Pima County Deploys Smart ITSM
View All Resources Resources Customer Stories Pima County Embraces ‘Smart ITSM’ with Enterprise Automation Automated Manual Tasks Digital transformation of ITSM/ESM drives enterprise productivity. 3X Faster Onboarding On/off-board employees in hours with enterprise automation. Self-Service Takes Off Drive self-service adoption with a stellar portal and integrated services. Download Now Industry: Public SectorEnd-users: 1M+ Citizens / […]
Oklahoma City End-User Adoption is High
View All Resources Resources Customer Stories Oklahoma City Deploys ITSM Self-Service with End-user Adoption End-user Adoption End-user adoption is high with fast ticket entry and status tracking. Technicians Adopt Quickly The ease of use allows technicians to quickly ramp and use the platform. Simple Yet Sophisticated Automation and workflow is easy to configure and manage. […]
City of Avondale Drives IT Self-Service
View All Resources Resources Customer Stories City of Avondale Transforms IT Service with Automation Reduce Manual Processing By leveraging automation, the city improved employee onboarding. Self-Service Takes Off By deploying a portal with automation, ticket volume is down. Making ESM a Reality One platform can be used for IT, HR, and Facilities for a unified […]
City of Goodyear Adopts ITIL
View All Resources Resources Customer Stories City of Goodyear Delivers Better, Faster IT Service with ITIL ITIL Adoption Made Easy Ability to increase the maturity of IT operations with ITIL aligned ITSM. 75% Service Portal Usage Self-service adoption was fast, with 75% of all tickets coming from the portal. Resource Capacity Planning The platform offers […]