How to Overcome IT Resource Drain in Healthcare
It’s no secret IT teams across industries are battling a variety of resource constraints due to accelerated digital transformation timelines, budget cuts and being understaffed. The healthcare industry is no different, especially in the wake of the COVID-19 pandemic which forced many healthcare organizations to speed up the adoption of telehealth applications and tools to […]
ITSM for Financial Services: Automation, Modernization Top List of Needs
As banks and other financial institutions continue to modernize and meet the needs of customers who want 24/7 service and robust banking apps – many are struggling with outdated ITSM technology, low levels of automation and inefficient project management capabilities. TeamDynamix recently partnered with InformationWeek to conduct a study around the IT Service Management needs […]
Searching for an Out-Of-The-Box ITSM Solution? Look for These Features
When you think about IT Service Management (ITSM) what comes to mind first – the practice/framework you follow or the tool you use? Often we hear prospective customers say, “I don’t want to be pressured into a strict ITIL framework,” and then the other half of the room says, ‘But will this solution adhere strictly to […]
Minimize Bottlenecks with Project Portfolio Management (PPM)
One major challenge that organizations often face is project management bottlenecks. These obstacles can lead to project delays, cost overruns and reduced profitability. But here’s the good news: Project Portfolio Management (PPM) can be a game-changer. Understanding the Challenges in Project Management Project management is often fraught with complexities and challenges. These can include: Resource […]
Tips for Building an Accurate and Easy-to-Navigate Knowledge Base and Portal
As companies strive to provide better customer service, many are turning to Knowledge-Centered Service (KCS) and self-service portals as a way to improve the efficiency and accuracy of their knowledge base. KCS is a methodology that focuses on creating and maintaining an accurate knowledge base so that customers can help themselves. A self-service portal is […]
Why Every CIO Should Embrace Enterprise Service Management
As businesses and organizations work towards digital transformation CIOs are expected to be at the forefront, driving innovation and business success. Among the myriad of tools and strategies at their disposal, one stands out for its potential to revolutionize service delivery: Enterprise Service Management (ESM). The Strategic Advantages of ESM ESM is not just another […]
IT Service Desk Best Practices
A well-functioning IT service desk can play a critical role in the success of an organization. As anyone with IT experience can tell you, even the smallest issues or problems with IT service and delivery can quickly become a massive bottleneck if the right processes aren’t in place. Without the right IT Service Management technology […]
Harnessing the Power of One Platform for ITSM and PPM
Did you know using one platform for IT Service Management and Project Portfolio Management can help you better understand your resource capacity and balance workloads? This is just one of many benefits of using an IT Service Management tool that includes PPM. Resource capacity planning allows you to get a big-picture view of your entire […]
Companies Share Tips for Automating IT Service Management, Solving IT Challenges
IT support teams face a number of challenges in today’s world. From dealing with continuous reactionary and repetitive work to big ticket backlogs, staff shortages and trying to use underutilized or insufficient tools to manage the IT help desk – one thing is clear, IT help desks across organizations need help. A recent study from InformationWeek […]
ITSM Migration: 3 Key Factors for Success
Migrating away from an antiquated IT Service Management (ITSM) platform or from an ITSM tool that’s too complex and costly may seem like a daunting task. The search can be overly time-consuming and the actual migration might seem out of reach when you take into account everything that goes into it. But it’s not impossible. For those […]
The Key to a Great Service Portal: Simplicity
“The ability to simplify means to eliminate the unnecessary so that the necessary may speak.” – Hans Hofmann An organization’s service portal is often the primary interface between the customer and the service provider. As such, it can be extremely challenging to create an effective one–especially when promoting self-service. Explaining technical services to a non-technical population can […]
Ease-of-Use, Flexibility Top Needs for Corporate IT Departments
As more and more businesses work to transform their IT processes to support a faster, more efficient service experience many are reevaluating their IT Service Management software and opting to switch to ITSM providers that can support Enterprise Service Management (ESM). Many IT departments have been working in legacy systems that no longer suit the […]