ITSM IT Service Management Platform

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management ITSM Platform

ITSM Platform Rankings Quadrant

Download this ITSM Platform Rankings report by Info-Tech to compare the top ITSM platforms in 2023.

ITIL Aligned IT Service Management (ITSM) Platform

Take your IT Service Desk to new levels with better self-service adoption, ticket triage, no-code ESM, and Conversational AI. Automatically resolve end-user requests with dynamic forms, integration & automation.

Are you ready for an ITSM Platform that really works?

One Platform

Bring ITSM/ESM and PPM together with enterprise integration and workflow.

No Scripting/No Coding

Easily create automation and or spin up new apps for Enterprise Service Management (ESM).

White Glove Service

We do not outsource our customers; we will work side by side to configure, implement, train & support you.

ITSM INCIDENT & PROBLEM MANAGEMENT

The TeamDynamix ITSM platform is aligned to the ITIL framework offering out-of-the-box full ITIL support. TeamDynamix allows for proper hierarchies with Service Request, Major Incident, Incident, Problem, Change, and Release work classifications. Live dashboards provide managers the ability to see real-time spikes in incidents to allow for the initiation of Major Incident/Problem Management workflows.

IT ASSET MANAGEMENT & DISCOVERY

TeamDynamix ITSM Platform makes gathering and maintaining asset and CI data easy with asset discovery services. Assets can be created in the system via the out-of-the-box discovery solution or imported from another platform with SCCM, JAMF, Kaseya or other discovery solutions. Your team will have everything they need to stay on top of replacement costs, refresh cycles, contract renewals and more.

ITSM SELF-SERVICE PORTAL WITH KNOWLEDGE BASE

There are a few ways you can bolster your online portal and help drive adoption and sustainable usage. Using a no-code IT Service Management platform, you can build a stellar portal with a highly searchable knowledge base so that your customers are happy and eager to self-serve. Easily crowd-source KB content and allow users to get help, submit tickets or take action with an integration and automation layer.

CONVERSATIONAL AI WITH AUTOMATION

Put the Power in the Hands of Your End-Users with a meaningful chatbot with Multi-channel Conversational AI: Chatbot, SMS, Teams, Slack, Social Media, Email and even active listening will change how you communicate. With a natural language processor, pre-loaded intent data, an integration hub, and a visual, drag-and-drop conversation builder, this is not your traditional chatbot! Take your ITSM Platform to new levels with Conversational AI.

ITSM PLATFORM WORKFLOW

IT leaders report their teams are spending between 5-10 hours a week on manual, repetitive tasks. Not only does this drain valuable resource time, but it can also cause errors and delays in response times. By creating workflows and integrations between your common applications. TeamDynamix brings enterprise integration and workflow to your IT Service Management Platform.

ITIL CHANGE MANAGEMENT

The TeamDynamix ITSM platform incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visible. Change schedules and history can be easily viewed and all requests are tracked. You can facilitate new technology and maintain continuity by using a single platform to organize and manage plans, execution and communication.

ITIL RELEASE MANAGEMENT

Leverage standardized methods and procedures for efficient and prompt release management. Change and release tickets can be incorporated into existing projects, or you can convert tickets to a project or project request as needed. Use the powerful workflow engine built into the TeamDynamix ITSM Platform to establish schedules, change calendars and notifications ensuring that your team works better together.

ITSM DASHBOARD REPORTING

Identify issues before they become big problems, support key stakeholders, identify trends and get the data you need to communicate the value of IT. Share IT Service Management dashboards with key stakeholders, publish dashboards externally and integrate with third-party data tools. Highly configurable role-based dashboards can be pushed to users and, once signed in, they can customize their dashboards to their needs.  Improve ITSM Platform outcomes.

ITSM INTEGRATION MADE EASY

Supercharge your IT Service Management Platform with low code integration and automation. Out-of-the-box connectors to popular systems like Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, Amazon Web Services, and more. Build out enterprise workflows and automation between systems or leverage conversational AI – all on a no-code platform. Create dynamic forms – custom designed with your colors and branding, fields and workflows.

TICKETS AND PROJECTS TOGETHER

Visualize work, manage resources, balance workloads and gain better control by bringing IT Service Management together with Project Portfolio Management. A single dashboard can show all tickets, change requests, SLAs, project tasks, project risks and more. Gain a better way to work together. Quickly convert tickets to projects or create a ticket from a project – one platform, one view. Engage in resource capacity planning for better team outcomes.

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

ITSM Software Reviews

Ron M.

Director of Information Technology

“It’s very robust and powerful. The range of functions is great, with a broad range of applications and capabilities. The support is great!”

Brandon D.

Technology Support Analyst

“TeamDynamix has a top-of-the-industry user interface that is easy to use and empowers the customer’s satisfaction.”

Verified User

Consumer Goods

“Easy to use from an admin and user perspective. With TeamDynamix ITSM we will be able to start automating some IT tasks (on/off-boarding) and free up some of our time.”

IT Leader

Higher Education

“TeamDynamix iPaaS is an amazing product that allows rapid development and deployment of data integrations and process automation that has had a positive impact on my organization.”

Service Desk Manager

Govt./PS/ED

“The experience with TeamDynamix has been wonderful, the people we have worked with have been great and it is an easy to use product compared to some of the competitors.”

Cody L.

Asset Deployment Technician, Information Technology and Services

“The ability to customize your own view is pretty great. It helps me keep my tickets in an orderly manner.”

Application System Engineer

Gov't/PS/ED

“TeamDynamix iPaaS is the easiest solution out there. We have been using it for almost a year and we love it. We love that we do not need a software engineer to develop these time saving flows.”

Juliana N.

Senior Computer Support Specialist

“User-friendly experience, detailed configurations and personalized integrations. We have more efficient customer interactions, more information available and detailed reporting.”

IT Help Desk Staff

IT Services Industry

“An overall strong system – solid GUI and management system with an easy to use, clean interface.”

Sminu V.

Government Administration

“Easy to configure and maintain. Product is user-friendly.”

IT Leader

Gov't/PS/ED

“The TeamDynamix iPaaS implementation was smooth and the white-glove service was priceless in helping us setup flows and automation.”

Ron M.

Director of Information Technology

“Its very robust and powerful. The range of functions is great, with a broad range of applications and capabilities. The support is great!”

Brandon D.

Technology Support Analyst

“TeamDynamix has a top-of-the-industry user interface that is easy to use and empowers the customer’s satisfaction”

Verified User

Consumer Goods

“Easy to use from an admin and user perspective. With TeamDynamix ITSM we will be able to start automating some IT tasks (on/offboarding) and free up some of our time.”

Service Desk Manager

Govt./PS/ED

“The experience with TeamDynamix has been wonderful, the people we have worked with have been great and it’s as easy to use product compared to some of its competitors.”

Cody L.

Asset Deployment Technician, Information Technology and Services

“The ability to customize your own view is pretty great. It helps me keep my tickets in an orderly manner.”

Edward G.

Field Support Technician I

“I like how you can set up your desktop how you like it.”

Juliana N.

Senior Computer Support Specialist

“User-friendly experience, detailed configurations and personalized integrations. We have more efficient customer interactions, more information available and detailed reporting.”

IT Help Desk Staff

IT Services Industry

“An overall strong system – solid GUI and management system with an easy to use, clean interface.”

Sminu V.

Government Administration

“Easy to configure and maintain. Product is user-friendly.”

Ranked Top ITSM Platform for Enterprise & Mid-Market

TeamDynamix is highly rated for ease of use, business value and innovation; the only ITSM Software Platform to appear on both the enterprise and mid-market quadrants – and in the top spot on both!

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

ITSM

Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

ESM

Manage service requests and projects across your organization with no coding or scripting.

PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

"The implementation is the smoothest
we’ve had in my 20-year history."

- InfoTech Review

Are you looking to level-up your ITSM Platform?

Use these articles and market reports to stay current on key developments in IT Service Management.

What is ITSM?

IT Service Management (ITSM) is the process through which an organization plans, implements, monitors, and controls the delivery of IT services to its customers, workers, and other stakeholders. In this setup, IT functions much like a service desk, and the implementation of ITIL and the use of an IT Service Management (ITSM) platform are common practices for increasing productivity. In a nutshell, IT Service Management adds value to the customer experience by delivering IT services that support the company’s strategic goals.

IT Service Management Vendor Rankings

Enterprise Integration Playbook:

TeamDynamix was recognized as an ‘Honorable Mention’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

TeamDynamix Partership Program

TeamDynamix Ranked 1st by Info Tech