CDG Report: State and Local Government IT Benchmark
Back to Resources Resources Ebooks How does your ITSM measure up? Check out this comprehensive guide to key metrics across public sector IT teams from the Center for Digital Government. Learn how these metrics will inform technology initiatives in the public sector for 2023 and beyond. Download PDF Expand Fullscreen You might also like
CDG Whitepaper: Supercharging the IT Service Desk for Public Sector
Back to Resources Resources Ebooks As public sector leaders focus on digital transformation and modernization efforts – they’re embracing Enterprise Service Management (ESM), automation and AI with the goal of providing a new level of transparency and support to employees and citizens. Learn more in this report from the Center for Digital Government. Download PDF […]
Modernizing ITSM in the Public Sector: 6 Stories of Leveling Up
View All Resources Resources Ebooks EBOOKS | IT Service Desk optimization can come in many forms – from self-service adoption and ITIL alignment to enterprise automation. This eBook looks at six different IT teams within the public sector. These inspirational stories paint a picture of how a few steps in the right direction can amount […]
Market Study: Enterprise Integration & Automation in the Public Sector
Back to Resources Resources Ebooks An overwhelming majority of public sector organizations (94 percent) say workflow automation is a priority on their digital transformation roadmap. Read about the experiences and challenges public sector organizations have around digital transformation. Download PDF Expand Fullscreen You might also like
City of Buffalo Improves Service with Smart ITSM
View All Resources Resources Customer Stories City of Buffalo Uses ‘Smart ITSM’ for Faster Resolution Smart ITSM Resolves Faster With all the information at their finger tips, the techs can resolve issues faster. Enriched Knowledge Base End-users can quickly search the knowledge base for answers. Automated Workflow Put time back in the day by automating […]
Gainesville Embraces Automation
View All Resources Resources Customer Stories Gainesville Regional Utilities Embraces ITSM Automation Improved Resource Planning Gained a single view of tickets, assets, change requests, and projects. Flexible Configuration Rapid time to value on a no-code ITSM platform with flexible design. Automated Manual Tasks Reduced time to resolution by automating manual tasks. Download Now Industry: Energy […]
eRepublic Market Study: Landscape of IT Service in the Public Sector
Back to Resources Resources Ebooks In a recent market study, public sector IT leaders say the top challenges they face are lack of resources and too much ticket volume; too much manual processing and a lack of automation; and a heavy reliance on IT to administer systems including the IT Service Management (ITSM) software. Download […]
MeriTalk Report: iPaaS Intrigue – Digital Transformation in the Public Sector
Back to Resources Resources Ebooks Are you considering an iPaaS platform for your government agency? Are you new to iPaaS? Use this eBook to gain a foundational understanding around how these platforms operate and how you can leverage these in your digital transformation initiatives. Download PDF Expand Fullscreen You might also like
Pima County Deploys Smart ITSM
View All Resources Resources Customer Stories Pima County Embraces ‘Smart ITSM’ with Enterprise Automation Automated Manual Tasks Digital transformation of ITSM/ESM drives enterprise productivity. 3X Faster Onboarding On/off-board employees in hours with enterprise automation. Self-Service Takes Off Drive self-service adoption with a stellar portal and integrated services. Download Now Industry: Public SectorEnd-users: 1M+ Citizens / […]
Oklahoma City End-User Adoption is High
View All Resources Resources Customer Stories Oklahoma City Deploys ITSM Self-Service with End-user Adoption End-user Adoption End-user adoption is high with fast ticket entry and status tracking. Technicians Adopt Quickly The ease of use allows technicians to quickly ramp and use the platform. Simple Yet Sophisticated Automation and workflow is easy to configure and manage. […]