The AI Service Desk Advantage
Back to Resources Resources Ebooks With AI ITSM, you can supercharge your IT service desk. Using AI and automation, companies are deflecting 30-60% of tickets and decreasing ticket resolution time by 40-90%. Download PDF Expand Fullscreen You might also like
Using AI ITSM to Eliminate Manual Triage from Day One
Manual ticket triage is the invisible productivity killer in your IT department. Every ticket that lands in the wrong queue, sits unassigned, or lacks critical context adds minutes, sometimes even hours, to resolution time. Multiply that across hundreds of tickets per week, and you’re looking at days of wasted effort. Triage isn’t just tedious; it’s […]
San Joaquin County’s IT Evolution: From Humble Beginnings to a Technology Powerhouse
Back to Resources Resources Customer Stories San Joaquin County’s IT Evolution: From Humble Beginnings to a Technology Powerhouse Rapid Maturity San Joaquin County transformed from a “pre-foundational” state with zero visibility into IT operations to a mature, organized operation in just three years. Management gained comprehensive insight into workloads and resource allocation through a unified […]
Stop Drowning in Tickets with Built-In AI
The reality of modern IT departments is harsh but familiar: teams are drowning in tickets while facing mounting pressure to do more with less. The old playbook of hiring more staff or simply working longer hours is no longer sustainable. Today’s IT environments are more complex than ever. Between cloud sprawl, the shift to remote […]
WestEd Automates Enterprise Service Delivery, Improving Efficiency and User Satisfaction
Back to Resources Resources Customer Stories WestEd Automates Enterprise Service Delivery, Improving Efficiency and User Satisfaction Faster Approvals Before TeamDynamix, WestEd experienced a number of bottlenecks when it came to approvals and ticket escalations. With TeamDynamix, they’ve eliminated those bottlenecks. Reliable Data IT and WestEd leadership now have reliable data they can point to from […]
ITSM Reviews – Shopping for an IT Service Management Software Solution
If you’re shopping for IT Service Management (ITSM) software, you’ve likely checked out most, if not all, of the review platforms – from G2 to Gartner to SoftwareReviews, there’s no shortage of ITSM tool reviews and insights. And each review site has its own quadrant or ranking system – further adding to the confusion around which tool is best in […]
From ITSM to ESM: How One Agency Achieved ‘Insane’ ROI in 10 Months
Back to Resources Resources Customer Stories From ITSM to ESM: How One Agency Achieved ‘Insane’ ROI in 10 Months Fast ROI CIO Doug Foster at the South Carolina Department of Commerce says his organization achieved ‘insane’ ROI in the 10 months using TeamDynamix, “We’ve implemented basic workflows and the cost/benefit is insane.” Scalable ESM By […]
What is IT Service Management? Learn More About ITSM
What is IT Service Management? What is IT Service Management? IT Service Management, or ITSM as it’s often referred to, is a framework of best practices for managing IT services. It refers to all of the processes used to manage and deliver IT services to customers or end-users in a business or organization. ITSM links IT […]
5 Ways Integrated Conversational AI Takes Your ITSM to the Next Level
Modern IT Service Management (ITSM) isn’t just about managing tickets; it’s about creating seamless experiences that reduce friction at every touchpoint. As organizations mature their ITSM capabilities, a critical question emerges: how do you deliver faster, smarter service without adding headcount or complexity? The answer lies in integration. When conversational AI (CAI) and enterprise integration work together within your ITSM platform, they create compounding value that transforms service delivery. […]
Why Three Service Teams Chose TeamDynamix Over ServiceNow
Back to Resources Resources Customer Stories Why Three Service Teams Chose TeamDynamix Over ServiceNow Lower Admin Overhead With ServiceNow, these organizations needed a team of developers to manage and administer the tool. Now, those resources can be redeployed, saving 5-7 FTE on average, to work on other projects that deliver business value. Rapid Time to […]
Blowing Up the Status Quo in Higher Ed IT
Higher education IT departments face a perfect storm of challenges. Budgets shrink while digital service expectations soar. Students, faculty, and staff demand the same seamless experiences they get from Amazon – instant responses, self-service options, and 24/7 availability. Meanwhile, IT teams struggle with talent shortages, legacy systems, and mounting pressure to prove their value. The […]
Ditch Bloated ITSM: A Practical Guide
Your ITSM platform should streamline operations, not drain your budget. Yet eight in 10 IT buyers overspend on their ITSM tools, according to Gartner’s 2025 Market Guide for ITSM. The problem isn’t just cost; it’s complexity that creates technical debt, requires armies of administrators, and leaves teams struggling with basic functionality while paying for features […]