IT Service Management (ITSM) Page

ITSM
IT Service Management

Supercharge your ITSM. One platform for service and projects together with enterprise integration and automation.

Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? What is Supercharged ITSM and how can it help you? Imagine if you had one platform for all work; service requests & projects together…. supercharge the service desk with integration & automation to quickly action user / group management, onboarding/offboarding, name changes and more.

ITSM

IT Service Management

Supercharged ITSM. One platform for service and projects together with enterprise integration and automation.

Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? With supercharged IT service management software, you can automate routine tasks and eliminate toil.

Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click.

Level up your ITSM software.

DOWNLOAD BROCHURE
what-is-icon-lg

What is ITSM (IT Service Management)?

IT service management (ITSM) refers to all activities carried out, planned, delivered, operated and controlled by an organization to provide IT services to customers, employees, etc. Under this model, the IT department is often thought of as a service desk – often adopting ITIL to help drive efficiency with the support of an ITSM software platform. In short, IT service management provides value to the customer in the form of IT services that align with the business objectives of the company. With enterprise service management (ESM) you can take ITSM to the next level and extend service management to HR, marketing, sales, facilities and more.

More about ITSM

An award-winning platform. Loved by customers.

Asset-Preview-ITSM-Report-2022

IT service management (ITSM) systems are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Software Quadrant and Customer Viewpoint report to gain a better understanding of ITSM vendor strengths and emerging requirements.

LEARN MORE

INCIDENT & PROBLEM MANAGEMENT

  • Triage and automatically assign IT tickets dynamically and generate “My Work” views
  • Group tickets and convert incidents to problems or projects
  • Communicate via mass emails with linked knowledge base (KB) articles

When you run an IT service desk, you need fast routing, the ability to group tickets and a great communication platform. A configurable personal desktop allows technicians to view their work and take action from one screen – fast, efficient IT service desk software. 

LEARN MORE
Screenshot of TeamDynamix Problem Management Dashboard for ITSM

IT ASSET MANAGEMENT & DISCOVERY

  • Asset discovery: Windows, Mac, Linux, Chrome and networked devices
  • Open tickets against assets with custom forms to match unique attributes
  • Integrate with third-party tools and manage all assets in one place

Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles and contract renewals. IT service management (ITSM) with asset management allows technicians to be more efficient and accurate in diagnostics and support.

LEARN MORE

SELF-SERVICE PORTAL WITH KNOWLEDGE BASE

  • Fully branded and accessible self-service experience (WCAG 2.0 AA)
  • Drive adoption with an easy-to-use interface and custom forms
  • Easily build and maintain a knowledge base (KB)

Codeless IT service management (ITSM) software means that you can quickly deploy a branded and highly functional service portal. Dramatically reduce call volume with a service catalog, automated routing and a knowledge base with crowdsourced feedback.

LEARN MORE

ITSM SOFTWARE WORKFLOW

  • Ensure that requests are automatically routed correctly the first time
  • Reduce time spent on manual work that can be automated
  • Reduce the number of systems a technician needs to touch through integration

IT service management (ITSM) software with configurable workflows. You can easily use a visual map without any coding or scripting. For sophisticated orchestration, combine ITSM with iPaaS for automation and enterprise integration – supercharged ITSM.

LEARN MORE

ITIL CHANGE MANAGEMENT

  • Link tickets, change requests and projects together
  • Reduce time spent on manual work and updates
  • Reduce the number of screens a technician touches

Did you know that 80% of system outages are caused by poor change management? Don’t let this be you. ITSM software with full support for the ITIL life-cycle includes integrated change management and allows you to assign and track work in a personalized view.

LEARN MORE
Screenshot of TeamDynamix Release Management Dashboard for ITSM

ITIL RELEASE MANAGEMENT

  • Properly manage the release management process
  • Prevent bad deployments
  • Reduce unplanned downtime

With an IT service management (ITSM) system that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly. Keep your team on track and minimize incidents by leveraging a formal release planning tool.

LEARN MORE

PROJECT PORTFOLIO MANAGEMENT

  • Convert tickets into projects, tasks or cards
  • Optimize and allocate resources against tickets and projects in one view
  • Use any approach: Waterfall, Agile, Kanban, Card Wall, task lists, etc.

With a single IT service management (ITSM) platform, you can operate within the ITIL framework, while also adopting best practices in project management. Technicians can view all tickets and project work in one place. If you need more details you can click into specific assigned project tasks, watch risk alerts and see your ticket queue.

LEARN MORE
Image of TeamDynamix Project Management Dashboard for ITSM & PPM
TeamDynamix Dashboards & Reporting Solution for ITSM

ITSM DASHBOARD REPORTING

  • Create insightful reports and dashboards in minutes - No coding or scripting
  • Create a personalized desktop view that’s easy to filter and configure
  • Publish dashboards to non-ITSM system users With transparency at the core, IT Service

IT service management (ITSM) software allows you to easily build dashboards and reports. With TeamDynamix, you can track ticket queues, SLA’s, project tasks, team performance, project risk alerts, key news feeds, and more.

LEARN MORE

ITSM INTEGRATION, WORKFLOW & AUTOMATION

Supercharge your IT service management (ITSM) software with low code integration and automation, iPaaS. Out-of-the-box connectors to popular systems like Salesforce, Workday, Office365, DocuSign, Active Directory, Azure, Amazon Web Services, and more.

LEARN MORE

You might also like:

IT-Service-Management-Selection-Guide-cover-border

ITSM Selection Guide from Info-Tech (IT Service Desk)

Are you looking to refresh your IT service management (ITSM) platform? Finding an ITSM solution that is easy to use yet sophisticated enough to take you to the next level is critical. Use this selection guide to step through key requirements such as change management, end-user portal/KB design, and the ability to easily integrate and automate manual mundane tasks such as user/group permission setting or onboarding.

Download the Guide

ITSM

Full life-cycle ITSM with support for ITIL, change management, self-service, and knowledge sharing.
More about ITSM

PPM

Tackle projects of any size with a platform that is as simple, or as sophisticated as you need it to be.
More about PPM

ESM

Manage service requests & projects across your organization with no coding or scripting.
More about ESM

iPaaS

Enterprise integration and workflow made easy with Integration Platform as a Service (iPaaS).
More about iPaas