Three 2024 Tech and IT Trends to Look Out For
According to the Forbes Technology Council, there are a number of trends expected to take hold in 2024 that technology leaders should look out for. Not surprisingly, a few of these are specific to IT including the need to reduce technical debt, incorporating AI into business processes and accelerating digital transformation. As you prepare for […]
How to Solve 3 Common IT Service Desk Challenges
If you have experience in IT, you know that minor issues and anomalies in IT services and delivery can quickly become a massive bottleneck for technicians and service desk employees. Without the right IT service desk technology, manual processing can bog down your resources and cause unnecessary waits for those needing help. Long waits for […]
ITSM for Manufacturing: Automation, Digital Transformation Key to Success
As the manufacturing industry continues to evolve to meet the accelerating needs of consumers and businesses many manufacturing IT leaders say they are focusing on building more resilient supply chains, digital transformation and IT modernization heading into the next twelve months. As part of that focus, many leaders are looking to update their IT Service […]
Laying the Foundation for Enterprise Service Management
It’s not uncommon for organizations with successfully implemented IT Service Management (ITSM) strategies to explore expanding service management outside of just IT. In fact, it’s becoming more and more common. According to a recent market study, 38 percent of respondents said expanding their service delivery to encompass Enterprise Service Management (ESM) is one of the most critical trends […]
iPaaS Guide: 5 Key iPaaS Terms You Should Know
iPaaS – Integration Platform as a Service – is an emerging technology aimed at helping organizations bring together disparate systems to create smoother processes and frictionless end-user experiences. For organizations and enterprise businesses looking to update or modernize their approach to service management, iPaaS can be a valuable tool. So why don’t more organizations know […]
No-Code Automation Reducing Toil, Improving IT Service Delivery
Did you know the average IT worker spends up to 10 hours a week – that’s one whole financial quarter per year – on completing manual tasks that should be automated? These are tasks like onboarding and offboarding users, name changes, department changes, password resets, etc. In fact, a recent market study from InformationWeek revealed that 58% of organizations […]
The Benefits of Automating Service Requests in the Public Sector
When it comes to IT, state and local governments are struggling with limited resources, retaining IT talent and low IT service desk maturity. In fact, according to a recent survey, 54 percent of participating governments say their IT service desk ranks as either not mature (meaning no standard processes or automation) or somewhat mature (some standard […]
How to Overcome IT Resource Drain in Healthcare
It’s no secret IT teams across industries are battling a variety of resource constraints due to accelerated digital transformation timelines, budget cuts and being understaffed. The healthcare industry is no different, especially in the wake of the COVID-19 pandemic which forced many healthcare organizations to speed up the adoption of telehealth applications and tools to […]
ITSM for Financial Services: Automation, Modernization Top List of Needs
As banks and other financial institutions continue to modernize and meet the needs of customers who want 24/7 service and robust banking apps – many are struggling with outdated ITSM technology, low levels of automation and inefficient project management capabilities. TeamDynamix recently partnered with InformationWeek to conduct a study around the IT Service Management needs […]
Searching for an Out-Of-The-Box ITSM Solution? Look for These Features
When you think about IT Service Management (ITSM) what comes to mind first – the practice/framework you follow or the tool you use? Often we hear prospective customers say, “I don’t want to be pressured into a strict ITIL framework,” and then the other half of the room says, ‘But will this solution adhere strictly to […]
Minimize Bottlenecks with Project Portfolio Management (PPM)
One major challenge that organizations often face is project management bottlenecks. These obstacles can lead to project delays, cost overruns and reduced profitability. But here’s the good news: Project Portfolio Management (PPM) can be a game-changer. Understanding the Challenges in Project Management Project management is often fraught with complexities and challenges. These can include: Resource […]
Tips for Building an Accurate and Easy-to-Navigate Knowledge Base and Portal
As companies strive to provide better customer service, many are turning to Knowledge-Centered Service (KCS) and self-service portals as a way to improve the efficiency and accuracy of their knowledge base. KCS is a methodology that focuses on creating and maintaining an accurate knowledge base so that customers can help themselves. A self-service portal is […]