TeamDynamix is excited to announce we have been recognized as a Strong Performer vendor for 2025 in the IT Service Management Platforms category on Gartner® Peer Insights™. This distinction is a recognition of vendors in this market based on feedback and ratings from 135 verified end users of our product as of May 2025. Overall, TeamDynamix reviewers gave us a 4.6 out of 5, with 87 percent saying they would recommend our product.
Everyone here at TeamDynamix is particularly honored to receive this distinction, since it comes from customers — the people we’re here to serve.
The Gartner Peer InsightsCustomers’ Choice recognizes vendors in this market based on reviews from verified end-user professionals. The Customers’ Choice distinction takes into account both the number of reviews and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
Here are some comments from customers that contributed to this distinction:
500M – 1B | Retail
“The implementation was flawless and follow-on support has been excellent…our implementation even included a SNOW [ServiceNow] data migration action. The tool is meeting our expectations in the IT Service and Project Management arenas.”
– VP, IT
250M-500M | Healthcare and Biotech
“Team Dynamix has been a game-changer for us after moving from our previous help desk service. There are a lot of automated processes for us that help make things easier for the technicians. It’s a really user-friendly platform for all employees.”
– Senior IT Technician
3B-1B Company | Banking
“We came to the table with an accelerated business need and a very short timeframe to complete a full setup of the TDX tool, and were provided with an immediate solution, including support to build and train our administrative team.”
– SVP, Director of Business Solutions
Public Sector / Government
“Efficient and flexible ITSM solution with customizable features. Seriously impressed with TDX ITSM. It’s just a smart, well-designed platform that makes ITSM way less of a headache.”
– Director of Information Services
Read more reviews for TeamDynamix here.
To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please see the IT Service Management Platforms page on Gartner Peer Insights.
To all of our customers who submitted reviews, thank you! Your feedback helps us create better products to fit your needs, and we look forward to earning the trust and confidence reflected in this distinction.
If you have a TeamDynamix story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in: https://gtnr.io/ke5CECnaB.
The Gartner Peer Insights Customers’ Choice Badge, Gartner®, and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from TeamDynamix. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from TeamDynamix here: teamdynamix.com/itsm-gartner.