Study Reveals Companies Need Automation Governance
A new market study from InformationWeek has revealed that as many organizations have embarked on automation as part of digital transformation initiatives, there is a growing need for governance around all of the automations being built. When it comes to automation within an organization, the study found that: 53% of IT teams manage 100 or […]
Report Shows No-Code Automation Can Reduce IT Resource Drain, Scut Work
A new market study from InformationWeek has revealed IT teams are spending weeks, sometimes even months, of people-hours per year on mundane tasks that are repetitive in nature. This type of scut work is often draining on IT resources and offers little to a group of employees often looking to be challenged by complex technical […]
The Power of One Platform for IT Service & Project Management
If you’ve read our blog, you likely know by now that self-service and Knowledge-Centered Service (KCS®) can be very effective strategies for mitigating what 78% of IT organizations in our market survey identified as their top challenge — resource constraints. And while it’s clear that self-service and KCS would make perfect additions to any IT Service Management (ITSM) toolkit, if you’re really […]
Automate IT – Saving Time and Supercharging ITSM with Automation
As organizations look to find new, inventive ways to keep their teams happy and productive many in IT are upgrading their IT service management (ITSM) software – opting to move to codeless ITSM tools that offer flexibility for a lower total cost of ownership and easy-to-configure automation. This is the case in Pima County, AZ. […]
What’s the Difference Between ETL and iPaaS?
Modern companies use hundreds of applications to empower their teams, reach out to their customers, and solve new problems in innovative ways. The use of these applications is projected to accelerate over the next decade. A key issue that enterprise teams must solve is the need to integrate their myriad of applications, get a single view of their business data and […]
Fast Tracking Digital Transformation with Limited Resources
There’s no question that the last few years have presented a number of challenges for organizations across the nation – including state and local governments. So, it’s not surprising that a recent survey from GovTech found that the pandemic has accelerated cities’ efforts to serve their citizens digitally while using limited resources and aging technology. For most, […]
Avoid the Heavy Cost of Low Project Management Maturity
“Stop being so immature!” might have been something you were told as a kid. And while you likely rolled your eyes and muttered “whatever…” under your breath at the time, you probably didn’t realize that immaturity can still be an issue in your professional life—except we’re not talking about cracking jokes during meetings or pranking […]
Project Intake and the Impact on IT Resources
Does this sound familiar? You are walking into the elevator or standing in the company café and next thing you know – you have a new project! This is so common and what happens over time is that projects pop up in meetings, in emails and even in IT Tickets. The next thing you know, the […]
Shopping for New ITSM Software? 3 Must-Have Features
Are you in the market for a new IT service management (ITSM) tool? When it comes to investing in ITSM for your organization there are a few things you should consider. Will my organization follow an ITIL framework for service management? Regardless of your answer here, a flexible (yet highly configurable) ITSM tool can help […]
ITSM vs ITIL: Understanding IT Service Management
Whether you’re new to IT Service Management (ITSM) or you want to level up your ITSM operation, it’s important to understand, and be able to explain, the difference between ITSM and ITIL. In the simplest terms, ITSM is the practice of managing IT operations as a service, while ITIL is a framework that can help you form the foundation […]
Administrative Burden, High Cost Top Reasons Businesses Switch to No-Code ITSM
As organizations continue to battle resource constraints and increased requests for service, many are evaluating the legacy IT service management (ITSM) tools they have in place and finding they no longer serve their service management strategy. In a recent panel, Angela Neria, CIO at Pittsburg State University, touched on this topic saying, “We don’t have […]
Is Your IT Service Desk Overwhelmed? 3 Ways to Alleviate the Pressure, Drain and Angst
If you are running an IT service desk then you are probably completely overwhelmed; you may know that your IT service management (ITSM) platform is not serving you well but you feel that you simply do not have the time or emotional bandwidth to take on the search for a new IT Service Management software? […]