IT Service Management (ITSM) Page

ITSM IT Service Management Platform

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Drive self-service adoption, triage tickets, easily expand to ESM, initiate action from Conversational AI channels, and automatically resolve end-user requests with dynamic forms, integration & automation.

Evaluating ITSM Platform? TeamDynamix is an award-winning no-code platform. If you’re in the midst of a tech refresh, download the IT Service Management platform comparison report to navigate the capabilities of various IT service management platforms.

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G2 Badge - ITSM users most likely to recommend - Enterprise
G2 Badge - ITSM Best Support - Enterprise
GetApp Badge - ITSM Category Leader 2022
SoftwareAdvise Badge - ITSM Front Runner 2002
SoftwareReviews - ITSM Enterprise - Gold Medal 2023

One Platform

Bring ITSM/ESM and PPM together with enterprise integration and workflow.

No Scripting/No Coding

Easily create automation and or spin up new apps for Enterprise Service Management (ESM).

White Glove Service

We do not outsource our customers; we will work side by side to configure, implement, train & support you.

INCIDENT & PROBLEM MANAGEMENT

  • Triage and automatically assign IT tickets dynamically and generate “My Work” views
  • Group tickets and convert incidents to problems or projects
  • Communicate via mass emails with linked knowledge base (KB) articles

When you run an IT service desk, you to quickly triage and group tickets, and an easy way to talk to end-users. A configurable personal dashboard allows technicians to view their work and take action from one screen – learn more about TeamDynamix ITSM platform.

See Incident & Problem Management
ITSM - Incident Screen Shot
ITSM - Asset Dashboard Screen Shot

IT ASSET MANAGEMENT & DISCOVERY

  • Asset discovery: Windows, Mac, Linux, Chrome and networked devices
  • Open tickets against assets with custom forms to match unique attributes
  • Integrate with third-party tools and manage all assets in one place

Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles and contract renewals. Compare ITSM platforms with asset management help technicians to be more efficient and accurate in diagnostics and support.  Save time and resolve faster.

See IT Asset Management & Discovery

SELF-SERVICE PORTAL WITH KNOWLEDGE BASE

  • Fully branded and accessible self-service experience (WCAG 2.0 AA)
  • Drive adoption with an easy-to-use interface and custom forms
  • Easily build and maintain a knowledge base (KB)

Codeless IT Service Management (ITSM) platform means that you can quickly deploy a branded and highly functional service portal. Dramatically reduce call volume with a service catalog, automated routing and a knowledge base with crowdsourced feedback.

See Self-Service Portal
TeamDynamix Self-Service Portals
chatbot for IT Service management

CONVERSATIONAL AI WITH AUTOMATION

  • Multi-channel with Natural Language Processor
  • Pre-loaded Intent Data with Visual Conversational Path Creation
  • Enterprise Integration and Automation

Put the Power in the Hands of Your End-Users with a meaningful chatbot with Multi-channel Conversational AI: Chatbot, SMS, Teams, Slack, Social Media, Email and even active listening will change how you communicate. 

With a natural language processor, pre-loaded intent data, an integration hub, and a visual, drag-and-drop conversation builder, this is not your traditional chatbot!

See Conversational AI
TeamDynamix Drag and Drop workflows

ITSM SOFTWARE WORKFLOW

  • Ensure that requests are automatically routed correctly the first time
  • Reduce time spent on manual work that can be automated
  • Reduce the number of systems a technician needs to touch through integration

IT Service Management (ITSM) platform with configurable workflows. You can easily use a visual map without any coding or scripting. For sophisticated orchestration, combine ITSM with iPaaS for automation and enterprise integration.

See Software Workflow

ITIL CHANGE MANAGEMENT

  • Link tickets, change requests and projects together
  • Reduce time spent on manual work and updates
  • Reduce the number of screens a technician touches

Did you know that 80% of system outages are caused by poor change management? Don’t let this be you. ITSM platform with full support for the ITIL life-cycle includes integrated change management and allows you to assign and track work in a personalized view.

See Change Management
ITSM - Change Management Screen Shot
ITSM - Release Management Screen Shot

ITIL RELEASE MANAGEMENT

  • Properly manage the release management process
  • Prevent bad deployments
  • Reduce unplanned downtime

With an ITSM platform that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly. Keep your team on track and minimize incidents by leveraging a formal release planning tool.

See Release Management

ENTERPRISE INTEGRATION MADE EASY

  • Library of pre-built connectors to hundreds of business applications
  • Visual flow builder to create automations without coding
  • Automate AD updates, on/offboarding, password resets and more

Supercharge your IT Service Management platform with low code integration and automation. Out-of-the-box connectors to popular systems like Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, Amazon Web Services, and more.

See Integrations
ITSM - Dashboard and Reports Screen Shot

ITSM DASHBOARD REPORTING

  • Create insightful reports and dashboards in minutes - No coding or scripting
  • Create a personalized desktop view that’s easy to filter and configure
  • Publish dashboards to non-ITSM system users With transparency at the core, IT Service

IT Service Management software allows you to easily build dashboards and reports. With TeamDynamix, you can track ticket queues, SLA’s, project tasks, team performance, project risk alerts, key news feeds, and more.

See Dashboard Reporting

PROJECT PORTFOLIO MANAGEMENT

  • Convert tickets into projects, tasks or cards
  • Optimize and allocate resources against tickets and projects in one view
  • Use any approach: Waterfall, Agile, Kanban, Card Wall, task lists, etc.

With a single ITSM platform, you can operate within the ITIL framework, while also adopting best practices in project management. Technicians can view all tickets and project work in one place. Click project tasks, risk alerts, and your ticket queue for more details.

See Project Portfolio Management
ITSM - Ticket to a Project Screen Shot

Customer Reviews

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Ron M.

Director of Information Technology

“It’s very robust and powerful. The range of functions is great, with a broad range of applications and capabilities. The support is great!”

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Brandon D.

Technology Support Analyst

“TeamDynamix has a top-of-the-industry user interface that is easy to use and empowers the customer’s satisfaction.”

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Verified User

Consumer Goods

“Easy to use from an admin and user perspective. With TeamDynamix ITSM we will be able to start automating some IT tasks (on/off-boarding) and free up some of our time.” 

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IT Leader

Higher Education

“TeamDynamix iPaaS is an amazing product that allows rapid development and deployment of data integrations and process automation that has had a positive impact on my organization.”

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Service Desk Manager

Govt./PS/ED

“The experience with TeamDynamix has been wonderful, the people we have worked with have been great and it is an easy to use product compared to some of the competitors.”

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Cody L.

Asset Deployment Technician, Information Technology and Services

“The ability to customize your own view is pretty great. It helps me keep my tickets in an orderly manner.”

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Application System Engineer

Gov't/PS/ED

“TeamDynamix iPaaS is the easiest solution out there. We have been using it for almost a year and we love it. We love that we do not need a software engineer to develop these time saving flows.”

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Juliana N.

Senior Computer Support Specialist

“User-friendly experience, detailed configurations and personalized integrations. We have more efficient customer interactions, more information available and detailed reporting.”

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IT Help Desk Staff

IT Services Industry

“An overall strong system – solid GUI and management system with an easy to use, clean interface.”

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Sminu V.

Government Administration

“Easy to configure and maintain. Product is user-friendly.”

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IT Leader

Gov't/PS/ED

“The TeamDynamix iPaaS implementation was smooth and the white-glove service was priceless in helping us setup flows and automation.”

SoftwareReviews Data Quadrants - ITSM - Enterprise and Midmarket

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Are you ready for an ITSM solution that offers white glove service and a no-code platform?  Download this report to compare ITSM platforms – do you want to accelerate self-service adoption?  Improve ticket triage?  Automate manual tasks?  Download this report.

Hot Topics for ITSM

What is ITSM?

IT Service Management (ITSM) is the process through which an organization plans, implements, monitors, and controls the delivery of IT services to its customers, workers, and other stakeholders. In this setup, IT functions much like a service desk, and the implementation of ITIL and the use of an IT Service Management (ITSM) platform are common practices for increasing productivity. In a nutshell, IT Service Management adds value to the customer experience by delivering IT services that support the company’s strategic goals.

What is ITSM?