TeamDynamix Ranked 1st by Info Tech
The 2022 Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech 2022 ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Enterprise Integration Playbook:
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
Market Study: State of ITSM & ESM 2022
A new era for Service management; automation emerges to supercharge ITSM, eliminating repetitive, mundane tasks. Download this market study to benchmark against your peers and to gain a better view into how you can reduce resource drain by introducing codeless integration & automation around ITSM/ ESM.
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TeamDynamix Ranked 1st by Info Tech
IT Service Management
Supercharge your ITSM. One platform for service and projects together with enterprise integration and automation.
Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? What is Supercharged ITSM and how can it help you? Imagine if you had one platform for all work; service requests & projects together…. supercharge the service desk with integration & automation to quickly action user / group management, onboarding/offboarding, name changes and more.
IT Service Management
Supercharged ITSM. One platform for service and projects together with enterprise integration and automation.
Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? With supercharged IT service management software, you can automate routine tasks and eliminate toil.
Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click.
Level up your ITSM software.
What is ITSM (IT Service Management)?
IT service management (ITSM) refers to all activities carried out, planned, delivered, operated and controlled by an organization to provide IT services to customers, employees, etc. Under this model, the IT department is often thought of as a service desk – often adopting ITIL to help drive efficiency with the support of an ITSM software platform. In short, IT service management provides value to the customer in the form of IT services that align with the business objectives of the company. With enterprise service management (ESM) you can take ITSM to the next level and extend service management to HR, marketing, sales, facilities and more.
An award-winning platform. Loved by customers.
IT service management (ITSM) systems are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Software Quadrant and Customer Viewpoint report to gain a better understanding of ITSM vendor strengths and emerging requirements.
When you run an IT service desk, you need fast routing, the ability to group tickets and a great communication platform. A configurable personal desktop allows technicians to view their work and take action from one screen – fast, efficient IT service desk software.
Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles and contract renewals. IT service management (ITSM) with asset management allows technicians to be more efficient and accurate in diagnostics and support.
Codeless IT service management (ITSM) software means that you can quickly deploy a branded and highly functional service portal. Dramatically reduce call volume with a service catalog, automated routing and a knowledge base with crowdsourced feedback.
Did you know that 80% of system outages are caused by poor change management? Don’t let this be you. ITSM software with full support for the ITIL life-cycle includes integrated change management and allows you to assign and track work in a personalized view.
With an IT service management (ITSM) system that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly. Keep your team on track and minimize incidents by leveraging a formal release planning tool.
With a single IT service management (ITSM) platform, you can operate within the ITIL framework, while also adopting best practices in project management. Technicians can view all tickets and project work in one place. If you need more details you can click into specific assigned project tasks, watch risk alerts and see your ticket queue.
IT service management (ITSM) software allows you to easily build dashboards and reports. With TeamDynamix, you can track ticket queues, SLA’s, project tasks, team performance, project risk alerts, key news feeds, and more.
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If you’ve read our blog, you likely know by now that self-service and Knowledge-Centered Service (KCS®) can be very effective strategies for mitigating what 78% of IT organizations in our
ITSM Selection Guide from Info-Tech (IT Service Desk)
Are you looking to refresh your IT service management (ITSM) platform? Finding an ITSM solution that is easy to use yet sophisticated enough to take you to the next level is critical. Use this selection guide to step through key requirements such as change management, end-user portal/KB design, and the ability to easily integrate and automate manual mundane tasks such as user/group permission setting or onboarding.