ITSM IT Service Management Platform

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Drive self-service adoption, triage tickets, easily expand to ESM, initiate action from Conversational AI channels, and automatically resolve end-user requests with dynamic forms, integration & automation.

Evaluating ITSM Platform? TeamDynamix is an award-winning no-code platform. If you’re in the midst of a tech refresh, download the IT Service Management platform comparison report to navigate the capabilities of various IT service management platforms.

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One Platform

Bring ITSM/ESM and PPM together with enterprise integration and workflow.

No Scripting/No Coding

Easily create automation and or spin up new apps for Enterprise Service Management (ESM).

White Glove Service

We do not outsource our customers; we will work side by side to configure, implement, train & support you.

When you run an IT service desk, you to quickly triage and group tickets, and an easy way to talk to end-users. A configurable personal dashboard allows technicians to view their work and take action from one screen – learn more about TeamDynamix ITSM platform.

ITSM - Incident Screen Shot
ITSM - Asset Dashboard Screen Shot

Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles and contract renewals. Compare ITSM platforms with asset management help technicians to be more efficient and accurate in diagnostics and support.  Save time and resolve faster.

Codeless IT Service Management (ITSM) platform means that you can quickly deploy a branded and highly functional service portal. Dramatically reduce call volume with a service catalog, automated routing and a knowledge base with crowdsourced feedback.

TeamDynamix Self-Service Portals
chatbot for IT Service management

Put the Power in the Hands of Your End-Users with a meaningful chatbot with Multi-channel Conversational AI: Chatbot, SMS, Teams, Slack, Social Media, Email and even active listening will change how you communicate. 

With a natural language processor, pre-loaded intent data, an integration hub, and a visual, drag-and-drop conversation builder, this is not your traditional chatbot!

TeamDynamix Drag and Drop workflows

IT Service Management (ITSM) platform with configurable workflows. You can easily use a visual map without any coding or scripting. For sophisticated orchestration, combine ITSM with iPaaS for automation and enterprise integration.

Did you know that 80% of system outages are caused by poor change management? Don’t let this be you. ITSM platform with full support for the ITIL life-cycle includes integrated change management and allows you to assign and track work in a personalized view.

ITSM - Change Management Screen Shot
ITSM - Release Management Screen Shot

With an ITSM platform that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly. Keep your team on track and minimize incidents by leveraging a formal release planning tool.

Supercharge your IT Service Management platform with low code integration and automation. Out-of-the-box connectors to popular systems like Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, Amazon Web Services, and more.

ITSM - Dashboard and Reports Screen Shot

IT Service Management software allows you to easily build dashboards and reports. With TeamDynamix, you can track ticket queues, SLA’s, project tasks, team performance, project risk alerts, key news feeds, and more.

With a single ITSM platform, you can operate within the ITIL framework, while also adopting best practices in project management. Technicians can view all tickets and project work in one place. Click project tasks, risk alerts, and your ticket queue for more details.

ITSM - Ticket to a Project Screen Shot

Customer Reviews

SoftwareReviews Data Quadrants - ITSM - Enterprise and Midmarket

Get the ITSM Platform Rakings Report

Are you ready for an ITSM solution that offers white glove service and a no-code platform?  Download this report to compare ITSM platforms – do you want to accelerate self-service adoption?  Improve ticket triage?  Automate manual tasks?  Download this report.

Hot Topics for ITSM

What is ITSM?

IT Service Management (ITSM) is the process through which an organization plans, implements, monitors, and controls the delivery of IT services to its customers, workers, and other stakeholders. In this setup, IT functions much like a service desk, and the implementation of ITIL and the use of an IT Service Management (ITSM) platform are common practices for increasing productivity. In a nutshell, IT Service Management adds value to the customer experience by delivering IT services that support the company’s strategic goals.