ITSM
IT Service Management

Supercharge your ITSM. One platform for service and projects together with enterprise integration and automation.

Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? What is Supercharged ITSM and how can it help you? Imagine if you had one platform for all work; service requests & projects together…. supercharge the service desk with integration & automation to quickly action user / group management, onboarding/offboarding, name changes and more.

ITSM

IT Service Management

Supercharge ITSM. One platform for service and projects together with enterprise integration and automation.

Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? With supercharged IT Service Management software you can automate routine tasks.

Combine service and project management with integration and automation – all on a single platform. With a single click, you can action user/group management, onboarding/offboarding, name changes and more.

Level up your ITSM Software.

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What is ITSM (IT Service Management)?

IT Service Management (ITSM) refers to all activities carried out, planned, delivered, operated and controlled by an organization to provide IT services to customers, employees, etc. Under this model, the IT department is often thought of as a service desk. In short, IT service management provides value to the customer in the form of IT services that align with the business objectives of the company. With Enterprise Service Management (ESM) you can take ITSM to the next level and extend service management to HR, marketing, sales, facilities and more.

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TeamDynamix Ranked #1 in ITSM Software

IT Service Management systems are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Software Quadrant and Customer Viewpoint report to gain a better understanding of vendor strengths and emerging requirements.

When you run an IT service desk, you need fast routing, the ability to group tickets and a great communication platform. A configurable personal desktop allows technicians to view their work and take action from one screen; fast, efficient IT Service Desk Software

Screenshot of TeamDynamix Problem Management Dashboard for ITSM

Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles and contract renewals. IT Service Management with asset management allows technicians to be more efficient and accurate in diagnostics and support.

Codeless IT Service Management (ITSM) software means that you can quickly deploy a branded and highly functional service portal. Dramatically reduce call volume with a service catalog, automated routing, and a knowledge base with crowdsourced feedback.

IT Service Management software with configurable workflows. You can easily use a visual map without any coding or scripting. For sophisticated orchestration, combine ITSM with iPaaS for automation and enterprise integration – supercharged ITSM.

Did you know that 80% of system outages are caused by poor change management? Don’t let this be you. ITSM software with full support for the ITIL life-cycle includes integrated change management and allows you to assign and track work in a personalized view.

Screenshot of TeamDynamix Release Management Dashboard for ITSM

With an IT Service Management system that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly. Keep your team on track and minimize incidents by leveraging a formal release planning tool.

With a single IT Service Management platform, you can operate within the ITIL framework, while also adopting best practices in project management. Technicians can view all tickets and project work in one place. If you need more details you can click into specific assigned project tasks, watch risk alerts and see your ticket queue.

Image of TeamDynamix Project Management Dashboard for ITSM & PPM
TeamDynamix Dashboards & Reporting Solution for ITSM

IT Service Management (ITSM) software allows you to easily build dashboards and reports. With TeamDynamix, you can track ticket queues, SLA’s, project tasks, team performance, project risk alerts, key news feeds, and more.

Supercharge your IT Service Management software with low code integration and automation, iPaaS. Out-of-the-box connectors to popular systems like Salesforce, Workday, Office365, DocuSign, Active Directory, Azure, Amazon Web Services, and more.

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ITSM Selection Guide from Info-Tech (IT Service Desk)

Are you looking to refresh your IT Service Management platform? Finding an ITSM solution that is easy to use yet sophisticated enough to take you to the next level is critical. Use this selection guide to step through key requirements such as change management, end-user portal/KB design, and the ability to easily integrate and automate manual mundane tasks such as user/group permission setting or onboarding.