Integrate and transform data between your ERP, CRM, SIS and more with pre-built connectors to systems like Workday, AWS, AD, Azure, Twilio, Ellucian, MUNIS, Salesforce, Sendgrid, Twilio and more.
Attend the live webinar & iPaaS demo to see automation take off!
This eBook highlights examples of how no-code automation with the right ITSM platform can help.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
WEBINAR: Data Integration & Enterprise Automation Take Off with iPaaS
Integrate and transform data between your ERP, CRM, SIS and more with pre-built connectors to systems like Workday, AWS, AD, Azure, Twilio, Ellucian, MUNIS, Salesforce, Sendgrid, Twilio and more.
Attend the live webinar & iPaaS demo to see automation take off!
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
For many organizations accessibility is a priority. Managers will seek out service solutions that are WCAG compliant out-of-the-box so that they don’t have to make adjustments on their own to ensure accessibility. With TeamDynamix portals, you can be confident that you are meeting all requirements. For example, we include features like descriptive links and alternatives to multimedia– both of which are required for compliance.
WCAG stands for Web Content Accessibility Guidelines and these guidelines were created by the Accessibility Guidelines Working Group. They include a set of documents that explain how to create web content that is accessible to those with disabilities. The intended audience for these guidelines includes anyone with a job related to web content development.
These WCAG standards are composed of 12-13 guidelines that are organized under the 4 principles of perceivable, operable, understandable and robust. Each guideline is tested under certain ‘success criteria,’ and in order to meet the compliance, these criteria need to be fulfilled.
TeamDynamix wants end-user portals to be available to everyone, which means making them as accessible as possible. Our portal is WCAG 2.0 AA compliant out-of-the-box which will allow your organization to meet accessibility standards immediately- there is no additional work to be done to reach certain standards. Even when you make changes within the portal, everything will automatically continue to meet requirements.
Organizations that provide a website that is accessible to all inherently show their users that each of them is important, which is one way to stand out. If you’re interested in checking out the stellar portals of some of our customers that are WCAG 2.0/508 compliant, you can do that here.
In addition to putting a focus on accessibility, there are two other best practices we would like to point out: making sure your portal is easy to use, own and operate, and building your knowledge base.
Having a portal that is easy to use, own and operate means making sure it looks and feels welcoming. This includes making it easy to navigate, including graphical elements that users will recognize, and using simple language to communicate with the user. Additionally, your self-service portal should not be complicated to manage. Make sure that it doesn’t require specialized technical skills (i.e. coding or scripting) so that all employees can run it on their own.
Building your knowledge base is equally as important, as it saves a huge amount of time and money. With up-to-date information and quick links to popular content, your knowledge base will be a valuable resource. However, it is only as good as the content that it contains, so it’s crucial to follow industry best practices, like Knowledge-Centered Service (KCS®).
If you’d like to read more about these best practices, check out this blog.
In the wake of the global pandemic, businesses and organizations everywhere are having to get creative to support employees who are feeling burned out, without
In today’s modern IT environment, Enterprise Service Management (ESM) has become a go-to tool for IT leaders who want to increase efficiency and reduce costs
As 2022 comes to a close, it’s time to start looking ahead to what next year—and beyond—has in store for the world of IT Service
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
information@teamdynamix.com
(877) 752-6196
Contact Us
© TeamDynamix 2022 | Privacy Policy
