INCIDENTS/PROBLEMS
According to ITIL, a problem is the root cause of one or more incidents; each has a slightly different critical path. Each of these needs your attention. When you run a service desk, you need to have fast routing, the ability to group tickets, and a great communication platform.
We can help you:
TeamDynamix IT Service Management solutions help organizations climb up the IT maturity ladder by incorporating ITIL best practices – adopt as much or as little as you desire. Quickly access and view KB articles associated with the tickets; perform root-cause analysis for full life-cycle support.
SERVICE ASSETS & CMDB
Asset Discovery Services and CMDB help you discover, identify and track assets, plan for changes and respond to issues with an understanding of CI configuration history, blackout & maintenance windows, and impact maps. Stay on top of replacement costs, refresh cycles, and contract renewals.
We can help you:
TDX makes gathering and maintaining asset and CI data easy through Asset Discovery Services, flexible import tools, and integrations with SCCM, JAMF, Kaseya, or other discovery solutions. Download the TDX Asset Discovery Services brochure to learn more.
SERVICE PORTAL & KB
According to HDI, a support call costs $22 compared to self-service, which is just $2 per incident. With this in mind, it’s clear that there needs to be a push toward self-service. An IT Service Management system with a self-service catalog and an easily searchable knowledge base drives adoption.
We can help you:
Knowledge Centered Service (KCS®) relies on the notion that content is generated as problems arise. KB articles are living assets that can be leveraged by both the users and technicians. (KCS® is a service mark of the Consortium for Service Innovation™)
AUTOMATION
Teams need to focus their efforts on the highest priorities. Automation reduces the time spent on mundane, manual, or error-prone activities. With TeamDynamix, you can easily configure and test workflows using a visual map without any coding or scripting.
We can help you:
Automating IT Service Management processes is one of the best ways to let your teams make the most of the time they have, and improve the quality of the service you provide while reducing errors and improving end-user satisfaction.
RELEASE MANAGEMENT
It is said that 80% of all issues reported to IT are actually the result of poor change and release management. Using a single ITSM platform to organize and manage the plans, execution, and communication will help enable new functionality and maintain the continuity of existing services.
We can help you:
Leverage standardized methods and procedures for efficient and prompt handling of changes and releases impacting services. With this approach, you can minimize the number and impact of related incidents, monitor performance, and effectively communicate with those impacted.
CHANGE MANAGEMENT
It is said that 80% of all issues reported to IT are actually the result of poor change and release management. Using a single ITSM platform to organize and manage the plans, execution, and communication will help enable new functionality and maintain the continuity of existing services.
We can help you:
Leverage standardized methods and procedures for efficient and prompt handling of changes and releases impacting services. With this approach, you can minimize the number and impact of related incidents, monitor performance, and effectively communicate with those impacted.
PROJECT MANAGEMENT
Sometimes addressing releases, changes, and solutions to problems requires significant effort and evolve into full-on projects. With TeamDynamix, you get ITSM and Project Portfolio Management (PPM) together on one platform. You can convert ticket-based work into projects, tasks, or cards on a project.
We can help you:
With a single platform approach for ITSM and PPM, you can operate within the ITIL framework, while also adopting best practices in project management. The platform has the flexibility to accommodate the most sophisticated PMO, down to a basic departmental project.
DASHBOARDS/REPORTS
Great ITSM dashboards and reports provide the key metrics you need to make confident decisions by identifying issues before they become larger problems, supporting key meetings, profiling trends, and communicating the value IT provides to your entire organization.
We can help you:
With transparency at the core, we have developed a flexible platform that allows you to share as much or as little as you like. You can share dashboards with key stakeholders, publish dashboards externally, and you can integrate with third-party data tools.
ENDPOINT CONTROL
Enterprise Management Associates’ (EMA) research has determined that automation can reduce time spent updating patches and applications by 50% on average, and installing and maintaining virus and spyware systems by 83% on average.
We can help you:
It is critical to have a strong antivirus and anti-malware solution, to be able to monitor its effectiveness, and to be smart about backup to thwart ransomware attempts. TeamDynamix ITSM offers out-of-the-box integrations with Kaseya and other solutions.
PRODUCT BROCHURE
What is IT Service Management (ITSM)? ITSM is essentially used to help facilitate fast and easy resolution of problems. Let’s suppose your team supports a diverse population – could be employees, students, citizens, faculty – each with a with a specific mission. When they need IT support – they need it fast and that is why it is so important to have an ITSM platform that can help you support your end-users. We can help you with an ITSM platform that is easy to use, own, and operate. Get ITSM with true ITIL lifecycle management including a self-service portal and knowledge base that's WCAG 2.0 / 508 compliant.
CASE STUDY
