How 3 Organizations Are Supercharging ITSM With Automation
There’s a new IT service management (ITSM) feature beginning to make waves both in IT and outside of IT – automation and integration. ITSM software that includes the capabilities to integrate and automate tasks beyond the typical ITSM automation is helping organizations supercharge their service delivery. From automated ticket resolution to fully automated onboarding and […]
Automating to Save Time: 6 Cool iPaaS Stories
iPaaS (Integration Platform as a Service) is a cloud-based platform used to connect a variety of different systems, technologies and applications – whether they are on-premise or in the cloud – and avoid the use of middleware and specialized hardware. Using iPaaS, people can build automated workflows that do a number of tasks, simple or complex, […]
How iPaaS Enables Rapid and Intuitive Integration
Organizations, on average, manage 130 different software applications. Tracking all the activity within each of these can become an enormous task, which creates a great need for an integrated platform. Being able to create integrations in a quick manner allows for much more efficient processes when it comes to managing these different applications, and that […]
SUNY Brockport Uses No-Code ITSM for Agile Service Delivery
View All Resources Resources Customer Stories SUNY Brockport Uses No-Code ITSM for Agile Service Delivery Agile Service Delivery By adopting a no-code platform, the team can easily create new workflows. Integration Made Simple Integration with third-party tools is now easy on a no-code ITSM platform. Optimized Service Service delivery has been optimized with a focus […]
Creating Workflows to Send Data from End-User ID Card Device to the IT Service Management Ticketing System
It’s no secret that organizations are working tirelessly to integrate cloud solutions, interactive devices, legacy on-prem solutions and more for a cohesive end-user experience. To meet this growing demand, many organizations are investing in iPaaS – Integration Platform as a Service. The use cases are endless – allowing anyone to connect people, processes, data and […]
iPaaS Helping Grand Valley State University Provide Top-Notch Customer Service
At Grand Valley State University, Karen Burchard and her team are using iPaaS (integration platform as a service) to automate approvals for certain IT requests and to help provision software to end-users quickly and efficiently with the click of a button. Burchard, an Academic Systems Coordinator at the university, said they launched TeamDynamix iPaaS in […]
How Metropolitan State is Reducing Integration Backlog with iPaaS
Many organizations struggle to integrate disparate systems being used throughout their business. A recent study with IDG revealed 63 percent of IT executives surveyed said their organization has more than 100 different systems in use at any given time. In addition to that, 89 percent of those surveyed said they are struggling to integrate those […]
Solving Integration Debt with iPaaS for Enterprise Integration and Automation
As organizations continue to rapidly grow their tech stacks, IT leaders are struggling to keep up with demands for integration and automation between applications. A recent market study by TeamDynamix and IDG found 89% of companies surveyed said they are dealing with data integration backlogs, even if using a third party to help. In addition, […]
How iPaaS Can Solve Your Integration Debt Challenges
You have heard of the term “technical debt,” but what is “integration debt?” Integration debt occurs when your organization or department adopts a new application, system, or database that needs to be integrated with the rest of your enterprise systems. While technical debt can creep up slowly over time, integration debt tends to come in large […]
How Your Organization Can Benefit from State-of-the-Art API Management
Modern organizations use hundreds of APIs to support their most important business functions, consume and provide services, and integrate between systems. While APIs provide important functionality and key business value, they also present their fair share of challenges including usability and security. When you use a modern integration and automation platform (iPaaS), you also gain […]
What is Enterprise Application Integration? Using iPaaS to Achieve Strategic Goals, Save Money
With the high growth in enterprise app usage seen over the last few years, enterprise systems teams have become increasingly important in positioning their companies for success. In fact, integration is now the biggest IT challenge globally with nearly 17% of IT budget spent on such needs and the integration market doubling over a 5-year […]
Overcoming Modernization Challenges in State and Local Government with Enterprise Integration and Automation (iPaaS)
City and county governments are looking to modernize. What does this mean? For most governments, this means finding a way to sunset legacy systems in favor of more modern cloud offerings. But this can be a daunting task for governments that often struggle with limited budgets and resources. In fact, at the 2021 Digital Communities […]