT Service Management (ITSM) maturity, there’s a good chance you’re looking to implement some ITIL best practices. ITIL stands for Information Technology Infrastructure Library, and describes the processes, procedures, tasks and checklists that can be applied by an organization as part […]
Bowdoin Expedites Service with Conversational AI
Back to Resources Resources Customer Stories Bowdoin Enables Conversational AI to Deliver Faster Service Personalized Experience With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access HR data such as address information, software licensing and more – any data element stored in the ecosystem can […]
SUNY Buffalo Deploys Accessible Client Portal
View All Resources Resources Customer Stories SUNY Buffalo State Deploys Accessible Client Portal Accessible Client Portal WCAG 2.0 AA compliance was inherently available as part of the client portal. Reduced Admin Drain Ability to put time back in the day with a no-code ITSM software tool. Increased Productivity With one combined view of tickets and […]
Alaska K-12 District Improves IT Service
View All Resources Resources Customer Stories Alaska K-12 District Improves IT Service for Students & Faculty IT Service for K-12 Improved portal design drives self-service adoption in k-12 district. IT Maturity Optimized Improved ticket triage, workflow and automation drive optimized IT Service. SLA Improvements Better tracking and escalation is driving improved SLA adherence. Download Now […]
Transform the IT Service Desk: Using Automation to Boost Self-Service
Back to Resources Resources Ebooks EBOOKS | Learn how state and local government organizations are using automation and consolidation to modernize IT Service Management (ITSM); boost self-service; improve transparency and productivity; and give both citizens and employees a better service experience. Download PDF Expand Fullscreen You might also like
Oklahoma City End-User Adoption is High
View All Resources Resources Customer Stories Oklahoma City Deploys ITSM Self-Service with End-user Adoption End-user Adoption End-user adoption is high with fast ticket entry and status tracking. Technicians Adopt Quickly The ease of use allows technicians to quickly ramp and use the platform. Simple Yet Sophisticated Automation and workflow is easy to configure and manage. […]