What Do Students Really Want from IT?
The days of chalkboards, notepads, and paperback books are dwindling as technology is taking over the education sector. Now, most students read their textbooks online, take their quizzes from a laptop, and learn on a screen. With technology taking a central role in education, what do students really want from IT in this new age […]
The 2018 TDX Higher Ed Pulse Study is Here and This is What We Learned
For the third year in a row, the issue of resource constraints (at 47%) continues to top the list of key challenges for 2018 among higher-ed IT professionals by a sizeable margin. To show just how prevalent this issue is across the board, the second-highest vote-getter—IT security and compliance—came in at a distant 13%. So, […]
Why Marketing Is Interruption-Driven and How to Stop the Madness
Marketers take on a lot – and most of it is through email and desperately managed in spreadsheets. This interruption-driven day does not need to exist. Marketing has made great strides in automation around behavioral scoring, digital analytics and more. But the truth is that behind the scenes there still exists a fair amount of […]
From the West to a New Frontier
Is your help desk software making the grade? Perhaps your current solution is homegrown, or maybe it just doesn’t follow industry best practices. Either way, this can create a blind spot within your IT operations that makes it difficult to deliver quality customer service—consistently—and make the best use of the resources you have. Regardless of the […]
5 Keys to Improving K-12 IT Maturity: Change Management
Improving IT Maturity in K-12 Districts: Change Management In Parts 1-4 of our series on improving IT maturity in K-12 districts, we’ve discussed how self-service, Knowledge-Centered Support (KCS®), cybersecurity, and ITIL can play vital roles in that effort. In Part Five, we’re going to focus on the final piece of the puzzle, and one that […]
IT Maturity Driving Centralization
A Move Toward Centralization for Improved IT Maturity Is your IT department stretched a little thin these days? Finding a balance between the day-to-day and major projects on campus is hard. And it’s probably safe to assume you don’t have unlimited resources at your disposal. Don’t worry—no one else does either, so you’ll need to […]
Adoption Across Campus
So, how do know that what you’re doing is really making an impact on campus? Well sure, there are all kinds of metrics that can track the speeds and feeds, but that’s not it. The best way to know is when other departments turn to your IT team’s expertise for help with their own projects […]
5 Keys to Improving K-12 IT Maturity: Cybersecurity & Endpoint Control
In Part Three of our series on improving IT maturity in K-12 districts, we’re going to focus on the growing need for cybersecurity and endpoint control. The growth of the ransomware/malware trend shows no sign of abating. The consequences of a successful attack are truly devastating and K-12 schools are under particular duress, since not-for-profit […]
Illustrating the Value of IT
Tell me if you’ve heard this one before… Your IT department has a lot to juggle. Maybe you have thousands of devices to manage across multiple campuses, new project requests coming in from all directions, and countless other things that crop up from day to day. Doesn’t everyone know exactly what IT does and how […]
5 Keys to Improving K-12 IT Maturity: Knowledge-Centered Support
In our last post, we discussed how self-service is a key area of focus for resource optimization and improving IT maturity. In this post, we’re going to focus on another key area—Knowledge-Centered Support (KCS®). KCS leverages participation from an engaged user community (i.e., crowdsourcing) to expand both the breadth and depth of information available. While […]
5 Keys to Improving K-12 IT Maturity: Self-Service
In an effort to understand the emerging challenges facing IT in K-12 school districts, TeamDynamix conducted a pulse study, in conjunction with Kaseya, to evaluate IT organizational maturity. The study included 103 participants from districts ranging in size from under 5,000 students to well over 50,000. The purpose of the study is to understand the […]
What We Learned from the TDX 2018 K-12 Pulse Study
With over 55 million students attending elementary and secondary schools in fall 2017, and with unprecedented EdTech spend projections through 2020, it’s easy to see how K-12 IT departments are under tremendous pressure to deliver and maintain the classroom of the future with the resources of today. For 2018, TeamDynamix set out to get a […]