ITSM Webinar Recording On-Demand – Capturing Tribal Knowledge – KB Best Practices

Best practices for building an actionable knowledge base with interactive access for technicians and end-users.

Every organization sits on a plethora of data and tribal knowledge…however few can harness the power of this knowledge. Learn how organizations are obtaining knowledge, storing it and putting it to use for improved IT Service Management.

1. Capturing information – how do you know what is useful?
2. Storing and accessing information that aligns with real-life use cases.
3. Building a stellar portal for technicians & end-users.