IT Service Management vs Enterprise Service Management: Understanding the Difference
IT Service Management is the practice of managing IT operations as a service, but in an enterprise organization, IT is rarely the only group that
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The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Modern organizations use hundreds of APIs to support their most important business functions, consume and provide services, and integrate between systems. While APIs provide important functionality and key business value, they also present their fair share of challenges including usability and security. When you use a modern integration and automation platform (iPaaS), you also gain full life-cycle API management capability that lies at the heart of the integrations and workflows that you can build.
With iPaaS, it is easy to empower your business users and citizen integrators with a simple interface to use API integration. It is very easy and fast to pop an iPaaS connector over an API and use any protocol (such as REST, SOAP, JSON, XML) to create a secure connection point. Your business users will be able to use these APIs to build powerful and complex workflows without needing any help from enterprise systems teams.
One of the key requirements of enterprise systems team in enabling the use of API-driven automations across the organization is the need to have a robust, single point of view of all APIs and their usage. iPaaS gives you the ability to see which APIs are being used, where they are being used, and by which teams and users, as well as monitor their usage to prevent overload. It is very easy to set up simple and effective dashboards and implement the kind of compliance that you need from a single environment across your enterprise.
Our iPaaS platform provides you with API management capabilities that are built with the best security practices and with the most robust governance capabilities. This enables enterprise teams to set the kind of usage and access policies that give them the required peace of mind while more and newer users across the organization start using API-led integration.
iPaaS gives you a full suite of lifecycle management abilities for your API integrations including discovery, deployment, access management, analyzing, securing, monitoring, troubleshooting, and sunsetting features. For example, you could choose to spin up a connector from Open API documentation within minutes and avail of the full suite of API management capabilities available in iPaaS.
Unlike other API management tools, iPaaS gives you the ability to create complex connections and workflows from multiple backend systems, SaaS applications, cloud databases, and on-premise systems. All of this is possible from a simple visual UI that is built for business users as well as IT professionals.
Our API management platform is purpose-built for teams that need a low total cost of ownership and high scalability. iPaaS offers predictable pricing and provides the ability to manage unlimited APIs through the platform without seeing a corresponding increase in the cost of ownership.
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