ITIL Knowledge Management and Its Role in ITSM
If you’re part of an IT organization looking to improve service delivery and up your IT Service Management (ITSM) maturity, there’s a good chance you’re looking to implement some ITIL best practices. ITIL stands for Information Technology Infrastructure Library, and describes the processes, procedures, tasks and checklists that can be applied by an organization as part […]
Digitalization Increasing the Demand for Robust ESM Software
With much of the focus on digital transformation initiatives, businesses across industries are investing in Enterprise Service Management (ESM) software to help accelerate digital transformation. According to research recently published by Information Service Group (ISG), in order to meet this demand, ESM providers are modernizing their platforms. “The proliferation of data and demand for new […]
Top 5 Reasons for Switching ITSM Software: Key Customer Viewpoints
Switching software vendors can seem like a daunting endeavor, but sometimes the cost of not changing is too great to ignore. Whether you’ve outgrown your current solution or are using a cumbersome, costly platform with high administrative costs, you may find that switching to a new ITSM tool makes sense. Further, with the advent of no-code software, ITSM […]
Chatbot Frustration: Chat vs Conversational AI
As interest in AI skyrockets, organizations are looking for the best ways to incorporate AI into their businesses and better serve customers and end-users. In IT, one way to bring in AI is through the use of chat for self-service. However, many existing chatbots have left a bad taste as they are too simple and […]
From Vision to Reality: How 2024’s IT Predictions Are Shaping 2025’s Future
In the fast-paced world of IT, staying ahead requires more than just keeping up with trends—it demands anticipating what’s next. For CIOs, 2024 was a pivotal year, with many predicted shifts setting the stage for significant technological and strategic transformations. As look ahead to 2025, it’s clear that some of those early predictions from 2024 […]
Streamlining Service Delivery with Enterprise Service Management (ESM)
As organizations continue to embrace digital transformation, the need for streamlined IT service delivery has become more critical than ever. Enterprise Service Management (ESM) is a powerful approach that can help businesses achieve this goal by optimizing their IT services, as well as services offered outside of IT, and ensuring seamless collaboration across all departments […]
The Rise of Digital Vanguards and Enterprise Service
As CIOs face pressure to deliver successful digital transformation projects despite budget constraints and growing demands from leader, a new role is emerging according to a new report from Gartner. Digital Vanguards, Gartner reports, are defined as a select group of CIOs and CxOs (Chief Experience Officer) who achieve significantly higher rates of success when […]
CIO Tips: Key Benefits of Codeless ITSM
When CIOs look at their 5-year tech plans, they are often challenged to migrate spending away from basic ‘keep the lights on’ investments toward more strategic and transformative endeavors. When looking at the IT budget, it is important to look at the actual tech costs as well as the administrative costs associated with supporting the […]
Work Better Together with a One-Platform Approach to Service Management
As businesses become increasingly reliant on technology to streamline their processes, it’s important for IT teams to have the right tools at their disposal to ensure that they can meet the needs of their organization. One of the ways to achieve this is by having IT Service Management (ITSM), Project Portfolio Management (PPM) and Integration […]
Achieving Digital Transformation with the Right ITSM Platform
Digital transformation is redefining the way modern companies operate, making them more agile, efficient and competitive. As businesses strive to meet the evolving needs of customers and stay ahead of the competition, there’s growing recognition of the importance of embracing and leveraging new digital technologies. However, modernizing legacy systems is often seen as a daunting […]