Info-Tech IT Service Management Quadrant and Vendor Rankings
Back to Resources Resources Ebooks Shopping for a new IT Service Management (ITSM) platform? You’ll want to find a tool that supports ITIL, self-service and the ability to expand to Enterprise Service Management (ESM). For more best practices and to see how ITSM vendors rank in comparison to TeamDynamix check out the latest quadrant and […]
InformationWeek Report: State of Chatbots and Conversational AI
Back to Resources Resources Ebooks When it comes to IT self-service, chatbots are missing the mark, according to this report. Instead, companies are leaning towards smarter chatbot technology—conversational AI. With conversational AI chatbot, organizations can engage in better customer service, reduce friction and provide a better 24/7 service solution. Download PDF Expand Fullscreen You might […]
Automate IT – A Playbook for Supercharging ITSM with Automation
View All Resources Resources Ebooks EBOOKS | Using automation can supercharge your IT Service Management and help reduce the number of manual tasks your IT help desk takes on – allowing them to focus on tasks that bring more business value. Read stories from TeamDynamix customers and see how automation is elevating their ITSM. Download […]
Smart Service Management: Automating Mundane Repetitive Tasks
Back to Resources Resources Ebooks By combining integration and automation with your IT Service Management software you can automate actions from ticket requests—and even automate complex business processes like onboarding and offboarding for employees. Learn more in this eBook about smart service management. Download PDF Expand Fullscreen You might also like
IT Service Management for the Enterprise – What Makes it Work?
Back to Resources Resources Ebooks Enterprise Service Management (ESM) is an often sought after initiative but it can also be daunting. What key building blocks will help you get ESM off the ground? Learn how no-code platforms are changing how we think about system admin, custom forms, and enterprise automation – making all of this […]
ITSM Maturity Drives Digital Transformation in Retail
Back to Resources Resources Ebooks Learn how retail companies are overcoming ITSM maturity challenges in order to drive successful digital transformation in this snapshot from IDC. Download PDF Expand Fullscreen You might also like
ITSM Maturity and Digital Transformation in Manufacturing
Back to Resources Resources Ebooks Learn how manufacturing companies are overcoming ITSM maturity challenges in order to drive successful digital transformation in this snapshot from IDC. Download PDF Expand Fullscreen You might also like
Driving ITSM Maturity and Digital Transformation in Legal and Accounting
Back to Resources Resources Ebooks Learn how legal and accounting organizations are overcoming ITSM maturity challenges in order to drive successful digital transformation in this snapshot from IDC. Download PDF Expand Fullscreen You might also like
ITSM Maturity and Digital Transformation in Hospitality
Back to Resources Resources Ebooks Learn how hospitality organizations are overcoming ITSM maturity challenges in order to drive successful digital transformation in this snapshot from IDC. Download PDF Expand Fullscreen You might also like
Driving ITSM Maturity and Digital Transformation in Healthcare
Back to Resources Resources Ebooks Learn how healthcare organizations are overcoming ITSM maturity challenges and driving digital transformation in this snapshot from IDC. Download PDF Expand Fullscreen You might also like