Maschmeyer Reduces Open Tickets by 50%
Back to Resources Resources Customer Stories Maschmeyer Concrete Reduces Open Ticket Volume by 50% Reduce Open Tickets TeamDynamix enables automation and use of dynamic forms to reduces the amount of time it takes to figure out where to route each service request while ensuring that nothing is missed and ultimately reducing open ticket volume. […]
Faith Regional Health Services Overcomes Resource Constraints with Integrated Service Management
Back to Resources Resources Customer Stories Faith Regional Health Overcomes Resource Constraints with New Service Management Integrated Service Management Having a single, integrated platform for service and project management has been “game-changing,” consolidating fragmented workflows and reducing duplication of effort. The Power of No-Code The no-code/low-code nature of the TeamDynamix platform enabled quick implementation and […]
5 Ways to Improve IT Service Management
IT organizations everywhere are facing similar challenges – budget constraints, limited resources and increased demand for IT services. These bandwidth issues, rising requests and the ongoing use of disparate systems result in gaps in service and end-user dissatisfaction. So how can you fix it? To start, you want to look at your IT Service Management (ITSM) […]
When To Manage Work as a Ticket vs. a Project
Sometimes, when handling incoming requests, it might not be clear whether the work should be tracked as a ticket or as a project – especially if you’re using an ITSM tool that doesn’t give you a holistic view of all tickets and projects happening within your organization. Here are some tips you can use to […]
Three Ways IT Departments Can Use Resources More Efficiently
IT departments in all sectors are under a lot of pressure to use resources more efficiently. As budgets shrink and requests for services skyrocket, teams are busy finding new ways to keep up or improve service, while working with fewer resources. Here are three ways that organizations in all sectors can use IT resources as […]
Transforming Your IT Organization into an Agile Enterprise
Agile is a popular project management methodology that breaks down complex projects into sprints aimed at rapid development with iterative feedback and communication. This framework is now being applied to not just projects, but entire organizations with the goal of improving effectiveness and efficiencies across all departments. For IT leaders, the challenge of transforming a […]
Massimo Zanetti Adopts Flexible No-Code ITSM
Back to Resources Resources Customer Stories Massimo Zanetti Fuels IT Productivity with Flexible ITSM Platform 200% Faster Resolution Built-in automation expedites ticket routing for faster resoultion. Increased Productivity Technicians can see everything in one place for improved productivity. Dashboards Improve Visibility Easily create custom views for improved insights and team collaboration. Industry: Food & Beverage […]
Self Regional Healthcare Migrates to New ITSM Tool
Back to Resources Resources Customer Stories Self Regional Migrates to New ITSM Tool to Manage Growth Automated Onboarding Reduce resource drain with enterprise automation and integration. 50% Reduction in Open Tickets Improved ticket triage, workflow and escalation expedites resolution. Projects and Tickets Together Visualize timelines and resources allocations on one platform. Industry: HealthcareEnd-users: 3,500Previous System: […]
City of Madison Combines ITSM and PPM
View All Resources Resources Customer Stories City of Madison Combines ITSM and PPM for a Single View No-code ITSM and PPM The no-code platform design makes it easy to configure and scale. One View of all Work With ITSM and PPM together, you can get one view of tickets and projects. Self-Service Realized The self-service […]
Frontwave Credit Union – Digital First IT Service
View All Resources Resources Customer Stories Frontwave Credit Union Adopts a ‘Digital First’ Strategy for IT Service Optimizing Internal Process The aim is to ‘remove the friction’ by optimizing internal processes. Streamline Service Delivery Leveraging a no-code ITSM platform, the team can easily configure workflow. Projects and Tickets Together By bringing ITSM and PPM together, […]