JCCC Right-Sizes Software and Hardware Spend, Improves Service with TeamDynamix
Back to Resources Resources Customer Stories JCCC Eliminates Wasted Spend and Expedites Resolution Reducing Wasted Spend Leveraging in-depth software usage analytics and hardware lifecycle visibility allows JCCC to “right-size” resources, ensuring decisions are based on reality rather than assumptions. Faster Ticket Resolution Decreased resolution time by hours through tightly integrated ITAM asset intelligence with ITSM […]
Blowing Up the Status Quo in Higher Ed IT
Higher education IT departments face a perfect storm of challenges. Budgets shrink while digital service expectations soar. Students, faculty, and staff demand the same seamless experiences they get from Amazon – instant responses, self-service options, and 24/7 availability. Meanwhile, IT teams struggle with talent shortages, legacy systems, and mounting pressure to prove their value. The […]
Clackamas Uses Conversational AI to Provide Faster IT Service and a Better User Experience
Back to Resources Resources Customer Stories Clackamas Uses AI to Provide Faster IT Service and a Better User Experience Faster Service The AI virtual service agent enables the college to provide faster IT service and a better user experience by helping users resolve their issues more expediently. Reduced IT Drain A primary goal for using […]
Blowing Up the Status Quo
Back to Resources Resources Ebooks From ditching clunky, code-heavy systems to unleashing AI virtual support agents, the Higher Ed service desk is rapidly evolving. Learn how no-code, AI-powered service management platforms are leading a service desk revolution. Download PDF Expand Fullscreen You might also like
Texas A&M System Office of IT Improves IT Workflows with No-Code ITSM
Back to Resources Resources Customer Stories Texas A&M System Office of IT Improves IT Workflows with No-Code ITSM Streamlined Workflows The Texas A&M System Office of IT improved workflows by simplifying the routing of service tickets, consolidating multiple email addresses, and adding user-friendly drop-down menus. This new approach allows them to create automated workflows, making […]
Optimizing Lab Operations with Equipment & Software Usage Monitoring
Back to Resources Resources Customer Stories Optimizing Lab Operations with Equipment & Software Usage Monitoring Crisis to Opportunity Evergreen State College transformed a significant budget crisis and student protests over reduced lab hours into an opportunity for innovative, data-driven IT leadership. Data-driven Insights By adopting Sassafras, Evergreen gained granular, hourly insights into real-world lab usage, […]
The University of Waikato Projects More Than $1M in Savings
Back to Resources Resources Customer Stories The University of Waikato projects over $1M Savings Significant Financial Savings The tool identified an initial opportunity to discontinue 213 computers across seven labs, saving $440,000 in ITS costs for equipment, installation and support. Exploring a reduction of another 500 PCs could deliver $1.1 million in savings. Data-Driven ITAM Sassafras provided […]
UND Offers Better, Faster IT Service with AI Chatbot
Back to Resources Resources Customer Stories UND Offers Better, Faster IT Service with AI Chatbot No-code Intent Building Using the no-code, drag-and-drop intent builder, UND has built more than 150 intents and scenarios for the chatbot, including an integration with BeyondTrust and the automation of support ticket creation for technicians. Faster Resolution UND says the […]
A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk
Back to Resources Resources Customer Stories Enhancing Self-Service and Reducing Drain on the IT Helpdesk with Conversational AI Quickly Deployed AI Chat With TeamDynamix Conversational AI, WesternU had a seamless implementation and tied the chatbot into its existing automation platform enabling end users to take action from the chat. Reduced Drain on IT WesternU estimates […]
FSU Takes IT Self-Service to the Next Level With Conversational AI
Back to Resources Resources Customer Stories FSU Takes IT Self-Service to the Next Level With Conversational AI Personalized Conversations With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access a variety of data such as address information, provision software licensing and more – any data element stored in […]
Bowdoin Expedites Service with Conversational AI
Back to Resources Resources Customer Stories Bowdoin Enables Conversational AI to Deliver Faster Service Personalized Experience With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access HR data such as address information, software licensing and more – any data element stored in the ecosystem can […]
SUNY Buffalo Deploys Accessible Client Portal
View All Resources Resources Customer Stories SUNY Buffalo State Deploys Accessible Client Portal Accessible Client Portal WCAG 2.0 AA compliance was inherently available as part of the client portal. Reduced Admin Drain Ability to put time back in the day with a no-code ITSM software tool. Increased Productivity With one combined view of tickets and […]