The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
IT has become an integral part of modern organizations, enabling them to perform their operations efficiently and effectively. However, with the increasing reliance on technology, the risk of cyber-attacks has also increased. This is why IT Service Management and cybersecurity are essential components of any organization’s IT strategy.
In this blog, we will discuss the intersection of IT Service Management and cybersecurity, and how IT leaders can ensure that their IT Service Management processes are aligned with cybersecurity best practices to minimize risks and protect their organizations from cyber threats.
IT Service Management (ITSM) refers to the management of IT services to ensure that they meet the needs of the organization and its customers. ITSM processes include incident management, problem management, change management and service level management, among others. The goal of ITSM is to ensure that IT services are delivered efficiently, effectively and consistently, in line with the organization’s objectives.
Cybersecurity, on the other hand, is the practice of protecting information systems from unauthorized access, use, disclosure, disruption, modification or destruction. Cyber threats can come from a range of sources, including cybercriminals, hacktivists, nation-states and even insiders. Cybersecurity is essential to safeguard an organization’s sensitive information, such as customer data, financial information, intellectual property and trade secrets.
The intersection of ITSM and cybersecurity lies in the fact that IT services are often delivered through information systems, which can be vulnerable to cyber-attacks. Therefore, IT leaders must ensure that their ITSM processes are aligned with cybersecurity best practices to minimize the risk of cyber-attacks and protect the organization’s sensitive information.
Here are some ways IT leaders can align ITSM processes with cybersecurity best practices:
A recent market study found that when it comes to automation within organizations:
So, while all of this automation is great, when it’s done ad hoc by IT teams building their own scripts or home-grown solutions using a variety of APIs, it can cause more issues.
In fact, according to the study, more than four in 10 respondents to the survey said they spend at least five hours a week developing home-grown scripts for automation between and within applications and writing scripts for workflow and automation. That means that IT workers are spending more than six weeks a year tending to the care and feeding of internally built automations.
This works well in limited situations, but at scale, the DIY mentality quickly creates its own IT administrative headaches within organizations.
The study also found that:
As the survey shows, system integrations are being built over and over again by all of these different system administrators, often with little governance over the process and no documentation. And a lack of governance means that IT administrators are not ensuring that APIs, integrations and automated workflows across applications are securely built. Nor is the process orchestrated to limit the amount of redundant effort put into these tasks by various IT admins, who might be working in different groups and not closely collaborating.
According to a study completed between TeamDynamix and IDG, the average company uses 185 apps and manages hundreds of APIs. With the rise of cloud-based
As IT leaders and PMOs, project management is a part of everyday life. The flagship projects are the ones that most people within an organization
As interest in AI skyrockets, organizations are looking for the best ways to incorporate AI into their businesses and better serve customers and end-users. In
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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