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Understanding The Importance of the WCAG 2.0 Compliance

For many organizations accessibility is a priority. Managers will seek out service solutions that are WCAG compliant out-of-the-box so that they don’t have to make adjustments on their own to ensure accessibility. With TeamDynamix portals, you can be confident that you are meeting all requirements. For example, we include features like descriptive links and alternatives to multimedia– both of which are required for compliance. 

What is the WCAG 2.0 Compliance and Why Does it Matter?

WCAG stands for Web Content Accessibility Guidelines and these guidelines were created by the Accessibility Guidelines Working Group. They include a set of documents that explain how to create web content that is accessible to those with disabilities. The intended audience for these guidelines includes anyone with a job related to web content development. 

These WCAG standards are composed of 12-13 guidelines that are organized under the 4 principles of perceivable, operable, understandable and robust. Each guideline is tested under certain ‘success criteria,’ and in order to meet the compliance, these criteria need to be fulfilled. 

WCAG 2.0 and TeamDynamix

TeamDynamix wants end-user portals to be available to everyone, which means making them as accessible as possible. Our portal is WCAG 2.0 AA compliant out-of-the-box which will allow your organization to meet accessibility standards immediately- there is no additional work to be done to reach certain standards. Even when you make changes within the portal, everything will automatically continue to meet requirements.  

Organizations that provide a website that is accessible to all inherently show their users that each of them is important, which is one way to stand out. If you’re interested in checking out the stellar portals of some of our customers that are WCAG 2.0/508 compliant, you can do that here. 

Portal Best Practices

In addition to putting a focus on accessibility, there are two other best practices we would like to point out: making sure your portal is easy to use, own and operate, and building your knowledge base. 

Having a portal that is easy to use, own and operate means making sure it looks and feels welcoming. This includes making it easy to navigate, including graphical elements that users will recognize, and using simple language to communicate with the user. Additionally, your self-service portal should not be complicated to manage. Make sure that it doesn’t require specialized technical skills (i.e. coding or scripting) so that all employees can run it on their own. 

Building your knowledge base is equally as important, as it saves a huge amount of time and money. With up-to-date information and quick links to popular content, your knowledge base will be a valuable resource. However, it is only as good as the content that it contains, so it’s crucial to follow industry best practices, like Knowledge-Centered Service (KCS®). 

If you’d like to read more about these best practices, check out this blog. 

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